Cisco Unified Communications Manager LCM Subscription for CCX CCE
This Cisco subscription provides essential licensing for your Unified Communications Manager, ensuring continued operation and access to critical features for your contact center environment.
- License Entitlement: Grants access to Cisco Unified Communications Manager features for CCX CCE, enabling advanced call processing and management.
- Subscription Billing: Operates on a recurring subscription model, providing predictable costs and continuous access to software updates and support.
- Capacity Management: Specifically licensed for a minimum of 1,000 outbound agents, allowing for scalable contact center operations.
- Platform Compliance: Ensures your Cisco contact center infrastructure remains compliant with licensing requirements, avoiding operational disruptions.
Product Overview
Product Overview
This Cisco subscription provides the necessary platform licensing for Unified Communications Manager (UCM) within the Cisco Contact Center Express (CCX) and Cisco Unified Contact Center Enterprise (CCE) environments. It is designed to enable specific outbound agent capabilities and ensure compliance with Cisco's software licensing terms.
This license is utilized by IT Managers and IT Professionals within SMB and mid-market organizations who manage their own on-premises or hybrid contact center infrastructure. It integrates directly with their existing Cisco UCM deployment to unlock essential functionalities for outbound calling campaigns and agent management.
- Feature Unlock: Enables specific outbound agent functionalities within Cisco CCX and CCE platforms.
- Subscription Model: Provides a predictable, recurring cost for software access and updates.
- Agent Capacity: Licensed for a minimum of 1,000 outbound agents, supporting larger contact center deployments.
- Compliance Assurance: Guarantees adherence to Cisco's software licensing policies, mitigating risk.
- Operational Continuity: Ensures the continued operation of critical contact center features for outbound communications.
This Cisco subscription is the right choice for SMB and mid-market teams needing to maintain compliant and functional outbound agent capabilities within their Cisco contact center.
What This Enables
Enable Outbound Campaign Functionality
Enable teams to initiate and manage large-scale outbound calling campaigns for sales, marketing, or customer outreach. Streamline agent workflows by providing the necessary software features for proactive communication.
on-premises contact center, hybrid cloud deployment, unified communications infrastructure, agent-based operations
Ensure Licensing Compliance
Automate the process of maintaining accurate software licensing for critical contact center components. Protect against potential service disruptions or audit issues by adhering to Cisco's entitlement requirements.
managed IT services environment, IT asset management, regulatory compliance focus, business continuity planning
Support Agent Scalability
Support the scaling of outbound agent operations by ensuring sufficient licensing capacity is in place. Streamline the addition of new agents or campaign initiatives without immediate licensing hurdles.
growing SMB operations, mid-market expansion, seasonal workforce management, contact center optimization
Key Features
Cisco Unified Communications Manager LCM
Provides the foundational licensing required for advanced contact center features within Cisco's ecosystem.
Subscription-based model
Offers predictable operational expenses and continuous access to software updates and support.
Minimum 1,000 outbound agents
Supports significant outbound calling operations and agent scalability for mid-sized to larger deployments.
CCX CCE compatibility
Ensures seamless integration with existing Cisco contact center platforms, minimizing deployment friction.
Compliance assurance
Mitigates risk of non-compliance with Cisco licensing, preventing potential service interruptions or penalties.
Industry Applications
Finance & Insurance
Financial services firms often use outbound campaigns for customer service, collections, and sales, requiring licensed software to manage these operations compliantly and at scale.
Retail & Hospitality
Retailers and hospitality groups utilize outbound communications for promotions, reservations, and customer feedback, necessitating licensed platforms for efficient agent operations.
Healthcare & Life Sciences
Healthcare providers may use outbound dialing for appointment reminders or patient outreach, requiring licensed solutions that adhere to strict privacy and operational standards.
Legal & Professional Services
Law firms and professional service organizations can employ outbound calls for client communication, case updates, or service offerings, benefiting from licensed software for structured outreach.
Frequently Asked Questions
What is Cisco CONSILIUM UNICAMPAIGN LCM?
This is a Cisco subscription license that provides the necessary entitlements for outbound agent functionalities within Cisco's Contact Center Express (CCX) and Unified Contact Center Enterprise (CCE) platforms. It ensures compliance and enables specific calling features.
What does 'MIN 1K OUTBOUND AGENTS' mean?
This indicates that the license is valid for a minimum of 1,000 outbound agents. It is designed to support contact center environments with a significant number of agents making outbound calls.
Is this a perpetual or subscription license?
This is a subscription-based license, meaning it operates on a recurring billing model for continuous access to the licensed features and potential software updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.