Cisco Support Enhanced for SW DNA Essentials OnPrem, 5 Year
This 5-year Cisco Enhanced Support subscription provides critical, proactive assistance for your Software-Defined Network Architecture Essentials on-premises deployment, ensuring business continuity and optimal performance.
- 24x7x4 Hour Response: Access expert technical support with a guaranteed four-hour response time for critical issues, minimizing downtime.
- Hardware Replacement: Coverage for essential hardware replacement, ensuring your network infrastructure remains operational without extended delays.
- Software Updates & Bug Fixes: Entitlement to the latest software releases, patches, and bug fixes to maintain security and functionality.
- Proactive Technical Support: Protection against unforeseen technical challenges with access to Cisco's advanced support resources and expertise.
Product Overview
Product Overview
This Cisco Enhanced Support subscription provides a 5-year term of advanced technical assistance and hardware replacement for Cisco Software-Defined Network Architecture (SW DNA) Essentials deployed on-premises. It ensures your critical network infrastructure receives timely support, software updates, and proactive issue resolution.
Designed for businesses that rely on their on-premises network infrastructure, this service is ideal for IT Managers and IT Professionals overseeing network operations. It integrates with your existing Cisco SW DNA Essentials platform, offering a safety net against operational disruptions and ensuring compliance with support requirements.
- Extended Support Term: Secure 5 years of continuous, enhanced support for your Cisco SW DNA Essentials.
- Priority Technical Assistance: Gain access to Cisco's expert support engineers for rapid issue resolution.
- Hardware Support: Includes timely replacement of covered hardware components to minimize operational impact.
- Software Maintenance: Ensures you receive all software updates, patches, and bug fixes for your SW DNA Essentials.
- Proactive Network Management: Helps maintain network stability and performance through expert guidance and issue prevention.
This 5-year enhanced support plan is the right choice for SMB and mid-market teams needing reliable, expert assistance for their on-premises Cisco SW DNA Essentials.
What This Enables
24x7x4 Hour Critical Issue Resolution
Access to expert technical support with a guaranteed four-hour response time for critical issues, minimizing downtime. This ensures that any urgent network problems are addressed swiftly, maintaining business continuity.
on-premises network infrastructure, business-critical applications, IT operations continuity, managed IT services
Hardware Failure and Replacement
Coverage for essential hardware replacement, ensuring your network infrastructure remains operational without extended delays. This protection minimizes the impact of hardware malfunctions on daily business activities.
physical network devices, data center operations, IT asset lifecycle management, business uptime assurance
Software Updates and Bug Fixes
Entitlement to the latest software releases, patches, and bug fixes to maintain security and functionality. This ensures your SW DNA Essentials platform is up-to-date, secure, and performing optimally.
software-defined networking, network security posture, regulatory compliance, IT system modernization
Key Features
5-Year Subscription Term
Provides long-term peace of mind and predictable support costs for your critical network infrastructure.
Enhanced Technical Support
Gain direct access to Cisco's expert engineers for faster and more effective issue resolution.
Hardware Replacement Service
Minimizes downtime by ensuring timely replacement of covered hardware components.
Software Updates and Patches
Keeps your SW DNA Essentials platform secure, compliant, and running with the latest features and fixes.
On-Premises Deployment Focus
Tailored support for businesses managing their network infrastructure directly within their own facilities.
Industry Applications
Finance & Insurance
Ensures high availability and rapid support for critical financial transaction networks, meeting stringent uptime and security requirements.
Healthcare & Life Sciences
Provides essential network reliability and rapid issue resolution for patient data systems, complying with strict HIPAA and data integrity regulations.
Manufacturing & Industrial
Guarantees operational continuity for production floor networks and supply chain systems, minimizing costly downtime in industrial environments.
Legal & Professional Services
Maintains secure and uninterrupted access to client data and case management systems, crucial for maintaining client trust and operational efficiency.
Frequently Asked Questions
What is Cisco SW DNA Essentials?
Cisco Software-Defined Network Architecture (SW DNA) Essentials is a foundational software suite that enables intent-based networking for enterprise campus and branch environments. It simplifies network management, enhances security, and provides automation capabilities.
What does 'Enhanced Support' mean?
Enhanced Support typically includes faster response times, 24x7 availability, and often hardware replacement services, going beyond basic support to ensure business continuity and rapid issue resolution.
Is this subscription transferable?
Support subscriptions are generally tied to specific hardware or software deployments and are not typically transferable to different assets or entities without Cisco's explicit approval and potential re-licensing.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.