Cisco Webex Calling Enhanced Survivability for Named Users
Cisco Enhanced Survivability for Webex Calling provides essential business continuity for named users, ensuring uninterrupted communication services during network outages.
- Continuous Operation: Access to essential calling features even when the primary connection to the cloud is lost.
- Named User Protection: Guarantees that licensed users can still make and receive calls during an outage.
- Business Continuity: Minimizes disruption to critical business operations and customer interactions.
- Simplified Management: Integrates directly into your existing Webex Calling environment for straightforward administration.
Product Overview
Product Overview
This Cisco platform software license enables Enhanced Survivability for Webex Calling, providing a critical fallback mechanism for named users. It ensures that essential calling functions remain available even if the connection to the Cisco cloud is interrupted, preventing a complete loss of communication services.
Designed for businesses that rely on Webex Calling for daily operations, this subscription license is ideal for IT Managers and IT Professionals managing communication infrastructure. It integrates seamlessly into existing Cisco environments, offering a vital layer of resilience without requiring extensive additional hardware or complex configurations.
- Offline Calling Capability: Allows named users to continue making and receiving calls during network disruptions.
- Essential Feature Access: Provides access to core calling functionalities, maintaining basic communication.
- Subscription-Based: Offers predictable costs and continuous access to the latest survivability features.
- Named User Licensing: Ensures that specific, licensed users are covered by the survivability feature.
- Cloud-Integrated Resilience: Works in conjunction with Webex Calling to provide a robust failover solution.
This Cisco subscription is the right choice for SMB and mid-market teams needing to guarantee communication uptime during network incidents.
What This Enables
Maintain Calling During Network Outages
Enable teams to continue making and receiving essential calls even when the primary internet connection or cloud service is unavailable. This ensures critical business operations are not halted by connectivity issues.
cloud-based telephony, hybrid work environments, business continuity planning, remote workforce enablement
Guarantee User Communication Access
Provide named users with guaranteed access to core calling functions during unexpected network disruptions. This protects productivity and ensures employees can stay connected to clients and colleagues.
customer-facing roles, distributed teams, essential service operations, mission-critical communication
Streamline Business Continuity
Automate a critical component of your business continuity strategy by ensuring Webex Calling remains functional during outages. This reduces manual intervention and speeds up recovery.
IT infrastructure management, risk mitigation, operational resilience, proactive system design
Key Features
Enhanced Survivability Mode
Allows named users to make and receive calls using local dial-out and emergency calling capabilities when cloud connectivity is lost.
Named User Licensing
Ensures that specific, licensed users are covered by the survivability feature, providing targeted protection.
Subscription Billing
Offers predictable operational expenses and continuous access to the latest survivability updates and features.
Webex Calling Integration
Works seamlessly with your existing Webex Calling deployment, simplifying management and configuration.
Automatic Failover
Initiates survivability mode automatically when a loss of connection to the Webex Calling cloud is detected.
Industry Applications
Finance & Insurance
Financial institutions require continuous communication to manage transactions, client services, and regulatory reporting, making call survivability critical for operational integrity.
Healthcare & Life Sciences
Healthcare providers must maintain constant communication for patient care coordination, emergency services, and critical consultations, where any downtime can have severe consequences.
Legal & Professional Services
Law firms and professional service organizations depend on uninterrupted client calls and consultations to meet deadlines and maintain client relationships, where communication failures can impact case outcomes.
Manufacturing & Industrial
Manufacturers need reliable communication for coordinating production, managing supply chains, and responding to operational issues, where downtime can halt critical processes.
Frequently Asked Questions
What happens to my Webex Calling service during an outage with this license?
With Enhanced Survivability, named users can continue to make and receive calls using local dial-out and emergency calling features even if the connection to the Webex Calling cloud is interrupted.
Does this require additional hardware?
This is a software license that activates a feature within the Webex Calling platform. For basic survivability, no additional hardware is typically required, though specific configurations may vary.
How is this licensed?
This is a subscription-based license that applies to individual named users who require survivability during network outages.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.