Extreme Networks EWP Premier NBD Onsite Support
Zent Networks provides Extreme Networks EWP Premier NBD Onsite Support, ensuring your network hardware is covered with next-business-day onsite replacement and expert technical assistance.
- Next Business Day Onsite Replacement: Guarantees rapid hardware replacement delivered directly to your location to minimize downtime.
- 24x7x365 Technical Support: Provides round-the-clock access to certified Extreme Networks engineers for immediate issue resolution.
- Advance Hardware Replacement: Ships replacement hardware before receiving defective unit, expediting your return to full operational capacity.
- Software Updates & Upgrades: Ensures your network runs on the latest, most secure, and feature-rich firmware versions.
Product Overview
Product Overview
This offering is the Extreme Networks EWP Premier Next Business Day (NBD) Onsite Support subscription, designed to provide comprehensive hardware and software support for your Extreme Networks network devices. It includes critical services such as advance hardware replacement, next-business-day onsite service, and 24x7x365 technical support, ensuring your network infrastructure remains operational and up-to-date.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their network infrastructure for daily operations. It integrates directly with your existing Extreme Networks hardware, providing a safety net against hardware failures and ensuring access to the latest software features and security patches.
- Advance Hardware Replacement: Receive replacement hardware before returning the defective unit, significantly reducing Mean Time To Repair (MTTR).
- Next Business Day Onsite Service: Ensures a technician arrives at your site the next business day to install replacement hardware or perform necessary repairs.
- 24x7x365 Technical Support: Access to expert troubleshooting and issue resolution from certified engineers at any time, day or night.
- Software Updates and Bug Fixes: Entitlement to the latest software releases, patches, and bug fixes to maintain optimal performance and security.
- Hardware Warranty Extension: Extends the life and reliability of your network hardware beyond the standard warranty period.
This Extreme Networks support subscription is the ideal choice for SMB and mid-market teams seeking to guarantee network uptime and access expert technical resources.
What This Enables
Hardware Failure & Rapid Replacement
Coverage for unexpected hardware failures on your Extreme Networks devices. Ensures that replacement hardware is dispatched and arrives on-site within the next business day to minimize operational disruption.
organizations with critical network infrastructure, businesses with limited IT staff, companies requiring high network availability
Continuous Network Uptime Assurance
Protection against extended network outages by guaranteeing timely technical support and hardware remediation. Provides access to 24x7x365 expert engineers to resolve complex issues swiftly.
businesses with stringent uptime requirements, companies operating 24/7, organizations dependent on network connectivity for revenue generation
Software & Firmware Maintenance
Entitlement to software updates, patches, and bug fixes for your Extreme Networks equipment. Ensures your network operates with the latest security enhancements and feature improvements.
organizations prioritizing network security, businesses managing complex network environments, companies seeking to optimize network performance
Key Features
Advance Hardware Replacement
Minimizes downtime by shipping replacement hardware before the defective unit is returned.
Next Business Day Onsite Service
Ensures a technician arrives at your location the following business day for hardware installation or repair.
24x7x365 Technical Support
Provides round-the-clock access to expert engineers for immediate issue resolution.
Software Updates and Bug Fixes
Keeps your network running on the latest, most secure, and feature-rich firmware.
Extended Hardware Lifecycle Support
Maximizes the return on investment for your network hardware by ensuring continued support and maintenance.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to process transactions and protect sensitive data, making robust support critical for compliance and operational continuity.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network connectivity for patient care systems, medical devices, and data management, where downtime can have direct patient safety implications.
Manufacturing & Industrial
Industrial operations rely on real-time data and network control for production lines and logistics, necessitating rapid response to any network disruptions to avoid costly manufacturing stoppages.
Retail & Hospitality
Retail and hospitality businesses need consistent network performance for point-of-sale systems, inventory management, and customer-facing services, where network outages directly impact revenue and customer experience.
Frequently Asked Questions
What is covered under Extreme Networks EWP Premier NBD Onsite Support?
This support covers hardware failures for your Extreme Networks devices, providing advance hardware replacement and next-business-day onsite service. It also includes 24x7x365 technical support and access to software updates and bug fixes.
How quickly will I receive replacement hardware?
With Advance Hardware Replacement, the replacement unit is shipped before you return the defective one. Onsite service ensures a technician arrives the next business day to install it.
Does this subscription include software licenses?
This is a support and maintenance subscription. It provides access to software updates and bug fixes for your existing licenses but does not include new software licenses themselves.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.