Cisco Solution Support for SD-WAN DNA Essentials, 5-Year Subscription
Secure your Cisco SD-WAN DNA Essentials with 5 years of solution support, ensuring uninterrupted network performance and access to critical updates.
- Extended Coverage: Maintain access to essential SD-WAN DNA Essentials features and software updates for a full five years.
- Technical Expertise: Gain entitlement to Cisco's expert technical support for troubleshooting and issue resolution.
- Operational Continuity: Protect against unexpected downtime and ensure your network infrastructure remains operational and compliant.
- Investment Protection: Safeguard your investment in SD-WAN technology with ongoing support and maintenance.
Product Overview
Product Overview
This is a 5-year subscription for Cisco Solution Support, specifically for the SD-WAN DNA Essentials software license. It provides essential support services to ensure the continued operation and optimal performance of your Cisco SD-WAN deployment.
This support is designed for businesses that have deployed or are planning to deploy Cisco SD-WAN solutions. It integrates with your existing network infrastructure, providing a critical layer of support for IT managers and professionals responsible for network uptime and security.
- Software Entitlement: Access to necessary software updates and patches for SD-WAN DNA Essentials.
- Technical Assistance: Direct access to Cisco's technical support engineers for issue resolution.
- Proactive Monitoring: Potential for proactive alerts and diagnostics to identify issues before they impact operations.
- Compliance Assurance: Helps maintain compliance by ensuring your software is up-to-date and supported.
- Lifecycle Management: Supports the ongoing management and maintenance of your SD-WAN environment.
This 5-year support subscription is ideal for SMB and mid-market organizations seeking reliable, long-term support for their Cisco SD-WAN infrastructure.
What This Enables
Continuous Software Updates and Patches
Enable teams to maintain optimal security posture and performance by receiving timely software updates and patches for their Cisco SD-WAN DNA Essentials. Streamline the process of keeping network infrastructure current and protected against emerging threats.
cloud-managed networks, distributed enterprise sites, branch office deployments, hybrid cloud environments
Access to Expert Technical Support
Provide IT professionals with direct access to Cisco's expert technical support for rapid troubleshooting and issue resolution. Automate the process of getting help, minimizing network downtime and impact on business operations.
mission-critical network infrastructure, business-critical applications, IT teams with limited specialized resources, organizations requiring high availability
Ensuring Network Uptime and Reliability
Protect against unexpected network disruptions by ensuring continuous support coverage for your SD-WAN infrastructure. Streamline incident response and recovery to maintain business continuity and service delivery.
business-critical operations, customer-facing services, regulated environments, organizations with strict uptime SLAs
Key Features
5-Year Subscription Term
Provides long-term peace of mind and predictable support costs for your SD-WAN investment.
Cisco Solution Support
Grants access to Cisco's dedicated technical support engineers for expert assistance with your SD-WAN DNA Essentials.
Software Updates and Patches
Ensures your SD-WAN platform remains up-to-date with the latest features, security fixes, and performance enhancements.
XSmall License Tier
Appropriate licensing for smaller deployments or specific use cases within your network infrastructure.
DNA Essentials Features
Unlocks core capabilities of Cisco's Digital Network Architecture for SD-WAN, enabling centralized management and policy enforcement.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network connectivity to protect sensitive data and ensure continuous trading operations, making robust SD-WAN support essential for compliance and uptime.
Healthcare & Life Sciences
Healthcare providers depend on secure and uninterrupted network access for patient care systems and data management, necessitating ongoing support for their SD-WAN infrastructure to meet strict regulatory requirements like HIPAA.
Retail & Hospitality
Retailers and hospitality groups use SD-WAN to connect distributed locations for point-of-sale systems, inventory management, and customer Wi-Fi, requiring consistent support to minimize service disruptions and maintain customer experience.
Manufacturing & Industrial
Manufacturers leverage SD-WAN for connecting factory floors, supply chain logistics, and enterprise resources, demanding reliable network performance and support to ensure operational efficiency and prevent production downtime.
Frequently Asked Questions
What is Cisco Solution Support for SD-WAN DNA Essentials?
It is a 5-year subscription service that provides technical support and software updates for your Cisco SD-WAN DNA Essentials license. This ensures your network infrastructure remains operational and secure.
Who is this support intended for?
This support is for businesses, specifically IT managers and professionals at SMB and mid-market companies, who use Cisco SD-WAN for their own network operations. It is not for resellers or other service providers.
What happens when the 5-year subscription ends?
Upon expiration, you will need to renew the subscription to continue receiving technical support and software updates from Cisco. Failure to renew may result in a lapse in support and potential security risks.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.