Cisco Unified Agent Connector for CCE
The Cisco Unified Agent Connector subscription provides essential licensing for integrating agent desktop applications with Cisco Contact Center Enterprise, ensuring full functionality for up to 1000 users.
- License Entitlement: Grants access to the Unified Agent Connector software for a minimum of 1000 CCE users.
- Subscription Billing: Operates on a recurring subscription model, offering predictable operational expenses.
- Platform Integration: Designed to work with Cisco Contact Center Enterprise environments.
- Operational Continuity: Ensures agents can connect and utilize critical CCE features without interruption.
Product Overview
Product Overview
This is a platform software subscription license for the Cisco Unified Agent Connector. It unlocks the necessary capabilities for agent desktop integration with Cisco Contact Center Enterprise (CCE) environments, specifically catering to deployments requiring a minimum of 1000 agent seats.
This license is intended for businesses utilizing Cisco's contact center solutions. It ensures that IT professionals and business owners can maintain compliant and fully functional agent operations within their existing CCE infrastructure, supporting customer service delivery.
- Agent Desktop Integration: Enables the connection of agent desktop applications to the Cisco CCE platform.
- Feature Unlock: Provides access to specific functionalities required for agent interaction management.
- User Capacity: Licensed for a minimum of 1000 concurrent agent users.
- Subscription Model: Offered as a recurring subscription for predictable budgeting.
- Compliance and Support: Facilitates adherence to Cisco licensing requirements and ensures access to necessary software updates.
This Cisco Unified Agent Connector subscription is the right choice for mid-market and enterprise teams needing to maintain full agent functionality within their Cisco Contact Center Enterprise deployment.
What This Enables
Enable Agent Desktop Functionality
Enable teams to integrate agent desktop applications with Cisco Contact Center Enterprise. This ensures agents have the necessary tools to manage customer interactions effectively and efficiently.
cloud-hosted contact center, on-premises contact center, hybrid contact center deployments, unified communications integration
Maintain Licensing Compliance
Streamline software licensing management for Cisco Contact Center Enterprise components. This subscription ensures compliance with Cisco's licensing terms, avoiding potential audit issues or service interruptions.
large user base deployments, multi-site contact centers, regulated industry environments, IT asset management
Support Agent Productivity
Automate the provisioning and management of agent access to critical contact center features. This allows IT teams to focus on strategic initiatives rather than routine license administration.
high-volume contact centers, seasonal workforce scaling, agent onboarding processes, performance monitoring
Key Features
Cisco Unified Agent Connector Software
Provides the core functionality required for agent desktop integration with Cisco Contact Center Enterprise.
Subscription Licensing Model
Offers predictable operational expenses and ensures access to the latest software versions and support.
Minimum 1000 User Capacity
Scales to support significant agent populations within mid-market and enterprise contact center environments.
Platform Compatibility
Designed to integrate seamlessly with existing Cisco Contact Center Enterprise infrastructure.
Entitlement for CCE
Grants the necessary rights to use the software component, ensuring compliance and operational readiness.
Industry Applications
Finance & Insurance
Financial institutions require robust and compliant contact center solutions to handle sensitive customer data and adhere to strict regulatory requirements for communication recording and security.
Healthcare & Life Sciences
Healthcare providers rely on secure and reliable communication channels for patient interactions, often needing to comply with HIPAA regulations regarding data privacy and call handling.
Retail & Hospitality
These sectors depend on efficient customer service to manage inquiries, bookings, and support, requiring scalable contact center solutions that can handle fluctuating call volumes.
Government & Public Sector
Government agencies often need to provide citizen services through contact centers, requiring solutions that are secure, reliable, and capable of handling large public interactions while meeting specific operational mandates.
Frequently Asked Questions
What is the Cisco Unified Agent Connector?
The Cisco Unified Agent Connector is a software component that enables agent desktop applications to interface with Cisco Contact Center Enterprise (CCE). This license provides the entitlement for its use.
What does the 'minimum 1K CCE users' mean?
This indicates the license is for a minimum of 1000 agent users within your Cisco Contact Center Enterprise deployment. It is a base entitlement that can be scaled if needed.
Is this a perpetual or subscription license?
This product is a subscription-based license, meaning it is billed on a recurring basis, typically annually or monthly, providing ongoing access to the software and support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.