Cisco Webex Contact Center PSTN Audio Toll Free
This Cisco Webex Contact Center license provides toll-free PSTN audio connectivity, enabling seamless inbound customer interactions for your business.
- Toll-Free Access: Enables customers to reach your contact center without incurring charges, improving accessibility.
- PSTN Integration: Connects your cloud-based contact center to the public switched telephone network for broad reach.
- Subscription Billing: Provides predictable operational expenses with a flexible, recurring subscription model.
- Enhanced Customer Reach: Facilitates inbound customer engagement by removing cost barriers for callers.
Product Overview
Product Overview
This Cisco Webex Contact Center license unlocks toll-free Public Switched Telephone Network (PSTN) audio capabilities. It allows your customers to connect to your contact center without incurring long-distance charges, ensuring broader accessibility and a better customer experience.
Designed for businesses of all sizes that utilize IT for their own operations, this licensing is ideal for IT Managers and Business Owners seeking to enhance their customer communication infrastructure. It integrates directly with your existing Cisco Webex Contact Center platform, providing a critical link for inbound customer service.
- Toll-Free PSTN Audio: Grants access to toll-free inbound calling capabilities via the traditional phone network.
- Subscription Licensing: Operates on a recurring subscription basis, offering predictable costs and continuous access.
- Platform Integration: Seamlessly integrates with the Cisco Webex Contact Center platform.
- Customer Accessibility: Removes financial barriers for customers initiating contact, encouraging engagement.
- Operational Continuity: Ensures reliable inbound call handling as part of your contact center solution.
This Cisco license is the right choice for SMB and mid-market teams needing to ensure accessible and reliable inbound customer contact.
What This Enables
Enable Toll-Free Inbound Customer Calls
Enable teams to offer toll-free inbound calling to their customer base, removing cost barriers for customer engagement. Streamline customer service operations by ensuring all customers can easily connect for support or inquiries.
cloud-based contact center, customer support operations, inbound sales, unified communications platform
Expand Customer Reach and Accessibility
Streamline customer accessibility by providing a direct, no-cost-to-caller connection to your contact center. Automate the process of offering a universally accessible communication channel for all customer segments.
customer service delivery, remote workforce support, multi-channel communication strategy, business continuity planning
Integrate PSTN for Broad Connectivity
Enable teams to integrate traditional Public Switched Telephone Network (PSTN) audio into their cloud contact center solution. Automate the connection to a global calling infrastructure, ensuring broad reach for inbound interactions.
hybrid communication environments, legacy system integration, global customer support, voice channel expansion
Key Features
Toll-Free PSTN Audio
Allows customers to call your contact center without incurring any charges, increasing accessibility and call volume.
Subscription Licensing
Provides a predictable, recurring cost model for continuous access to the feature, simplifying IT budgeting.
Cisco Webex Contact Center Integration
Seamlessly adds toll-free capabilities to your existing Cisco contact center platform without complex integration projects.
Enhanced Customer Experience
Improves customer satisfaction by making it easier and more affordable for them to connect with your business.
Platform Software License
Grants the entitlement to use the software feature, ensuring compliance and full functionality.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers require highly accessible customer service channels to handle inquiries, claims, and support, making toll-free numbers essential for customer trust and engagement.
Healthcare & Life Sciences
Healthcare providers and life science organizations need to offer accessible communication for patient support, appointment scheduling, and information dissemination, where toll-free access is often a regulatory or patient expectation.
Retail & Hospitality
Retailers and hospitality businesses rely on easy customer contact for sales, reservations, and support, benefiting from toll-free numbers to attract and serve a broad customer base without creating barriers.
Government & Public Sector
Public sector agencies often provide essential services and information to citizens, necessitating accessible toll-free contact points to ensure all residents can reach them for assistance or inquiries.
Frequently Asked Questions
What is a PSTN audio toll-free license?
A PSTN audio toll-free license for Cisco Webex Contact Center enables your customers to call your contact center using a toll-free number. This means the caller does not incur any charges for the call, regardless of their location.
How does this license apply to my business?
This license applies to businesses that use Cisco Webex Contact Center and want to ensure their customers can reach them easily and without cost. It's crucial for enhancing customer service accessibility and engagement.
Is this a one-time purchase or a subscription?
This product is a subscription-based license. You pay a recurring fee to maintain access to the toll-free PSTN audio capabilities for your Cisco Webex Contact Center.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.