Extreme Networks Premier NBD Onsite Support
Extreme Networks Premier NBD Onsite Support provides next-business-day hardware replacement and expert technical assistance to maintain uninterrupted network operations.
- Next Business Day Onsite Replacement: Guarantees rapid hardware replacement delivered to your site within one business day to minimize downtime.
- 24x7x365 Technical Support: Access expert technical assistance around the clock, every day of the year, to resolve network issues quickly.
- Advance Hardware Replacement: Proactive replacement of faulty hardware before you even ship the defective unit, ensuring continuity.
- Software Updates & Patches: Entitlement to the latest software releases, security patches, and firmware updates for optimal performance and security.
Product Overview
Product Overview
This is a premier support and maintenance subscription for Extreme Networks networking hardware, providing next-business-day onsite hardware replacement and 24x7 technical support.
Designed for businesses that cannot afford network downtime, this service ensures critical infrastructure remains operational through rapid hardware fulfillment and expert troubleshooting.
- Next Business Day Onsite Replacement: Minimizes downtime by delivering replacement hardware directly to your location within one business day.
- 24x7x365 Technical Support: Provides round-the-clock access to certified Extreme Networks engineers for immediate issue resolution.
- Software Updates: Ensures your network benefits from the latest features, performance enhancements, and security patches.
- Advance Hardware Replacement: Ships replacement parts proactively, reducing the time your network is impacted by hardware failure.
- Compliance and Performance: Helps maintain regulatory compliance and optimal network performance through up-to-date hardware and software.
This premier support package is ideal for SMB and mid-market organizations prioritizing network uptime and rapid issue resolution.
What This Enables
Hardware Failure & Rapid Replacement
Coverage for hardware malfunctions and component failures. Provides for the rapid dispatch and delivery of replacement hardware to your site to restore network functionality.
mission-critical networks, high-availability environments, business continuity planning
Urgent Technical Issue Resolution
Access to 24x7x365 expert technical support for immediate troubleshooting of complex network problems. Ensures timely diagnosis and resolution to minimize service impact.
24/7 operations, time-sensitive business processes, remote site support
Proactive Software Updates & Security
Entitlement to the latest software releases, firmware updates, and security patches. Maintains optimal network performance and protects against emerging cyber threats.
security-conscious organizations, performance-sensitive networks, regulatory compliance
Key Features
Next Business Day Onsite Replacement
Minimizes network downtime by ensuring faulty hardware is replaced quickly at your location.
24x7x365 Technical Support
Provides immediate access to expert assistance for rapid troubleshooting and issue resolution, any time of day.
Advance Hardware Replacement
Reduces operational impact by shipping replacement hardware before the defective unit is returned.
Software Updates and Patches
Ensures your network runs on the latest, most secure, and performant software versions.
Dedicated Support Engineers
Access to certified professionals with deep knowledge of Extreme Networks products for efficient problem-solving.
Industry Applications
Finance & Insurance
Financial institutions require high network availability and rapid hardware replacement to meet strict uptime SLAs and regulatory compliance demands, minimizing transaction interruptions.
Healthcare & Life Sciences
Hospitals and labs depend on uninterrupted network connectivity for patient care systems and critical data access, making rapid hardware replacement essential for operational continuity.
Manufacturing & Industrial
Industrial operations rely on stable networks for production lines and IoT devices; downtime can halt manufacturing, making next-business-day support crucial for minimizing lost output.
Retail & Hospitality
Retailers and hospitality businesses need constant network uptime for point-of-sale systems, inventory management, and guest services; rapid hardware replacement prevents lost sales and customer dissatisfaction.
Frequently Asked Questions
What is covered under this support contract?
This contract covers hardware failures and provides next-business-day onsite replacement for eligible Extreme Networks equipment. It also includes 24x7x365 technical support and access to software updates.
What is the response time for onsite replacement?
The service guarantees hardware replacement delivered to your site within one business day of the support case being opened and approved.
Does this include software support?
Yes, this premier support package includes access to software updates, patches, and technical assistance for software-related issues on your Extreme Networks devices.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.