Extreme Networks EWP Premier NBD Onsite Support
This Extreme Networks EWP Premier license provides next-business-day onsite support, ensuring your critical network infrastructure remains operational with rapid hardware replacement.
- Coverage for Hardware Failures: Ensures prompt replacement of defective hardware components to minimize network downtime.
- Next-Business-Day Onsite Response: Guarantees a technician will be onsite the next business day to address critical hardware issues.
- Expert Technical Support: Provides access to certified Extreme Networks engineers for advanced troubleshooting and issue resolution.
- Compliance and Uptime Assurance: Maintains network integrity and regulatory compliance through guaranteed support and timely repairs.
Product Overview
Product Overview
The Extreme Networks EWP Premier NBD Onsite Support is a subscription-based platform license that unlocks critical hardware support services for your Extreme Networks EWP infrastructure. It ensures that any hardware failures are addressed with next-business-day onsite response and component replacement, maintaining the continuity of your network operations.
This service is designed for IT Managers and IT Professionals within small to mid-market businesses who rely on their network infrastructure for daily operations. It integrates directly with your existing Extreme Networks EWP platform, providing a vital safety net against hardware-related disruptions and ensuring your IT environment functions as expected.
- Next-Business-Day Onsite Service: Guarantees a qualified technician will arrive at your location the business day following a validated hardware failure.
- Hardware Replacement: Includes the provision and installation of replacement hardware components to restore full functionality.
- 24x7x365 Access to Support: Provides round-the-clock access to Extreme Networks's technical support center for issue diagnosis and case management.
- Advance Hardware Replacement Option: May offer the ability to receive replacement parts before returning defective units, further reducing downtime.
- Software Updates and Patches: Ensures your EWP platform receives the latest software releases, security patches, and firmware updates.
This premier support package is the ideal choice for businesses needing guaranteed rapid response and hardware replacement to maintain peak network performance.
What This Enables
Hardware Failure and Rapid Replacement
Access to next-business-day onsite hardware replacement ensures critical network components are restored quickly. This coverage minimizes operational disruption and maintains business continuity during hardware failures.
businesses with critical network uptime requirements, organizations with limited IT staff, companies operating 24/7 schedules
Expert Technical Troubleshooting
Entitlement to expert technical support from certified Extreme Networks engineers provides rapid diagnosis and resolution of complex hardware issues. This ensures your IT team receives specialized assistance when needed.
teams managing complex network environments, organizations requiring specialized vendor support, businesses seeking to reduce internal IT workload
Compliance and Regulatory Assurance
Protection against network non-compliance due to hardware issues by ensuring timely repairs and replacements. This maintains adherence to industry standards and internal service level agreements.
regulated industries requiring high network availability, companies with strict uptime SLAs, businesses focused on risk mitigation
Key Features
Next-Business-Day Onsite Service
Minimizes downtime by ensuring a technician arrives the next business day to resolve hardware issues.
Hardware Replacement
Guarantees that defective hardware components will be replaced to restore full network functionality.
24x7x365 Technical Support Access
Provides round-the-clock access to expert support for immediate issue diagnosis and case management.
Advance Hardware Replacement Option
Allows for receiving replacement parts before returning defective units, significantly reducing potential downtime.
Software Updates and Patches
Ensures the EWP platform is running the latest, most secure software versions.
Industry Applications
Finance & Insurance
Financial institutions require extremely high network availability and rapid recovery from hardware failures to meet strict regulatory compliance and transaction processing demands.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network access for patient care systems and data management, making next-business-day onsite support critical for maintaining operations and compliance.
Manufacturing & Industrial
Industrial operations rely on consistent network connectivity for production lines and automation; hardware failures can halt operations, making rapid onsite support essential for minimizing costly downtime.
Retail & Hospitality
Retail and hospitality businesses need reliable networks for point-of-sale systems, inventory management, and customer services; hardware issues can directly impact revenue and customer experience, necessitating prompt resolution.
Frequently Asked Questions
What is covered under Extreme Networks EWP Premier NBD Onsite Support?
This support covers hardware failures of your Extreme Networks EWP platform, including next-business-day onsite response and replacement of defective components. It also provides access to expert technical support.
What is the response time for onsite service?
The service guarantees a technician will be onsite the next business day following validation of a hardware failure.
Who is this support service for?
This service is designed for businesses, particularly SMBs and mid-market companies, that rely on their Extreme Networks EWP infrastructure and require guaranteed rapid hardware support to maintain operations.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.