Cisco Speech Analytics Add-On Per Language
Cisco Speech Analytics Add-On Per Language unlocks advanced call analysis capabilities, enabling deeper insights into customer conversations for improved service delivery.
- Language Coverage: Enables speech analytics for an additional language, expanding insight capabilities across diverse customer bases.
- Insight Generation: Provides tools to analyze call content, sentiment, and trends, driving data-informed business decisions.
- Operational Improvement: Helps identify areas for agent coaching, process optimization, and enhanced customer experience.
- Scalable Licensing: Subscription-based licensing per language ensures cost-effectiveness and flexibility as your needs evolve.
Product Overview
Product Overview
This Cisco Speech Analytics Add-On license provides the capability to analyze spoken language within recorded calls, offering deep insights into customer interactions. It expands the platform's functionality to support an additional language, allowing businesses to gain a more comprehensive understanding of their customer communications.
Designed for IT Managers and Business Owners in SMB and mid-market companies, this software license integrates with existing Cisco contact center solutions. It empowers teams to extract valuable data from voice interactions, transforming raw call recordings into actionable business intelligence for operational enhancement.
- Advanced Speech-to-Text: Converts spoken words into searchable text for detailed analysis.
- Sentiment Analysis: Identifies customer emotions and attitudes within conversations.
- Trend Identification: Uncovers recurring themes, keywords, and topics across call volumes.
- Compliance Monitoring: Assists in verifying adherence to regulatory requirements and internal policies.
- Performance Insights: Provides data to coach agents and improve service quality.
Empower your business with actionable voice data, driving efficiency and customer satisfaction without the overhead of enterprise-grade solutions.
What This Enables
Enhance Customer Service Quality
Enable teams to analyze call recordings for agent performance and customer satisfaction metrics. Streamline the identification of coaching opportunities and best practices to elevate the overall customer experience.
cloud-hosted contact center, on-premises telephony, unified communications, voice recording systems
Improve Operational Efficiency
Automate the process of reviewing call content to identify process bottlenecks and areas for workflow optimization. Streamline agent training by pinpointing specific communication patterns that lead to positive or negative outcomes.
integrated CRM systems, business process automation, workforce optimization tools, data analytics platforms
Ensure Regulatory Compliance
Protect your organization by enabling the analysis of calls for adherence to industry regulations and internal policies. Automate the detection of compliance deviations, reducing risk and audit preparation time.
regulated industries, compliance management systems, risk assessment frameworks, secure data archiving
Key Features
Speech-to-Text Conversion
Transforms audio recordings into searchable text, making it easy to find specific keywords and phrases within calls.
Sentiment Analysis
Identifies the emotional tone of customer interactions, helping to gauge satisfaction and detect potential issues.
Topic and Trend Analysis
Uncovers recurring themes and topics discussed during calls, providing insights into customer concerns and product feedback.
Agent Performance Monitoring
Enables evaluation of agent communication skills and adherence to scripts or protocols, supporting targeted coaching.
Subscription Licensing
Provides a flexible and cost-effective way to add analytics capabilities for specific languages as needed.
Industry Applications
Finance & Insurance
Essential for monitoring compliance with financial regulations like PCI DSS and for analyzing customer sentiment regarding financial products and services.
Healthcare & Life Sciences
Crucial for ensuring HIPAA compliance in patient communications and for understanding patient feedback on care and services.
Retail & Hospitality
Helps in understanding customer satisfaction, identifying service improvement areas, and analyzing feedback on products and experiences.
Legal & Professional Services
Supports the analysis of client communications for quality assurance, compliance with professional conduct rules, and identifying service enhancement opportunities.
Frequently Asked Questions
What is Cisco Speech Analytics?
Cisco Speech Analytics is a platform that analyzes recorded voice calls to extract insights about customer sentiment, agent performance, and business trends. This add-on license enables this functionality for an additional language.
What does 'PER LANGUAGE' mean in this license?
This license is specific to enabling speech analytics for one particular language. If you need to analyze calls in multiple languages, you will require additional licenses, one for each language.
What kind of insights can I get from this product?
You can gain insights into customer sentiment, identify common customer issues or requests, monitor agent compliance and effectiveness, and discover emerging market trends discussed during calls.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.