Cisco Support Enhanced for SW DNA Advantage On-Prem, 5 Year
This 5-year Cisco support contract provides enhanced service for your Software-Defined Networking Advantage on-premises deployment, ensuring critical network uptime and access to expert assistance.
- 24x7x4 Hour Onsite Support: Coverage for critical hardware failures with a guaranteed 4-hour onsite response time, minimizing costly downtime.
- Software Bug Fixes & Updates: Entitlement to all software updates, patches, and bug fixes for Cisco DNA Advantage, maintaining security and performance.
- Access to Cisco TAC: Direct access to Cisco's Technical Assistance Center for expert troubleshooting and issue resolution.
- Advance Hardware Replacement: Proactive replacement of faulty hardware components to prevent extended service interruptions.
Product Overview
Product Overview
This is a 5-year subscription-based support contract from Cisco, specifically designed for their Software-Defined Networking (SDN) Advantage platform deployed on-premises. It provides enhanced service levels, ensuring your network infrastructure remains operational, secure, and up-to-date.
Ideal for mid-market and enterprise organizations that rely on their on-premises network for critical business operations, this support contract offers peace of mind. It ensures that IT teams have access to expert technical assistance and timely hardware replacement, reducing the risk of prolonged outages and maintaining compliance with internal policies.
- Enhanced Support: Guarantees rapid response and resolution for network issues.
- Software Currency: Provides access to the latest software updates and security patches.
- Hardware Assurance: Includes advance replacement for faulty network components.
- Expert Access: Direct line to Cisco's Technical Assistance Center (TAC).
- Long-Term Planning: 5-year term offers predictable budgeting and service continuity.
This Cisco support contract is the right choice for mid-market teams needing reliable network operations and expert assistance without the overhead of a large internal support team.
What This Enables
Critical Hardware Failure & Replacement
Coverage for hardware failures ensures that faulty components are replaced quickly, minimizing network downtime. This provides business continuity for critical operations that depend on network availability.
on-premises network infrastructure, business-critical applications, high-availability requirements, IT asset management
Software Updates & Bug Fixes
Entitlement to all software updates, patches, and bug fixes for Cisco DNA Advantage keeps the network secure and performing optimally. This proactive approach prevents vulnerabilities and ensures access to the latest features.
network software lifecycle management, security posture maintenance, performance optimization, regulatory compliance
Expert Technical Assistance
Access to Cisco's Technical Assistance Center (TAC) provides expert troubleshooting for complex network issues. This ensures that your IT team receives timely and accurate support, resolving problems efficiently.
complex network environments, limited internal IT expertise, rapid issue resolution needs, operational efficiency
Key Features
24x7x4 Hour Onsite Support
Minimizes costly downtime by ensuring a technician arrives onsite within 4 hours for critical hardware failures.
Advance Hardware Replacement
Reduces service interruption by shipping replacement hardware before the faulty unit is returned.
Software Updates and Bug Fixes
Maintains network security and performance by providing access to the latest Cisco software releases.
Access to Cisco TAC
Provides direct access to Cisco's expert engineers for timely issue resolution.
5-Year Contract Term
Offers long-term service assurance and predictable operational expenses for your network infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making robust support critical.
Healthcare & Life Sciences
Healthcare providers depend on network uptime for patient care systems, electronic health records, and critical medical devices, necessitating rapid support and minimal disruption.
Manufacturing & Industrial
Industrial operations rely on connected systems for production lines, logistics, and real-time monitoring, where network downtime can lead to significant production losses and safety risks.
Retail & Hospitality
Retail and hospitality businesses need reliable networks for point-of-sale systems, inventory management, customer Wi-Fi, and online operations, where service interruptions directly impact revenue and customer experience.
Frequently Asked Questions
What is Cisco DNA Advantage?
Cisco DNA Advantage is a software suite that enables intent-based networking for enterprises, offering capabilities like network automation, assurance, and security for campus and branch networks.
What does 'On-Prem' mean for this license?
On-premises means the software and its management are hosted within your organization's own data center or facilities, rather than in a public cloud.
What is the difference between Enhanced and Premium support?
Enhanced support typically offers 24x7x4 hour onsite response, while Premium support often includes faster response times, dedicated account management, and proactive services. This specific contract is for Enhanced support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.