Cisco Uniphore U-Trust Agent Add-On License
The Cisco Uniphore U-Trust Agent Add-On license provides essential security and compliance capabilities for your communication platform, ensuring data integrity and regulatory adherence.
- Enhanced Security: Access advanced features to protect sensitive communication data.
- Compliance Assurance: Meet regulatory requirements with robust agent capabilities.
- Operational Continuity: Ensure uninterrupted service and data integrity for critical business functions.
- Feature Enablement: Unlock advanced functionalities for secure agent interactions.
Product Overview
Product Overview
This is a platform software license for the Cisco Uniphore U-Trust Agent, a subscription-based add-on that enhances the security and compliance posture of your communication environment. It unlocks advanced agent functionalities designed to protect sensitive data and ensure adherence to industry regulations.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this license to secure their communication infrastructure. It integrates with existing Cisco Uniphore platforms, providing a critical layer of security and control for business-critical operations.
- Secure Agent Operations: Enables secure data handling and transmission by communication agents.
- Compliance Support: Helps meet stringent data privacy and security regulations.
- Data Integrity: Ensures the accuracy and trustworthiness of agent-recorded interactions.
- Platform Extension: Adds specialized security and compliance features to the core platform.
- Subscription Licensing: Provides flexible, ongoing access to essential security capabilities.
This Cisco license is the right choice for SMB and mid-market teams needing to bolster communication security and meet compliance mandates without enterprise-level complexity.
What This Enables
Enable Secure Agent Data Handling
Enable teams to securely capture, process, and store sensitive customer data during interactions. Streamline compliance by ensuring all agent activities meet data privacy standards.
cloud-based communications, remote agent workforce, customer service operations, regulated data environments
Automate Compliance Monitoring
Automate the monitoring and reporting of agent interactions to ensure adherence to industry regulations like GDPR or CCPA. Streamline audit processes with verifiable security controls.
customer support platforms, contact center deployments, data governance policies, business process automation
Protect Against Data Exposure
Protect against accidental or malicious exposure of sensitive customer information handled by agents. Enhance security by implementing robust controls at the agent interaction level.
client-facing operations, sensitive data handling, risk mitigation strategies, secure communication channels
Key Features
U-Trust Agent Functionality
Unlocks advanced security and compliance features specifically designed for agent-handled communications, ensuring data integrity.
Subscription-Based Licensing
Provides flexible, ongoing access to critical security capabilities, allowing for predictable budgeting and continuous protection.
Data Privacy Controls
Helps organizations meet stringent data privacy regulations by securing sensitive information during agent interactions.
Regulatory Compliance Support
Assists businesses in adhering to industry-specific compliance mandates and audit requirements.
Platform Integration
Seamlessly integrates with existing Cisco Uniphore environments to extend security and compliance capabilities.
Industry Applications
Finance & Insurance
This sector requires strict adherence to data privacy regulations like GDPR and CCPA, making enhanced agent security for sensitive financial and personal data critical for compliance and trust.
Healthcare & Life Sciences
Protecting patient health information (PHI) under regulations like HIPAA is paramount, necessitating secure communication channels and agent interactions to prevent data breaches.
Legal & Professional Services
Handling confidential client information demands robust security measures to maintain attorney-client privilege and comply with professional conduct rules regarding data confidentiality.
Retail & Hospitality
Customer data, including payment information and personal details, must be protected during service interactions to comply with PCI DSS and maintain customer trust.
Frequently Asked Questions
What is the Cisco Uniphore U-Trust Agent Add-On?
It is a subscription-based software license that enhances the Cisco Uniphore platform with advanced security and compliance features for agent interactions. It helps protect sensitive data and meet regulatory requirements.
Who is this license intended for?
This license is for SMB and mid-market businesses that use Cisco Uniphore for their communication needs and require enhanced security and compliance for their agents' activities.
How does this license ensure compliance?
The U-Trust Agent Add-On provides specific functionalities designed to secure data handling and interactions, assisting businesses in meeting various data privacy and industry regulations.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.