Cisco Unified Contact Center Express Standard Concurrent Agent License
This Cisco Unified Contact Center Express Standard Concurrent Agent license provides essential functionality for managing your business contact center operations, ensuring compliance and feature access for up to 50 agents.
- Access to: Core contact center features for standard agent interactions and management.
- Coverage for: Essential licensing for on-premises Cisco UCCX Standard deployments.
- Protection against: Licensing non-compliance and potential service disruptions.
- Entitlement to: Continued access to Cisco's proven contact center platform capabilities.
Product Overview
Product Overview
This is a platform software license subscription for Cisco Unified Contact Center Express (UCCX) Standard edition, specifically for on-premises deployments. It grants the right to operate a defined number of concurrent agent licenses, enabling essential contact center functionalities for your business.
Designed for IT Managers and Business Owners in SMB and mid-market companies, this license is crucial for organizations utilizing Cisco UCCX on-premises. It ensures your contact center infrastructure remains compliant and fully functional for your internal customer service or support teams.
- On-Premises Deployment: Specifically licensed for Cisco UCCX installations within your own data center or server room.
- Standard Edition Features: Unlocks the core capabilities of the UCCX Standard software for agent and supervisor use.
- Concurrent Agent Licensing: Allows a specified number of agents to be logged in and active simultaneously.
- Subscription Billing: Provides predictable operational expenses with a recurring subscription model.
- Compliance and Support: Ensures your deployment adheres to Cisco's licensing terms and facilitates ongoing support.
This Cisco UCCX Standard Concurrent Agent license is the right choice for SMB and mid-market teams needing reliable on-premises contact center capabilities without enterprise-level complexity.
What This Enables
Enable Agent Access to Core Contact Center Features
Enable teams to manage inbound and outbound customer interactions using the standard features of Cisco UCCX. Streamline agent workflows with essential call handling, routing, and reporting capabilities.
on-premises deployments, internal IT management, business process automation, customer support operations
Ensure Licensing Compliance for On-Premises UCCX
Automate the process of maintaining accurate licensing for your on-premises Cisco Unified Contact Center Express environment. Protect against potential service interruptions and audit findings by adhering to vendor requirements.
existing infrastructure, IT asset management, operational continuity, regulatory adherence
Support Standard Agent Capacity Needs
Scale your contact center agent capacity with concurrent licensing that matches your operational requirements. Provide the necessary software entitlements for your support or sales teams to function effectively.
business growth, seasonal demand, team expansion, resource allocation
Key Features
Cisco Unified Contact Center Express Standard Edition
Access core contact center functionalities essential for standard agent operations and management.
On-Premises Deployment Licensing
Ensure compliance and operational continuity for your self-hosted Cisco UCCX infrastructure.
Concurrent Agent Model
Flexibly license the number of agents actively using the system simultaneously, optimizing cost and resource allocation.
Subscription Billing
Benefit from predictable operational expenses and continuous access to software updates and support.
Platform Software License
Secure the necessary entitlement to operate the Cisco UCCX software platform for your business needs.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers rely on robust contact centers for customer service, claims processing, and sales, often requiring secure, on-premises solutions for data privacy and compliance.
Healthcare & Life Sciences
Healthcare organizations use contact centers for patient scheduling, inquiries, and support, necessitating reliable systems that meet stringent data protection regulations like HIPAA.
Legal & Professional Services
Law firms and professional service providers require secure and efficient communication channels to manage client interactions, consultations, and case management.
Manufacturing & Industrial
Manufacturers often operate internal support desks or customer service lines for product inquiries, technical assistance, and order management, benefiting from on-premises control.
Frequently Asked Questions
What is a concurrent agent license?
A concurrent agent license allows a specified number of agents to be logged in and actively using the contact center system at the same time. It is not tied to a specific individual agent.
Is this license for cloud or on-premises deployments?
This specific license is for on-premises Cisco Unified Contact Center Express (UCCX) Standard edition deployments. It is not applicable to cloud-based contact center solutions.
What happens if I exceed my concurrent agent count?
Exceeding your licensed concurrent agent count can lead to system instability, performance degradation, or licensing violations. It is important to accurately forecast your peak agent usage.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.