Extreme Networks EW TAC & OS Support
Maintain optimal performance and compliance for your Extreme Networks infrastructure with the EW TAC & OS subscription, providing 24x7 technical support and operating system updates.
- 24x7 Technical Support: Access expert assistance around the clock to resolve network issues quickly and minimize downtime.
- Operating System Updates: Ensure your network devices are running the latest, most secure, and feature-rich operating system versions.
- Hardware Replacement: Receive timely replacement of defective hardware components to maintain network continuity.
- Access to Knowledge Base: Utilize a comprehensive library of technical documentation, troubleshooting guides, and best practices.
Product Overview
Product Overview
This Extreme Networks EW TAC & OS subscription provides essential technical support and operating system (OS) maintenance for your network devices. It ensures you have access to expert troubleshooting, timely OS updates, and hardware replacement services, keeping your network secure and operational.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this subscription integrates directly with your existing Extreme Networks hardware. It serves as a critical component for maintaining network stability, security, and performance within your business's IT environment.
- Continuous Technical Assistance: Get 24x7 access to certified Extreme Networks support engineers.
- OS Software Assurance: Receive regular updates, patches, and new releases for your network operating systems.
- Hardware Support: Benefit from advanced hardware replacement services to quickly restore connectivity.
- Proactive Issue Resolution: Leverage expert guidance to prevent potential network disruptions.
- Compliance and Security: Stay current with security patches and OS versions to meet regulatory requirements.
This subscription is the smart choice for businesses seeking reliable network support and up-to-date software without the overhead of enterprise-level staffing.
What This Enables
Access to 24x7 Expert Network Support
Access to certified Extreme Networks engineers provides immediate assistance for troubleshooting complex network issues. This ensures rapid resolution of problems, minimizing operational disruptions and maintaining business continuity.
Organizations deploying critical network infrastructure, Businesses managing remote or distributed network sites, Teams requiring rapid response to network incidents
Coverage for Operating System Updates
Coverage for operating system updates ensures your network devices are running the latest secure and feature-rich software versions. This proactive approach helps prevent vulnerabilities and enhances network performance.
Organizations prioritizing network security, Businesses needing to comply with software currency mandates, Teams managing diverse network device fleets
Protection Against Hardware Failure Downtime
Protection against hardware failure ensures timely replacement of defective components, minimizing extended network outages. This service guarantees that your critical network functions can be restored quickly.
Businesses with high-availability network requirements, Organizations operating in demanding environments, Teams relying on consistent network uptime
Key Features
24x7 Technical Assistance Center (TAC)
Provides immediate access to expert support engineers for rapid troubleshooting and issue resolution, minimizing network downtime.
Operating System (OS) Updates and Patches
Ensures your network devices run the latest, most secure software versions, protecting against vulnerabilities and improving performance.
Hardware Replacement Service
Guarantees timely replacement of defective hardware, reducing the impact of equipment failure on network operations.
Access to Extreme Networks Knowledge Base
Offers a wealth of technical documentation, best practices, and troubleshooting guides to empower your IT team.
Subscription-based Licensing
Provides predictable costs and continuous access to support and software, simplifying IT budget management.
Industry Applications
Finance & Insurance
This sector demands high network availability and robust security to protect sensitive financial data, making continuous support and up-to-date software critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations require uninterrupted network operations for patient care systems and must adhere to strict data privacy regulations like HIPAA, necessitating reliable support and secure, current software.
Retail & Hospitality
These industries rely on stable networks for point-of-sale systems, inventory management, and customer services, where downtime can directly impact revenue and customer experience.
Manufacturing & Industrial
Industrial environments depend on reliable network connectivity for operational technology (OT) and automation systems, where network stability is paramount for production efficiency and safety.
Frequently Asked Questions
What is the term of this subscription?
The term of the subscription is typically one year, but can be extended based on your organization's needs. Billing is handled on a recurring subscription basis.
What specific Extreme Networks hardware does this license apply to?
This license applies to specific Extreme Networks platforms as indicated by the product code. It is designed to cover the operating system and technical support for those designated devices.
How does this subscription help with compliance?
By ensuring you have access to the latest OS updates and security patches, this subscription helps your organization maintain compliance with industry regulations and security standards that mandate up-to-date software.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.