Cisco Support Enhanced for SW DNA Essentials OnPrem, 3 Year
Gain 3 years of enhanced support for your Cisco Software-Defined Network Architecture Essentials on-premises deployment, ensuring uninterrupted network operations and access to expert technical assistance.
- 24x7x4 Hour Response: Guarantees a Cisco engineer will respond to critical issues within 4 hours, anytime, day or night.
- Hardware Replacement: Provides advance replacement of defective hardware, minimizing downtime and operational disruption.
- Software Updates & Upgrades: Ensures access to the latest software releases, patches, and feature enhancements for optimal performance and security.
- Access to Technical Expertise: Entitles your team to direct support from Cisco's certified engineers for troubleshooting and guidance.
Product Overview
Product Overview
This is a 3-year subscription for Cisco's Enhanced Support service, specifically designed for the Software-Defined Network Architecture (SW DNA) Essentials software deployed on-premises. It provides critical technical support, including hardware replacement and software updates, to maintain the health and performance of your network infrastructure.
This service is ideal for IT Managers and IT Professionals in small to mid-market organizations who rely on Cisco's SW DNA Essentials for their internal network operations. It ensures that their core network functions remain operational and secure, integrating directly with their existing Cisco hardware and software stack.
- Enhanced Technical Support: Provides 24x7 access to Cisco's expert technical assistance for troubleshooting and issue resolution.
- Hardware Advance Replacement: Minimizes downtime by shipping replacement hardware before the defective unit is returned.
- Software Updates and Bug Fixes: Ensures your SW DNA Essentials software is always up to date with the latest patches and feature releases.
- Proactive Issue Identification: Access to Cisco's knowledge base and diagnostic tools to help identify and resolve potential problems before they impact operations.
- Subscription Term: Offers a predictable 3-year support lifecycle with a clear billing model.
This 3-year enhanced support subscription is the right choice for SMB and mid-market teams seeking reliable, expert assistance for their Cisco SW DNA Essentials on-premises deployment.
What This Enables
Hardware Failure and Replacement
Coverage for unexpected hardware failures within your Cisco SW DNA Essentials environment. This ensures that defective components are replaced quickly, minimizing network downtime and operational disruption for your business.
On-premises network deployments, critical business operations, IT infrastructure management, business continuity planning
Software Issue Resolution
Access to expert Cisco engineers for troubleshooting and resolving software-related issues within your SW DNA Essentials platform. This entitlement helps maintain system stability and ensures your network functions as intended.
Software-defined networking environments, on-premises IT infrastructure, network performance optimization, IT operations management
Access to Software Updates
Entitlement to receive the latest software updates, patches, and bug fixes for your SW DNA Essentials software. This keeps your network secure and performing optimally with the most current features.
Network infrastructure upgrades, cybersecurity posture maintenance, IT system lifecycle management, on-premises software deployments
Key Features
24x7x4 Hour Response Time
Minimizes critical incident impact by ensuring expert attention within four hours, anytime.
Advance Hardware Replacement
Reduces downtime significantly by shipping replacement hardware before the faulty unit is returned.
Software Updates and Upgrades
Keeps your network secure and efficient with access to the latest Cisco software releases and patches.
Direct Access to Cisco Engineers
Provides your IT team with expert guidance and troubleshooting support for complex network issues.
3-Year Subscription Term
Offers predictable budgeting and long-term support assurance for your core network infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure network infrastructure to comply with strict regulatory requirements and ensure uninterrupted trading and customer service operations.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, data access, and compliance with HIPAA regulations, making robust support essential.
Manufacturing & Industrial
Industrial operations rely on stable networks for automation, IoT devices, and supply chain management, where downtime can lead to significant production losses.
Legal & Professional Services
Law firms and professional services companies handle sensitive client data and require secure, always-on network access to maintain client confidentiality and operational efficiency.
Frequently Asked Questions
What is Cisco SW DNA Essentials?
Cisco Software-Defined Network Architecture (SW DNA) Essentials is a software suite that helps automate and simplify network management, security, and operations for enterprise networks. It enables IT teams to gain better visibility and control over their network infrastructure.
What does 'Enhanced Support' include?
Enhanced Support typically includes 24x7 technical assistance, a guaranteed response time (e.g., 4 hours for critical issues), advance hardware replacement, and access to software updates and bug fixes. It provides a higher level of service compared to standard support.
Is this support for on-premises deployments only?
Yes, the product title explicitly states 'ONPREM', indicating that this support contract is for Cisco SW DNA Essentials software installed and managed within your own data center or network environment, not a cloud-hosted service.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.