Cisco WXCC Connector - Per Concurrent Agent/Supervisor License
This Cisco WXCC Connector license provides essential access for concurrent agents and supervisors, ensuring your contact center operates efficiently and compliantly.
- License Term: Subscription-based access for a defined period, ensuring continuous operation.
- Coverage Scope: Enables specific functionalities for individual agent and supervisor connections within the WXCC platform.
- Value: Guarantees compliance with Cisco licensing and unlocks full platform capabilities for your team.
- Platform: Directly applies to Cisco's WXCC (Webex Contact Center) platform, enhancing its user management features.
Product Overview
Product Overview
This is a platform software license for Cisco's Webex Contact Center (WXCC) platform, specifically a per concurrent agent/supervisor license. It grants the necessary entitlements for users to access and operate within the WXCC environment, ensuring full functionality and compliance for your contact center agents and supervisors.
This license is designed for businesses utilizing Cisco's WXCC for their customer interactions. It is ideal for IT Managers or IT Professionals overseeing contact center operations, ensuring that each active user has the appropriate access rights and that the platform adheres to Cisco's licensing model for continued, uninterrupted service.
- Platform Access: Unlocks the full feature set of the Cisco WXCC for licensed agents and supervisors.
- User Entitlement: Provides specific rights for concurrent users, optimizing license utilization.
- Compliance Assurance: Ensures your organization meets Cisco's software licensing requirements.
- Operational Continuity: Guarantees that your contact center can operate without interruption due to licensing issues.
- Scalable Licensing: Subscription model allows for adjustments based on current operational needs.
This Cisco WXCC Connector license is the right choice for SMB and mid-market teams needing precise control and compliance for their contact center user access.
What This Enables
Enable Full Agent and Supervisor Functionality
Enable teams to access all required features within the Cisco WXCC platform for their daily tasks. Streamline agent workflows and supervisor monitoring by ensuring proper licensing is in place for every active user.
cloud-hosted contact center, unified communications, customer engagement platform, digital transformation initiatives
Maintain Licensing Compliance
Streamline compliance efforts by ensuring accurate licensing for all concurrent users on the Cisco WXCC platform. Automate the process of entitlement management to avoid costly audits and potential service interruptions.
regulated business operations, IT asset management, software license optimization, risk mitigation
Support Scalable Contact Center Operations
Automate the provisioning of access for a dynamic number of concurrent agents and supervisors as business needs fluctuate. Enable teams to scale their contact center capacity up or down without licensing hurdles.
seasonal business demands, flexible workforce management, growth-stage companies, operational agility
Key Features
Per Concurrent Agent/Supervisor Licensing
Optimizes license costs by only requiring licenses for users active at the same time, rather than every potential user.
Subscription Billing Model
Provides predictable operational expenses and ensures continuous access to the latest software features and support.
Cisco WXCC Platform Integration
Guarantees seamless compatibility and full feature utilization within your existing Cisco contact center environment.
Access Entitlement
Ensures that each active agent and supervisor has the correct permissions and capabilities to perform their job functions effectively.
Compliance Assurance
Helps your organization meet Cisco's software licensing terms, avoiding potential penalties and operational disruptions.
Industry Applications
Finance & Insurance
Financial institutions require secure and compliant communication channels for customer service and sales, making robust contact center licensing essential for regulatory adherence and operational efficiency.
Healthcare & Life Sciences
Healthcare providers rely on contact centers for patient scheduling, inquiries, and support, necessitating reliable and compliant systems that ensure data privacy and continuous service availability.
Retail & Hospitality
Retailers and hospitality businesses use contact centers for customer support, order management, and reservations, requiring scalable solutions that can handle peak demand and ensure positive customer experiences.
Government & Public Sector
Public sector agencies often manage high volumes of citizen inquiries and require secure, compliant, and cost-effective communication solutions to deliver essential services.
Frequently Asked Questions
What is a concurrent agent/supervisor license?
A concurrent license allows a specified number of users to access the platform at any given time. Once a user logs out, their license is freed up for another user to log in, making it efficient for environments with fluctuating user activity.
What platform does this license apply to?
This license is specifically for the Cisco Webex Contact Center (WXCC) platform. It enables specific user access and functionality within that environment.
Is this a one-time purchase or a subscription?
This is a subscription-based license. It provides ongoing access to the WXCC features for the licensed users for the duration of the subscription term.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.