Cisco Solution Support for SD-WAN DNA Essentials, 5 Years
This 5-year Cisco Solution Support contract provides essential maintenance and access to critical updates for your SD-WAN DNA Essentials platform, ensuring optimal network performance.
- Extended Coverage: 5 years of dedicated support for your Cisco SD-WAN DNA Essentials license.
- Technical Expertise: Access to Cisco engineers for troubleshooting and issue resolution.
- Software Updates: Entitlement to critical bug fixes and software enhancements.
- Operational Continuity: Minimize downtime and maintain network stability with proactive support.
Product Overview
Product Overview
This is a 5-year Cisco Solution Support subscription for the SD-WAN DNA Essentials software license. It provides access to essential technical support, software updates, and bug fixes, ensuring your Cisco SD-WAN deployment operates reliably and securely.
This support contract is designed for businesses utilizing Cisco SD-WAN solutions for their network infrastructure. It is ideal for IT Managers and IT Professionals responsible for maintaining network uptime, ensuring compliance, and maximizing the value of their Cisco investments within SMB and mid-market environments.
- 24x7 Technical Assistance: Access to Cisco's expert support team for immediate issue resolution.
- Software Maintenance: Receive critical bug fixes and software patches to maintain system integrity.
- Hardware Replacement: Expedited replacement of faulty hardware components as needed.
- Access to Knowledge Base: Utilize Cisco's extensive online resources for self-service troubleshooting.
- Proactive Monitoring: Benefit from alerts and diagnostics to identify potential issues before they impact operations.
Secure your network's future with 5 years of Cisco Solution Support, offering peace of mind and continuous operational efficiency for your business.
What This Enables
Access to Expert Technical Support
Access to Cisco's certified engineers for troubleshooting and resolving complex network issues. This ensures that your IT team can quickly address any problems that arise, minimizing operational disruption.
On-premises network deployments, hybrid cloud environments, distributed branch offices, centralized IT management
Coverage for Software Updates and Bug Fixes
Entitlement to receive critical software updates, patches, and bug fixes directly from Cisco. This keeps your SD-WAN platform secure and performing optimally, protecting against known vulnerabilities.
Regulated industry compliance, multi-site network operations, business-critical application delivery, secure remote access
Protection Against Operational Downtime
Protection against extended network outages by providing timely support and potential hardware replacement. This ensures business continuity and maintains productivity for your employees and customers.
High-availability network requirements, business-critical data transfer, remote workforce enablement, continuous service delivery
Key Features
5-Year Support Term
Provides long-term peace of mind and budget predictability for your network support costs.
Cisco Technical Assistance Center (TAC)
Direct access to Cisco's expert engineers for rapid troubleshooting and issue resolution.
Software Updates and Bug Fixes
Ensures your SD-WAN platform remains secure, stable, and performs at its best.
Hardware Support
Covers replacement of faulty hardware components, reducing the risk of extended downtime.
Access to Cisco's Knowledge Base
Empowers your IT team with self-service resources for faster problem-solving.
Industry Applications
Finance & Insurance
Ensures high availability and security for sensitive financial data and transactions, meeting strict regulatory compliance requirements for network uptime and data integrity.
Healthcare & Life Sciences
Guarantees reliable connectivity for critical patient care systems and data, adhering to HIPAA and other healthcare regulations that mandate secure and uninterrupted network services.
Manufacturing & Industrial
Maintains operational continuity for production lines and supply chain management systems, where network downtime can lead to significant financial losses and production delays.
Retail & Hospitality
Supports point-of-sale systems, inventory management, and customer-facing services, requiring consistent network performance to ensure smooth business operations and customer satisfaction.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for integrated Cisco solutions. It includes access to Cisco's technical assistance center, software updates, and bug fixes for the duration of the contract.
What does 'DNA Essentials' refer to?
DNA Essentials is a Cisco software licensing tier for its Digital Network Architecture, providing core capabilities for SD-WAN management and automation.
How long is this support contract valid?
This specific contract is valid for a term of 5 years from the date of purchase, ensuring continuous support for your SD-WAN deployment.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.