Cisco Uniphore U-Analyze Conversations+Quality Add-On
Unlock advanced conversation analytics and quality management for your contact center with the Cisco Uniphore U-Analyze Conversations+Quality Add-On subscription.
- License Term: Subscription-based access to advanced analytics features.
- Billing Model: Recurring subscription ensures continuous access to software updates and support.
- Platform Applicability: Enhances Cisco contact center solutions for deeper insights.
- Key Value: Enables compliance monitoring and improves customer interaction quality.
Product Overview
Product Overview
The Cisco Uniphore U-Analyze Conversations+Quality Add-On is a software license that extends the capabilities of your Cisco contact center platform. It provides advanced analytics for call conversations and quality management, enabling deeper insights into customer interactions and agent performance.
This subscription is designed for IT Managers and IT Professionals within SMB and mid-market organizations who are responsible for managing their contact center operations. It integrates with existing Cisco infrastructure, offering a way to enhance customer experience and operational efficiency without requiring a complete system overhaul.
- Advanced Conversation Analytics: Gain detailed insights from customer and agent interactions.
- Quality Management Tools: Monitor and score agent performance against defined metrics.
- Subscription Licensing: Ensures access to the latest features and ongoing support.
- Compliance Support: Aids in meeting regulatory requirements through interaction analysis.
- Performance Improvement: Identify coaching opportunities to enhance agent effectiveness.
This Cisco add-on license is ideal for SMB and mid-market teams seeking to elevate their contact center's analytical capabilities and quality assurance.
What This Enables
Enable Deeper Customer Interaction Insights
Enable teams to analyze call recordings for sentiment, keywords, and customer intent. Streamline the process of identifying trends and areas for service improvement based on actual customer conversations.
cloud-hosted contact center, on-premises telephony, unified communications integration, hybrid cloud deployments
Automate Agent Performance Evaluation
Automate the scoring and evaluation of agent interactions against predefined quality metrics. Streamline the quality assurance process, ensuring consistent service delivery and compliance.
omnichannel contact center, CRM integrated platforms, agent desktop applications, workforce optimization suites
Enhance Compliance Monitoring
Enable proactive monitoring of agent adherence to regulatory requirements and internal policies during customer interactions. Protect your business by identifying and rectifying compliance gaps through detailed call analysis.
regulated industry contact centers, PCI DSS compliant environments, HIPAA compliant operations, customer data privacy focus
Key Features
Speech Analytics
Gain insights into customer sentiment, intent, and key topics discussed during calls.
Interaction Playback and Scoring
Review and score agent interactions to ensure quality and compliance standards are met.
Quality Management Dashboards
Visualize agent performance and identify trends for targeted coaching and improvement.
Subscription Licensing
Ensure continuous access to the latest features, updates, and ongoing support for predictable budgeting.
Integration with Cisco Platforms
Seamlessly enhance your existing Cisco contact center environment with advanced analytics capabilities.
Industry Applications
Finance & Insurance
Crucial for monitoring compliance with financial regulations, analyzing customer service interactions for fraud detection, and ensuring consistent quality in sensitive client communications.
Healthcare & Life Sciences
Essential for ensuring HIPAA compliance in patient communications, analyzing patient feedback for service improvements, and monitoring the quality of care-related interactions.
Retail & Hospitality
Valuable for understanding customer satisfaction, identifying service bottlenecks, and ensuring brand consistency in customer interactions across various touchpoints.
Legal & Professional Services
Important for maintaining client confidentiality, ensuring adherence to professional conduct standards, and analyzing client communications for service quality and risk management.
Frequently Asked Questions
What is the Cisco Uniphore U-Analyze Conversations+Quality Add-On?
It is a software license subscription that adds advanced conversation analytics and quality management features to your Cisco contact center solution. It helps you understand customer interactions better and improve agent performance.
What kind of insights can I get from this add-on?
You can gain insights into customer sentiment, identify key topics, analyze agent performance against quality metrics, and monitor compliance. This data helps in making informed decisions for service improvement.
Is this a one-time purchase or a subscription?
This is a subscription-based license. This model ensures you always have access to the latest software updates and ongoing support, providing continuous value.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.