Cisco WCCE Acqueon LCM 2-Way SMS Add-On Concurrent Agent Overage
This Cisco subscription license provides overage capacity for concurrent agents using the Acqueon LCM 2-way SMS add-on, ensuring continued operation and compliance for your communication platform.
- Overage Capacity: Gain entitlement to use additional concurrent agents beyond your base license limits.
- SMS Functionality: Extends Acqueon LCM with 2-way SMS capabilities for enhanced business communication.
- Subscription Billing: Predictable monthly or annual billing for ongoing access to essential features.
- Platform Compliance: Ensures your Cisco contact center platform remains compliant with licensing requirements.
Product Overview
Product Overview
This Cisco WCCE Acqueon LCM 2-Way SMS Add-On Concurrent Agent Overage license is a subscription-based software license that grants permission to exceed standard concurrent agent limits for the Acqueon LCM platform, specifically enabling 2-way SMS functionalities within your Cisco contact center environment.
Designed for businesses that experience fluctuating or growing demand for agent-driven SMS communications, this license is ideal for IT Managers and IT Professionals overseeing Cisco contact center deployments. It integrates directly into existing Cisco WCCE platforms, ensuring seamless operation and compliance as your communication needs evolve.
- Expanded Agent Capacity: Secure the ability to add more concurrent agents as your business scales or experiences peak demand.
- 2-Way SMS Enablement: Unlock full 2-way SMS messaging capabilities through the Acqueon LCM integration.
- Subscription Model: Benefit from a flexible, recurring subscription that aligns costs with usage and ensures continuous access.
- Platform Integration: Seamlessly integrates with your existing Cisco WCCE environment for unified management.
- Licensing Compliance: Maintain adherence to Cisco's licensing terms and avoid service interruptions due to overages.
This overage license is the right choice for SMB and mid-market teams needing to scale their Cisco contact center's SMS capabilities without immediate platform upgrades.
What This Enables
Enable Expanded SMS Agent Capacity
Enable teams to handle increased volumes of customer SMS inquiries by providing overage capacity for concurrent agents. This ensures that all customer messages are received and responded to promptly, improving customer satisfaction.
cloud-hosted contact center, hybrid contact center, on-premises contact center, unified communications platform
Maintain Licensing Compliance
Streamline compliance by securing the necessary licenses for peak agent usage on your Cisco WCCE platform. This prevents potential audit issues and service interruptions caused by exceeding agent entitlements.
regulated business operations, IT asset management, software license compliance, operational continuity
Support Seasonal or Event-Driven Demand
Automate the scaling of your SMS communication channels to meet fluctuating business needs, such as during holiday seasons or marketing campaigns. This ensures your team can effectively manage communication spikes without performance degradation.
campaign-driven communications, seasonal business operations, event-based customer engagement, dynamic workforce management
Key Features
Concurrent Agent Overage
Allows your business to exceed standard agent limits for SMS, ensuring no customer interaction is missed during peak times.
2-Way SMS Add-On
Enables full bidirectional SMS messaging capabilities, enhancing customer engagement and service efficiency.
Subscription Licensing
Provides a predictable, recurring cost model that aligns with your operational needs and budget.
Cisco WCCE Integration
Seamlessly integrates with your existing Cisco contact center environment for unified management and operation.
Platform Compliance
Ensures your deployment remains compliant with Cisco's licensing policies, avoiding potential service disruptions or penalties.
Industry Applications
Finance & Insurance
Financial institutions require secure and compliant communication channels for customer service and notifications, making scalable SMS capacity essential for handling high volumes of inquiries and alerts.
Retail & Hospitality
Retailers and hospitality groups often experience significant fluctuations in customer contact volume, requiring flexible solutions like overage licenses to manage peak season demand and promotional communications via SMS.
Healthcare & Life Sciences
Healthcare providers need reliable and compliant methods for patient communication, appointment reminders, and urgent notifications, where scalable SMS capacity is critical for patient engagement and operational efficiency.
Manufacturing & Industrial
Manufacturers may use SMS for supply chain updates, field service dispatch, or urgent operational alerts, necessitating the ability to scale agent capacity to manage critical communications effectively.
Frequently Asked Questions
What is an overage license?
An overage license grants permission to use more resources, such as concurrent agents, than your base license allows. This is typically a subscription-based add-on to cover temporary or permanent increases in usage.
How does this license apply to my Cisco WCCE platform?
This license is an add-on for the Acqueon LCM 2-way SMS functionality within your Cisco WCCE environment. It specifically addresses exceeding the concurrent agent count for that feature.
Is this a perpetual or subscription license?
This is a subscription-based license, meaning you pay a recurring fee for continued access to the overage capacity and SMS functionality.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.