Cisco Uniphore U-Assist In-Call Bolt
Cisco Uniphore U-Assist In-Call Bolt provides real-time agent assistance during customer calls, improving efficiency and customer satisfaction.
- Real-time Assistance: Access AI-powered suggestions and guidance for agents during live calls.
- Improved Agent Performance: Reduce average handle time and increase first-call resolution rates.
- Enhanced Customer Experience: Deliver consistent, high-quality support with immediate agent support.
- Operational Efficiency: Streamline workflows and reduce training overhead for contact center staff.
Product Overview
Product Overview
Cisco Uniphore U-Assist In-Call Bolt is a platform licensing subscription that unlocks advanced AI capabilities for real-time agent assistance within your contact center environment. This subscription provides immediate access to intelligent guidance, sentiment analysis, and automated responses, directly enhancing agent performance and customer interaction quality.
This solution is designed for IT Managers and IT Professionals in SMB and mid-market companies who are responsible for optimizing their customer service operations. It integrates with existing Cisco contact center platforms, providing a crucial layer of AI-driven support to empower agents and improve overall service delivery without requiring extensive infrastructure overhauls.
- AI-Powered Agent Guidance: Delivers real-time prompts and information to agents during calls.
- Sentiment Analysis: Provides insights into customer emotions to help agents adapt their approach.
- Automated Response Suggestions: Offers quick, relevant answers to common customer queries.
- Performance Analytics: Tracks agent performance and identifies areas for coaching and improvement.
- Subscription-Based Licensing: Offers flexible, scalable access to advanced AI features.
Empower your contact center agents with intelligent, real-time support to elevate customer interactions and operational efficiency.
What This Enables
Enable real-time agent coaching
Enable teams to provide agents with immediate, AI-driven suggestions and best practices during live customer interactions. This ensures consistent service quality and adherence to company protocols.
cloud-based contact center, hybrid contact center, agent desktop integration, customer service operations
Streamline call handling
Streamline the process of resolving customer inquiries by providing agents with quick access to relevant information and automated response options. This reduces average handle time and increases agent productivity.
high-volume contact centers, customer support teams, service desk operations, inbound call management
Automate agent support tasks
Automate repetitive agent support tasks, such as information retrieval and data entry, by leveraging AI insights. This allows agents to focus more on complex customer needs and relationship building.
omnichannel support, customer engagement platforms, agent productivity tools, digital transformation initiatives
Key Features
Real-time Agent Assist
Provides agents with instant, AI-driven guidance and information during customer calls, improving accuracy and efficiency.
Sentiment Analysis
Helps agents understand customer emotions in real-time, enabling more empathetic and effective responses.
Automated Response Suggestions
Offers agents quick, relevant answers to common questions, reducing handle time and improving first-call resolution.
Compliance Monitoring
Assists in ensuring agents adhere to regulatory requirements and company policies during interactions.
Performance Analytics
Provides insights into agent performance and customer interaction quality for targeted coaching and improvement.
Industry Applications
Finance & Insurance
Essential for maintaining compliance with strict financial regulations and providing consistent, high-quality customer service during sensitive interactions.
Healthcare & Life Sciences
Supports patient communication by ensuring agents provide accurate information and empathetic support, crucial for patient care and privacy compliance like HIPAA.
Retail & Hospitality
Enhances customer experience by enabling agents to quickly resolve inquiries and offer personalized service, driving customer loyalty and sales.
Government & Public Sector
Improves the efficiency and accuracy of public service interactions, ensuring citizens receive timely and correct information while adhering to service level agreements.
Frequently Asked Questions
What is Cisco Uniphore U-Assist In-Call Bolt?
It is a software licensing subscription that provides real-time AI assistance to contact center agents during customer calls. It offers intelligent guidance, sentiment analysis, and response suggestions to improve agent performance and customer experience.
What type of license is this?
This is a platform software license with a subscription billing model. It grants access to the U-Assist In-Call Bolt capabilities for a defined term.
What are the benefits for my business?
Businesses benefit from improved agent efficiency, reduced call handling times, enhanced customer satisfaction, and more consistent service delivery. It helps empower agents with AI-driven tools.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.