FortiGate SD-WAN Managed Service 24x7
Zent Networks provides 24x7x365 managed FortiGate SD-WAN services, ensuring your business network operates with optimal performance and security through expert ITIL-based management.
- 24x7x365 Monitoring: Continuous oversight of your FortiGate SD-WAN environment by a dedicated NOC team.
- ITIL Change Management: Structured processes for all network changes, minimizing disruption and risk.
- Automated Patching: Proactive application of security and feature updates by the Fortinet NOC.
- Incident Resolution: Swift identification and remediation of network issues to maintain uptime.
Product Overview
Product Overview
This service offers 24x7x365 management of your FortiGate SD-WAN infrastructure. It includes continuous monitoring, ITIL-based change management, automated patching coordinated by the Fortinet NOC, and expert incident resolution to ensure your network's stability and security.
Ideal for SMB and mid-market organizations, this service is designed for IT Managers and IT Professionals who need enterprise-grade network management without the overhead. It integrates directly into your existing IT operations, providing a secure and efficient Wide Area Network.
- Proactive Network Management: 24x7x365 monitoring and management of your FortiGate SD-WAN devices.
- Enhanced Security: Automated patching and security updates managed by the Fortinet NOC.
- Reliable Connectivity: ITIL-aligned change management ensures stable network operations.
- Expert Support: Dedicated incident resolution to minimize downtime.
- Optimized Performance: Ensures your SD-WAN is configured and maintained for peak efficiency.
Ensure your business network is always performing optimally and securely with Zent Networks' expert managed FortiGate SD-WAN service.
What's Covered
Ensuring Network Uptime and Performance
Organizations deploying SD-WAN solutions require constant vigilance to maintain optimal performance and prevent downtime. This service provides 24x7x365 monitoring and incident resolution to keep your critical business applications accessible.
Multi-site businesses, organizations with remote workers, businesses reliant on cloud applications, companies with critical uptime requirements
Streamlining Network Change Management
Teams managing complex network infrastructures need structured processes for updates and configuration changes. This service adheres to ITIL change management principles, ensuring all modifications are planned, tested, and implemented with minimal risk.
Businesses with compliance needs, organizations undergoing frequent IT changes, companies seeking to reduce operational risk, IT departments with limited staff
Automating Security Patching and Updates
Businesses face increasing cybersecurity threats and require up-to-date network devices. This service includes automated patching and updates managed by the Fortinet NOC, ensuring your SD-WAN edge devices are protected against known vulnerabilities.
Organizations prioritizing security, companies with limited IT security staff, businesses operating in regulated industries, remote or distributed workforces
Optimizing SD-WAN Operations
Companies looking to maximize the benefits of their SD-WAN investment need expert oversight. This service provides continuous management and optimization, ensuring your network is configured for efficiency and cost-effectiveness.
Mid-market companies, businesses scaling their network, organizations seeking to reduce WAN costs, IT departments focused on strategic initiatives
Key Features
24x7x365 Monitoring
Continuous oversight of your FortiGate SD-WAN devices ensures immediate detection of issues, minimizing potential downtime.
ITIL Change Management
Structured processes for network changes reduce the risk of errors and disruptions, maintaining a stable operating environment.
Automated Patching by Fortinet NOC
Proactive security and feature updates are applied automatically, keeping your network protected and current without manual intervention.
Incident Resolution
Expert teams are dedicated to quickly identifying and resolving network incidents, restoring connectivity and service as rapidly as possible.
FortiGate SD-WAN Expertise
Leverage specialized knowledge in FortiGate technology to ensure your network is optimally configured and managed for peak performance.
Industry Applications
Finance & Insurance
This sector demands high availability and robust security for sensitive data, making 24x7 managed SD-WAN crucial for maintaining operations and compliance.
Manufacturing & Industrial
Reliable connectivity is essential for operational technology (OT) and supply chain management, where network disruptions can halt production.
Healthcare & Life Sciences
Ensuring continuous access to patient data and critical systems is paramount, requiring resilient and secure network infrastructure managed around the clock.
Retail & Hospitality
Distributed locations require consistent and secure network performance for point-of-sale systems, inventory management, and customer-facing services.
Frequently Asked Questions
What is the response time for critical incidents?
Zent Networks aims for rapid incident resolution. Specific response times and escalation procedures are detailed in the service agreement and Statement of Work.
Does this service include hardware replacement?
This service focuses on the management and operation of your existing FortiGate SD-WAN devices. Hardware support and replacement are typically covered under separate warranty or support contracts.
How are configuration changes handled?
All configuration changes are managed under ITIL-based change management processes, ensuring proper documentation, testing, and approval before implementation to minimize risk.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.