Dynamics 365 Customer Service Enterprise Attach (Non-Profit Pricing)
Empower your customer service team with Dynamics 365 Customer Service Enterprise, offering advanced case management and self-service capabilities for non-profit organizations on an annual commitment.
- Extended Support: Access to premium support resources and expert guidance for your Dynamics 365 environment.
- Proactive Issue Resolution: Coverage for critical system issues, ensuring minimal disruption to your customer service operations.
- Enhanced Functionality: Protection against service degradation with entitlements to the latest features and updates.
- Strategic Guidance: Entitlement to best practice advice and optimization strategies for customer service workflows.
Product Overview
Product Overview
This Microsoft Dynamics 365 Customer Service Enterprise Attach provides advanced customer service management capabilities, including AI-driven insights, omnichannel engagement, and self-service portals, specifically priced for non-profit organizations with an annual commitment.
Designed for IT Managers and IT Professionals within SMB and mid-market companies, this solution integrates with your existing Dynamics 365 base offer to elevate customer interactions and streamline support operations within your own IT environment.
- Omnichannel Engagement: Connect with customers across various channels including email, phone, chat, and social media.
- AI-Powered Insights: Utilize artificial intelligence for case routing, agent suggestions, and sentiment analysis.
- Self-Service Portals: Empower customers with knowledge bases and forums to find answers independently.
- Service Level Agreements (SLAs): Define and monitor performance targets to ensure timely issue resolution.
- Field Service Integration: Seamlessly manage and dispatch field service technicians for on-site support.
This enterprise-grade customer service solution offers advanced capabilities at a non-profit price point, ideal for organizations seeking to optimize their support operations without significant overhead.
What This Enables
Enable Proactive Customer Support
Enable teams to manage customer inquiries and issues across multiple channels with intelligent routing and AI-driven suggestions. Streamline case resolution to improve customer satisfaction and loyalty.
cloud-based CRM, multi-channel support, customer success management, internal helpdesk operations
Streamline Case Management Workflows
Streamline the entire lifecycle of customer service cases, from initial contact to resolution, with automated workflows and SLA tracking. Automate routine tasks to free up agents for complex issues.
ticket management systems, customer relationship management, workflow automation, service desk operations
Empower Customers with Self-Service
Automate the creation of self-service portals and knowledge bases, allowing customers to find answers to common questions independently. Reduce support ticket volume and empower users with instant access to information.
knowledge management systems, customer portals, online communities, digital transformation initiatives
Key Features
Omnichannel Engagement
Connect with customers seamlessly across email, phone, chat, and social media for a unified experience.
AI-driven Insights
Utilize artificial intelligence for intelligent case routing, agent assistance, and sentiment analysis to improve service quality.
Self-Service Portals
Empower customers with knowledge bases and forums to find solutions independently, reducing support load.
Service Level Agreement (SLA) Management
Define, monitor, and enforce service level agreements to ensure timely and effective issue resolution.
Field Service Management Integration
Coordinate and dispatch field service technicians directly from customer service cases for efficient on-site support.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers require robust case management and communication tools to handle complex customer inquiries and regulatory compliance effectively.
Healthcare & Life Sciences
Healthcare organizations need secure and efficient systems to manage patient inquiries, appointment scheduling, and support requests while adhering to strict privacy regulations like HIPAA.
Retail & Hospitality
Retailers and hospitality businesses benefit from omnichannel support to manage customer service requests, loyalty programs, and feedback across various touchpoints.
Legal & Professional Services
Law firms and professional service providers need to manage client communications and case details with high levels of organization and responsiveness to maintain client trust.
Frequently Asked Questions
What is the difference between Dynamics 365 Customer Service Professional and Enterprise?
Customer Service Enterprise offers more advanced capabilities like AI-driven insights, omnichannel engagement, and field service management, whereas Professional focuses on core case management and knowledge base features.
Can this be used by businesses outside of the non-profit sector?
While this specific offer includes non-profit pricing, the core functionality of Dynamics 365 Customer Service Enterprise is beneficial for any organization looking to enhance its customer support operations.
What does an 'Attach' license mean?
An 'Attach' license, like this one, requires a qualifying Dynamics 365 base offer to be purchased first. It adds advanced features to that base functionality.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.