Cisco Speech Analytics Additional Language License
Unlock advanced speech analytics for your business by adding support for an additional language, enabling deeper insights into customer interactions.
- Expanded Language Support: Gain the ability to analyze speech data in a new language, broadening your understanding of customer communications.
- Deeper Customer Insights: Uncover trends, sentiment, and compliance issues across a wider range of customer interactions.
- Enhanced Compliance Monitoring: Ensure adherence to regulations by analyzing spoken conversations in multiple languages.
- Scalable Analytics Platform: Easily add language capabilities to your existing Cisco speech analytics solution as your business grows.
Product Overview
Product Overview
This platform software license from Cisco enables the Verint Speech Analytics solution to process and analyze voice data in an additional language. It provides the necessary entitlement to expand the analytical capabilities of your existing Cisco contact center or communication platform.
Designed for IT Managers and IT Professionals within SMB and mid-market organizations, this license integrates with your current Cisco infrastructure. It allows for the analysis of customer calls and other voice interactions, providing valuable business intelligence and operational insights directly within your existing IT environment.
- Extended Language Coverage: Adds support for analyzing speech in a new language.
- Verint Speech Analytics Integration: Enhances the capabilities of your existing Verint-powered analytics platform.
- Actionable Business Intelligence: Derives insights from voice data to improve customer experience and operational efficiency.
- Compliance and Quality Assurance: Facilitates monitoring of interactions for regulatory adherence and service quality.
- Subscription-Based Licensing: Offers flexible, recurring access to expanded language analytics features.
Empower your business with broader voice data analysis by adding this essential language capability to your Cisco speech analytics solution.
What This Enables
Enable Multilingual Customer Interaction Analysis
Enable teams to analyze customer calls and other voice data in a newly supported language, uncovering sentiment and trends across diverse customer segments. Streamline the process of identifying key customer feedback and operational issues from a wider range of interactions.
cloud-hosted contact center, on-premises communication platform, unified communications infrastructure, digital transformation initiatives
Enhance Regulatory Compliance Monitoring
Automate the monitoring of spoken interactions for compliance adherence across multiple languages, reducing manual review efforts and potential oversight. Protect your organization by ensuring that all customer communications meet industry and legal standards, regardless of language.
regulated business operations, customer service departments, risk management frameworks, quality assurance programs
Improve Customer Experience Insights
Streamline the extraction of actionable insights from customer conversations in an additional language, leading to more targeted service improvements. Empower your customer service teams with a comprehensive understanding of customer needs and pain points across all linguistic groups.
customer-facing operations, service improvement programs, voice of the customer initiatives, business intelligence platforms
Key Features
Additional Language Support
Allows analysis of voice data in a new language, broadening the scope of customer insights.
Verint Speech Analytics Integration
Enhances the functionality of your existing Cisco-powered speech analytics platform.
Subscription Licensing
Provides flexible, recurring access to expanded language capabilities without large upfront investment.
Actionable Insights Generation
Helps uncover trends, sentiment, and operational issues from voice interactions.
Compliance Monitoring
Facilitates adherence to regulatory requirements by analyzing spoken communications.
Industry Applications
Finance & Insurance
Crucial for monitoring compliance with financial regulations like FINRA and SEC, and for analyzing customer sentiment in sensitive financial discussions.
Healthcare & Life Sciences
Essential for ensuring HIPAA compliance in patient interactions and for analyzing patient feedback to improve care delivery across different linguistic groups.
Retail & Hospitality
Enables understanding of diverse customer feedback to enhance service quality and personalize customer experiences across various languages.
Legal & Professional Services
Supports analysis of client communications for quality assurance and to ensure adherence to professional conduct standards in multilingual environments.
Frequently Asked Questions
What is Cisco WXCCE VERINT SPEECH ANALYTICS ADDTL LANGUAGE?
This is a software subscription license from Cisco that adds support for an additional language to your Verint Speech Analytics platform. It allows you to analyze voice data in more languages than your current license permits.
What does 'additional language' mean in this context?
It means you can now analyze speech data from customer interactions in one more language beyond what your existing license covers. For example, if you currently analyze English, this license would allow you to add Spanish analysis.
How is this license billed?
This is a subscription-based license, meaning it is billed on a recurring basis, typically monthly or annually, providing continuous access to the added language capability.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.