Cisco UCCE Premium Concurrent Agent On-Premises License
This Cisco UCCE Premium Concurrent Agent license provides essential access for on-premises contact center operations, ensuring full feature utilization and compliance for your business.
- License Activation: Enables premium concurrent agent access for Cisco Unified Contact Center Enterprise.
- On-Premises Deployment: Specifically designed for your private data center or co-located infrastructure.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Feature Unlock: Grants access to advanced agent functionalities and reporting capabilities.
Product Overview
Product Overview
This is a platform software license subscription for Cisco Unified Contact Center Enterprise (UCCE) Premium Concurrent Agents, designed for on-premises deployments. It unlocks advanced features and capacities for your contact center agents, ensuring they have the tools needed to manage customer interactions effectively.
IT Managers and IT Professionals in SMB and mid-market companies utilize this license to scale their UCCE environment. It integrates directly into existing on-premises UCCE infrastructure, providing the necessary licensing to support premium agent roles and functionalities within their own network.
- Premium Agent Access: Activates advanced features for concurrent agent seats.
- On-Premises Focus: Tailored for Unified Contact Center Enterprise deployments within your own data center.
- Subscription Model: Offers flexible, recurring licensing for predictable budgeting.
- Compliance Assurance: Ensures your UCCE deployment adheres to Cisco's licensing requirements.
- Operational Continuity: Supports the ongoing functionality and feature set of your contact center.
This Cisco UCCE license is the right choice for SMB and mid-market teams needing to maintain and expand their on-premises contact center capabilities with essential premium agent features.
What This Enables
Enable Premium Agent Functionality
Enable teams to utilize advanced features within Cisco UCCE for enhanced agent productivity and customer interaction management. Streamline agent workflows by ensuring all necessary premium capabilities are licensed and active.
on-premises contact center, unified communications, customer service operations, IT infrastructure management
Ensure Licensing Compliance
Maintain strict adherence to Cisco's licensing agreements for your on-premises UCCE deployment. Protect your business from potential audits and service disruptions by securing the correct premium agent licenses.
on-premises IT environments, regulated industries, business continuity planning, software asset management
Support On-Premises UCCE Growth
Scale your contact center operations by adding licensed premium concurrent agent seats as your business needs evolve. Automate the process of expanding agent capacity within your existing UCCE infrastructure.
on-premises unified communications, IT capacity planning, business expansion, contact center modernization
Key Features
Premium Concurrent Agent Licensing
Activates advanced features and capabilities for each licensed agent seat, enhancing productivity and service quality.
On-Premises Deployment Specific
Designed exclusively for Cisco Unified Contact Center Enterprise installations within your own data center or private cloud.
Subscription Billing Model
Provides predictable operational expenses with a recurring subscription, simplifying budget management.
Cisco UCCE Integration
Seamlessly integrates with your existing Cisco UCCE platform, ensuring compatibility and ease of deployment.
Feature Access and Updates
Ensures access to the latest premium features and functionalities available for UCCE agents under the subscription term.
Industry Applications
Finance & Insurance
Financial institutions require robust, secure, and compliant contact center solutions to handle sensitive customer data and high call volumes, often preferring on-premises deployments for control.
Healthcare & Life Sciences
Healthcare providers need reliable and secure communication channels for patient interactions, often operating under strict regulatory compliance like HIPAA, favoring on-premises control.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require secure, controlled communication systems, often preferring on-premises solutions for data privacy.
Government & Public Sector
Government agencies often have stringent security requirements and data residency mandates, leading them to choose on-premises solutions for maximum control over their UCCE infrastructure.
Frequently Asked Questions
What is a concurrent agent license?
A concurrent agent license allows a specified number of agents to log in and use the system at any given time. The total number of licenses needed depends on your peak simultaneous agent usage, not the total number of agents employed.
Is this license for cloud or on-premises deployment?
This specific license, 'A-FLEX-PJEPC', is for on-premises Cisco Unified Contact Center Enterprise (UCCE) deployments. It is not intended for cloud-based contact center solutions.
What does 'Premium' mean in this context?
Premium typically refers to a higher tier of licensing that unlocks advanced features and functionalities for agents, such as enhanced scripting, advanced reporting, or specialized tools beyond basic call handling.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.