Extreme Networks EWPP Premier Support
Extreme Networks EWPP Premier Support provides 24x7x365 access to expert technical assistance and advanced hardware replacement for your network infrastructure.
- 24x7x365 Expert Support: Access to certified engineers for immediate issue resolution, minimizing downtime.
- Advance Hardware Replacement: Expedited delivery of replacement hardware to restore network functionality quickly.
- Software Updates & Patches: Entitlement to the latest software releases, security patches, and feature enhancements.
- Extended Network Lifespan: Proactive support and maintenance to maximize the operational life of your Extreme Networks equipment.
Product Overview
Product Overview
This Extreme Networks Enhanced Warranty and Premium Support (EWPP) Premier subscription license provides comprehensive, next-business-day on-site support for your Extreme Networks network devices. It ensures your critical infrastructure remains operational with rapid response times and expert technical assistance.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this license integrates with your existing Extreme Networks hardware, offering a vital layer of protection and operational continuity for your business's network.
- Next Business Day Onsite Support: On-site technician dispatch within one business day for critical hardware issues.
- 24x7x365 Technical Assistance Center (TAC): Direct access to expert engineers for troubleshooting and issue resolution anytime.
- Software & Firmware Updates: Continuous access to the latest software versions, patches, and security updates.
- Hardware Replacement: Advance replacement of defective hardware to minimize network disruption.
- Online Support Portal: Self-service access to knowledge bases, documentation, and support tools.
Secure your network's performance and uptime with this essential support subscription, delivering enterprise-level protection without the enterprise overhead.
What This Enables
Hardware Failure and Rapid Replacement
Coverage for unexpected hardware failures on supported Extreme Networks devices. This ensures that critical network components are replaced quickly, often within the next business day, to restore full network functionality.
Organizations with critical network infrastructure, Businesses reliant on continuous network uptime, Teams managing essential business operations.
24x7x365 Expert Technical Support
Access to Extreme Networks's certified technical assistance center (TAC) around the clock. This provides immediate expert guidance for troubleshooting complex network issues, reducing resolution time and impact on users.
Businesses operating 24/7 operations, Organizations with limited in-house IT expertise, Teams requiring immediate problem-solving.
Software and Firmware Maintenance
Entitlement to all software updates, patches, and firmware upgrades released by Extreme Networks. This keeps your network devices secure, compliant, and operating with the latest features and performance enhancements.
Organizations prioritizing network security, Businesses needing to maintain regulatory compliance, Teams managing diverse network hardware.
Key Features
Next Business Day Onsite Service
Minimizes downtime by ensuring a technician arrives on-site within one business day for critical hardware issues.
24x7x365 Technical Assistance Center (TAC)
Provides immediate access to expert engineers for rapid troubleshooting and issue resolution, any time of day.
Advance Hardware Replacement
Expedites the return to full network operation by shipping replacement hardware before receiving the defective unit.
Software Updates and Patches
Keeps network devices secure and up-to-date with the latest features and critical security fixes.
Online Support Portal Access
Enables self-service access to a wealth of technical documentation, knowledge base articles, and support tools.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and ensure uninterrupted trading and customer service operations.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, electronic health records, and critical medical devices, demanding rapid support for any disruptions.
Manufacturing & Industrial
Industrial environments rely on network uptime for production lines, supply chain management, and operational technology, making swift hardware replacement and expert support essential.
Education & Research
Educational institutions need consistent network access for students and staff, research computing, and administrative functions, requiring dependable support to avoid impacting learning and research.
Frequently Asked Questions
What is EWPP Premier?
EWPP Premier is Extreme Networks's highest tier of support, offering 24x7x365 expert technical assistance and next-business-day on-site service for your network hardware.
What does 'Next Business Day Onsite' mean?
It means that if a hardware issue requires on-site intervention, a qualified technician will be dispatched to your location within one business day after the issue is diagnosed and approved.
Does this license cover software issues?
Yes, the 24x7x365 TAC support included in EWPP Premier covers troubleshooting and resolution of software-related issues on your Extreme Networks devices.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.