Cisco Support Contract for Veeam Perpetual Licensing
This Cisco support contract provides basic technical assistance for your Veeam perpetual software licenses, ensuring operational continuity for your business.
- Coverage for Software Issues: Access to technical support for troubleshooting and resolving issues with your Veeam perpetual software.
- Basic Technical Assistance: Entitlement to essential support services to maintain the functionality of your licensed software.
- Yearly Subscription: Protection against unexpected software disruptions with a standard one-year basic support agreement.
- Vendor-Certified Support: Assurance of receiving support from a trusted vendor for your critical software infrastructure.
Product Overview
Product Overview
This offering is a Cisco support contract designed to provide basic technical assistance for Veeam perpetual software licenses. It ensures that your business has access to vendor-provided support for a one-year term, covering essential troubleshooting and issue resolution for the licensed software.
IT Managers and IT Professionals in small to mid-market companies utilize this contract to maintain the stability and availability of their data protection solutions. It integrates into environments where Veeam is deployed for backup and disaster recovery, offering a layer of vendor support for the licensed software.
- Software Support: Provides access to technical assistance for Veeam perpetual software.
- Basic Coverage: Offers essential support services for issue resolution.
- One-Year Term: Ensures a defined period of vendor support for your licensing.
- Vendor-Provided: Support is delivered directly from the software vendor's support channels.
- Operational Continuity: Helps minimize downtime by providing access to expert assistance.
This basic support contract is the right choice for SMB and mid-market teams needing essential vendor assistance for their Veeam perpetual software.
What This Enables
Software Issue Resolution
Access to technical support for troubleshooting and resolving issues with your Veeam perpetual software. This ensures that your data protection processes continue to function without interruption.
virtualized environments, on-premises deployments, hybrid cloud setups, business continuity planning
Basic Technical Assistance
Entitlement to essential support services to maintain the functionality of your licensed software. This provides a direct line to vendor expertise for common software challenges.
server room infrastructure, dedicated backup servers, network-attached storage, business-critical applications
Yearly Subscription Assurance
Protection against unexpected software disruptions with a standard one-year basic support agreement. This contract offers predictable support coverage for your critical backup software.
production environments, disaster recovery sites, data archiving systems, compliance requirements
Key Features
One-Year Basic Support
Provides a defined period of essential vendor support for your Veeam perpetual licenses, offering peace of mind.
Technical Assistance
Enables access to vendor support for troubleshooting and resolving software-related issues, minimizing operational disruptions.
Perpetual License Coverage
Secures support for your perpetual Veeam software, ensuring its continued functionality and reliability.
Cisco Branding
Offers support through a recognized technology vendor, providing a trusted channel for assistance.
Subscription Model
Ensures predictable support costs and continuous access to vendor assistance for the duration of the contract.
Industry Applications
Finance & Insurance
Ensures critical financial data protection and compliance with regulations like SOX and GDPR through reliable backup and recovery software support.
Healthcare & Life Sciences
Maintains the availability and integrity of patient data, supporting HIPAA compliance by ensuring robust backup and disaster recovery capabilities.
Manufacturing & Industrial
Protects operational data and intellectual property, minimizing downtime risks for production systems and supply chain management.
Legal & Professional Services
Safeguards sensitive client information and case files, ensuring business continuity and adherence to data retention policies.
Frequently Asked Questions
What does 'basic support' entail for this contract?
Basic support typically includes access to technical assistance for troubleshooting and issue resolution for the covered software. Specifics are detailed in the vendor's support policy.
Is this contract for new Veeam licenses or existing ones?
This contract is designed to provide support for existing Veeam perpetual licenses, ensuring ongoing assistance for your deployed software.
What happens if I need support beyond the one-year term?
You will need to renew the support contract before its expiration to continue receiving vendor assistance. Renewal options will be available.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.