Cisco Unified Communications Manager CRM Connector Subscription
The Cisco Consilium UniAgent CRM Connector for CUCM subscription unlocks advanced integration capabilities, enabling unified customer communication management for your business.
- Feature Access: Unlock CRM integration for Cisco Unified Communications Manager (CUCM) to enhance customer interaction tracking.
- Operational Efficiency: Streamline call logging, contact management, and customer data synchronization between your phone system and CRM.
- Enhanced Productivity: Empower sales and support teams with immediate access to customer information directly from their communication tools.
- Subscription Value: Benefit from ongoing access to the latest features and support for your integrated communication and CRM platform.
Product Overview
Product Overview
This is a platform software subscription for the Consilium UniAgent CRM Connector, designed to integrate Cisco Unified Communications Manager (CUCM) with your Customer Relationship Management (CRM) system. It provides essential licensing for enabling advanced communication features and data synchronization.
IT Managers and IT Professionals in SMB and mid-market companies utilize this connector to bridge the gap between their telephony infrastructure and their CRM software. It fits within their existing IT environment, enhancing the functionality of their CUCM deployment and providing valuable insights for customer-facing teams.
- CRM Integration: Connects Cisco CUCM with popular CRM platforms.
- Call Data Logging: Automatically logs call details, duration, and participants within the CRM.
- Contact Synchronization: Syncs contact information between CUCM and your CRM.
- Click-to-Dial: Enables dialing directly from CRM contact records.
- Subscription Licensing: Provides access to the software and ongoing updates on a recurring basis.
This subscription provides essential CRM integration for your Cisco phone system, empowering your business with better customer data and streamlined communication workflows.
What This Enables
Enable CRM Integration for Communication Data
Enable teams to automatically log call details, duration, and participant information directly into their CRM system. Streamline contact management by synchronizing customer data between your phone system and CRM for a unified view.
businesses with existing Cisco CUCM, companies using CRM for sales tracking, organizations needing call logging compliance, teams focused on customer data accuracy
Improve Sales and Support Efficiency
Streamline workflows by allowing sales and support staff to initiate calls directly from CRM contact records using a click-to-dial feature. Automate the capture of customer interaction history, providing a complete view of customer engagement.
customer-facing teams, businesses with high call volumes, organizations seeking to reduce manual data entry, companies focused on improving customer service metrics
Enhance Customer Data Accuracy and Accessibility
Automate the synchronization of contact information between your Cisco Unified Communications Manager and your CRM platform. Ensure that all customer communication records are accurately captured and readily available for analysis and follow-up.
businesses with distributed sales teams, organizations managing customer relationships, companies requiring consistent data across platforms, IT departments supporting business operations
Key Features
Direct CRM Integration
Connects Cisco CUCM to your CRM, eliminating data silos and manual entry.
Automated Call Logging
Captures call details, duration, and participants directly into CRM records for complete history.
Contact Synchronization
Keeps contact information consistent between your phone system and CRM.
Click-to-Dial Functionality
Enables users to initiate calls directly from CRM contact entries, saving time.
Subscription Licensing Model
Provides ongoing access to software updates and support on a predictable billing cycle.
Industry Applications
Finance & Insurance
Financial services firms require robust call logging and customer data management for compliance and client relationship tracking, making CRM integration with their communication systems essential.
Healthcare & Life Sciences
Healthcare providers need secure and accurate patient communication records, and integrating CUCM with CRM systems helps manage patient interactions and maintain compliance with privacy regulations.
Legal & Professional Services
Law firms and professional services organizations rely on detailed client interaction logs for case management and billing, benefiting from automated call data capture within their CRM.
Retail & Hospitality
Customer-facing roles in retail and hospitality can enhance service by quickly accessing customer history and logging interactions, improving the guest or shopper experience through integrated communication and CRM.
Frequently Asked Questions
What is the Cisco Consilium UniAgent CRM Connector?
It is a software solution that integrates Cisco Unified Communications Manager (CUCM) with your Customer Relationship Management (CRM) system. This integration allows for features like automatic call logging and contact synchronization.
What are the benefits of using this connector?
The primary benefits include improved sales and support efficiency through automated data capture, enhanced customer data accuracy, and streamlined workflows by enabling click-to-dial from CRM records.
What is the licensing model for this product?
This product is offered as a subscription license. This means you pay a recurring fee for access to the software, updates, and support, ensuring your integration remains current.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.