Cisco UCCE Standard Concurrent Agent License
This Cisco Unified Contact Center Enterprise Standard Concurrent Agent license provides essential access to core contact center functionalities for your business operations, ensuring compliance and continued service availability.
- Access to Core Features: Unlocks standard UCCE functionalities for managing concurrent agent interactions and call flows.
- Compliance Assurance: Ensures your UCCE deployment adheres to Cisco's licensing requirements, avoiding service interruptions.
- Operational Continuity: Guarantees the continued operation of your contact center infrastructure with a valid software license.
- Scalable Capacity: Provides licensing for a defined number of concurrent agents, allowing for predictable capacity planning.
Product Overview
Product Overview
This is a platform software license for Cisco Unified Contact Center Enterprise (UCCE) Standard edition, specifically for concurrent agent access. It enables your organization to operate and manage a defined number of agents interacting with customers simultaneously within your on-premises UCCE environment.
This license is designed for businesses that own and operate their IT infrastructure, including those with dedicated server rooms or IT departments managing their own contact center solutions. It ensures that your UCCE platform is properly licensed for the agents actively using it, supporting critical customer service operations.
- Platform Licensing: A subscription-based license for Cisco UCCE Standard edition.
- Concurrent Agent Access: Enables a specific number of agents to be logged in and active simultaneously.
- On-Premises Deployment: Designed for UCCE installations managed within your own data center or facilities.
- Feature Enablement: Unlocks standard UCCE capabilities required for agent interaction management.
- Compliance and Support: Ensures your deployment meets Cisco's licensing terms, facilitating ongoing support and updates.
This Cisco UCCE Standard Concurrent Agent license is the right choice for SMB and mid-market teams needing to maintain compliant and functional on-premises contact center operations.
What This Enables
Enable Standard Contact Center Agent Operations
Enable teams to manage customer interactions effectively by providing the necessary licensing for concurrent agent access. Streamline agent onboarding and ensure all active users are properly licensed for UCCE functionality.
on-premises deployments, business continuity, IT asset management, customer service operations
Maintain Cisco UCCE Licensing Compliance
Automate the process of ensuring your UCCE deployment adheres to Cisco's licensing terms for concurrent agents. Protect your organization from potential audits and service disruptions by maintaining an accurate license count.
on-premises infrastructure, IT governance, risk management, operational stability
Support Scalable Contact Center Capacity
Provide the required licensing to support a specific number of concurrent agents, allowing for predictable scaling of your contact center operations. Ensure your UCCE platform can handle fluctuating customer demand without licensing constraints.
business growth, seasonal demand, IT resource planning, on-premises systems
Key Features
Cisco UCCE Standard Edition License
Provides the foundational licensing required to operate a standard on-premises Cisco Unified Contact Center Enterprise deployment.
Concurrent Agent Entitlement
Allows a defined number of agents to be logged in and actively handling customer interactions simultaneously, ensuring operational capacity.
On-Premises Deployment Focus
Specifically designed for businesses managing their contact center infrastructure within their own facilities, ensuring control and compliance.
Subscription Billing
Offers a predictable cost model for accessing and utilizing the UCCE software, aligning expenses with ongoing operational needs.
Compliance Assurance
Helps organizations meet Cisco's licensing requirements, mitigating risks of non-compliance and potential service interruptions.
Industry Applications
Finance & Insurance
Financial institutions and insurance companies rely on UCCE for secure and compliant customer interactions, often requiring robust call logging and agent management features.
Healthcare & Life Sciences
Healthcare providers use UCCE to manage patient communications and appointment scheduling, necessitating reliable service and adherence to data privacy regulations like HIPAA.
Retail & Hospitality
Retailers and hospitality businesses utilize UCCE to handle customer inquiries, order processing, and support, requiring efficient agent utilization to manage high volumes.
Government & Public Sector
Government agencies often deploy UCCE for citizen services and support, where licensing compliance and stable operations are critical for public trust and service delivery.
Frequently Asked Questions
What is a concurrent agent license?
A concurrent agent license allows a specific number of agents to be logged into the contact center system at any given time. The total number of licenses dictates the maximum simultaneous users, not the total number of agents employed.
Is this license for cloud or on-premises UCCE?
This specific license, A-FLEX-CCE-S-C, is for on-premises Cisco Unified Contact Center Enterprise (UCCE) deployments.
What is the difference between Standard and Premium UCCE licensing?
Standard UCCE licensing typically covers core contact center functionalities for agent interactions. Premium licensing often includes advanced features such as sophisticated routing, detailed reporting, and broader integration capabilities.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.