Cisco Webex Contact Center PSTN Audio Toll-Free
This Cisco Webex Contact Center PSTN Audio Toll-Free license enables toll-free inbound calling for your contact center operations, ensuring accessibility for all customers.
- License Type: Platform software subscription for Cisco Webex Contact Center.
- Billing Model: Recurring subscription ensures continuous access to features.
- Key Benefit: Unlocks toll-free PSTN audio connectivity for inbound customer interactions.
- Value: Improves customer accessibility and engagement by removing call cost barriers.
Product Overview
Product Overview
This is a platform software license for Cisco Webex Contact Center, specifically enabling toll-free Public Switched Telephone Network (PSTN) audio for inbound calls. It provides the necessary licensing to allow customers to reach your contact center without incurring long-distance charges.
This license is designed for businesses that operate a contact center using Cisco Webex Contact Center and wish to offer a toll-free number for customer support or sales inquiries. It integrates directly into the existing platform, enhancing the inbound communication capabilities for IT managers and business owners.
- Enables Toll-Free Inbound: Grants the capability to provision and use toll-free numbers for customer contact.
- Platform Integration: Seamlessly integrates with your existing Cisco Webex Contact Center deployment.
- Subscription-Based: Provides predictable operational expenses with a recurring billing model.
- Enhanced Customer Experience: Removes cost barriers for customers initiating contact, improving engagement.
- Scalable Capacity: Supports varying inbound call volumes as your business needs evolve.
This Cisco license is the ideal solution for SMB and mid-market companies seeking to enhance customer accessibility and streamline inbound contact center operations.
What This Enables
Enable Toll-Free Inbound Customer Support
Enable teams to offer a toll-free number for customer support inquiries. This ensures that all customers, regardless of their location, can easily reach out for assistance without incurring charges.
cloud-based contact center, remote support agents, customer service operations, inbound call management
Streamline Sales Inquiries with Free Calling
Streamline the process for potential customers to initiate sales conversations by providing a toll-free contact option. This can lead to increased lead generation and conversion rates.
sales engagement platform, lead qualification process, inbound sales calls, customer acquisition
Automate Accessibility for All Users
Automate the accessibility of your contact center services by removing the financial burden of calling. This ensures a more inclusive experience for a wider customer base.
customer engagement strategy, unified communications, inbound contact channels, service accessibility
Key Features
Toll-Free PSTN Audio Enablement
Allows customers to call your contact center without incurring long-distance charges, increasing accessibility.
Cisco Webex Contact Center Integration
Seamlessly integrates with your existing Cisco contact center environment for unified management.
Subscription Licensing
Provides predictable costs and continuous access to the feature set through a recurring billing model.
Enhanced Customer Engagement
Removes financial barriers for customers, encouraging more frequent and easier communication.
Scalable Inbound Capacity
Supports your inbound call volume needs, allowing for growth without immediate infrastructure changes.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers handle sensitive customer inquiries and require reliable, accessible communication channels to maintain trust and provide timely service.
Healthcare & Life Sciences
Healthcare organizations need to provide easy and cost-free access for patients to schedule appointments, ask questions, or receive support, adhering to patient privacy and accessibility standards.
Retail & Hospitality
Retailers and hospitality businesses benefit from toll-free lines to handle customer service, reservations, and inquiries, enhancing the customer experience and driving sales.
Government & Public Sector
Public sector agencies often provide essential services and must ensure that citizens can reach them easily and without cost, promoting accessibility and civic engagement.
Frequently Asked Questions
What is a PSTN audio toll-free license?
A PSTN audio toll-free license for Cisco Webex Contact Center enables your customers to call your contact center using a toll-free number. This means they do not pay for the call, making it easier for them to reach you.
Does this license include the toll-free number itself?
This license enables the functionality for toll-free audio within Cisco Webex Contact Center. Provisioning of the actual toll-free number is typically a separate process managed through your telephony provider or Cisco's services.
What is the billing model for this license?
This is a subscription-based license, meaning it is billed on a recurring basis, typically monthly or annually, to ensure continuous access to the toll-free audio capability.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.