Enhance Plan Managed Services
The Zent Networks Enhance Plan delivers 24x7 managed IT infrastructure and security services, ensuring expert support and continuous monitoring across your critical environment.
- 24x7 Monitoring: Continuous oversight of your network, servers, and security devices to detect and respond to issues proactively.
- Expert Support: Access to certified IT professionals for incident resolution, configuration management, and strategic guidance.
- Proactive Maintenance: Regular patching, capacity planning, and backup testing to prevent downtime and ensure business continuity.
- Security Assurance: Managed firewall, endpoint security, and SOC services to protect against evolving cyber threats.
Product Overview
Product Overview
The Zent Networks Enhance Plan is an integrated managed services offering designed to provide 24x7 oversight and expert support for your critical IT infrastructure and security posture. It covers network and server monitoring, backup verification, firewall and VPN management, and end-user support, ensuring your technology operates reliably and securely.
This plan is ideal for Business Owners, IT Managers, and IT Professionals in SMB and mid-market companies who need enterprise-level IT management without the overhead. It integrates with your existing environment, providing a dedicated team to manage day-to-day operations, security incidents, and strategic technology planning.
- Proactive Monitoring: 24x7x365 surveillance of your IT assets to identify and address potential issues before they impact operations.
- Incident Response: Rapid detection and resolution of security threats and operational disruptions by a dedicated expert team.
- Managed Security: Comprehensive protection including firewall management, endpoint security, and AI-powered SOC services.
- Backup & DR: Regular testing and orchestration of backup and disaster recovery processes to ensure data resilience.
- Predictive Planning: Capacity planning and performance analysis to optimize resource utilization and avoid future bottlenecks.
The Enhance Plan provides SMB and mid-market teams with the IT infrastructure and security management they need to operate efficiently and securely, without the burden of extensive in-house resources.
What's Covered
Continuous Infrastructure Monitoring and Alerting
Access to 24x7x365 monitoring of network, server, and security devices. Coverage for proactive identification and initial response to critical alerts, minimizing potential downtime.
On-premises infrastructure, hybrid cloud environments, distributed office networks
Managed Security Operations and Threat Response
Protection against evolving cyber threats through 24x7 AI-powered SOC services, including automated triage and expert threat hunting. Entitlement to rapid containment and remediation of security incidents.
Businesses with sensitive data, regulatory compliance requirements, remote workforce
Proactive Backup Verification and DR Orchestration
Coverage for regular backup infrastructure management and quarterly restore testing to ensure data recoverability. Protection against data loss through ransomware-resilient architecture and DR orchestration.
Organizations with critical data assets, business continuity planning needs, regulatory data retention mandates
End-User Support and IT Operations Management
Entitlement to helpdesk support via ticket, phone, or chat for end-user issues and new hire provisioning. Access to services for software support and basic end-user training to improve productivity.
Companies with a distributed workforce, businesses scaling rapidly, organizations seeking to offload routine IT tasks
Key Features
24x7 Network and Server Monitoring
Ensures continuous uptime and performance of critical business systems by detecting and resolving issues before they impact operations.
Managed Firewall and VPN
Secures your network perimeter and remote access points against unauthorized access and cyber threats.
Endpoint Security and Patching
Protects individual devices from malware and exploits through automated updates and advanced threat detection.
AI-Powered Security Operations Center (SOC)
Provides advanced threat detection, analysis, and response capabilities, reducing risk and improving security posture.
Managed Backup and Disaster Recovery
Guarantees data recoverability and business continuity in the event of hardware failure, cyberattack, or natural disaster.
Industry Applications
Finance & Insurance
This sector requires stringent security measures and high availability to protect sensitive financial data and maintain customer trust, aligning with the Enhance Plan's robust security and monitoring capabilities.
Healthcare & Life Sciences
Compliance with HIPAA and other regulations necessitates secure data handling and continuous system availability, which the Enhance Plan's managed security and infrastructure services directly address.
Legal & Professional Services
Protecting confidential client information and ensuring uninterrupted access to case management systems are critical, making the Enhance Plan's security and uptime focus essential.
Manufacturing & Industrial
Maintaining operational uptime and securing industrial control systems (ICS) and IT networks is vital for productivity and safety, supported by the Enhance Plan's proactive monitoring and threat response.
Frequently Asked Questions
What types of IT infrastructure does the Enhance Plan cover?
The Enhance Plan covers a broad range of critical IT infrastructure including network devices (routers, switches, firewalls, SD-WAN), servers (physical and virtual), and end-user endpoints (desktops, laptops).
How does Zent Networks provide 24x7 support?
Zent Networks operates a 24x7x365 Network Operations Center (NOC) and Security Operations Center (SOC) staffed by certified professionals who monitor your environment and respond to alerts and incidents around the clock.
What is the response time for critical issues?
Response times are defined by the severity of the incident and outlined in the service level agreement (SLA) within your Statement of Work. Critical issues typically receive the highest priority for rapid resolution.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.