Fortinet VM Subscription 5-Year 24x7 FortiCare Service
This 5-year FortiCare subscription provides 24x7 technical support and access to firmware updates for your Fortinet virtual machines, ensuring uninterrupted security operations.
- 24x7 Technical Support: Access expert assistance around the clock for rapid issue resolution.
- Firmware Updates & Upgrades: Stay current with the latest security patches and feature enhancements.
- Hardware Replacement: Entitlement to replacement of defective hardware components if applicable to the virtual environment.
- Advanced Services: Coverage for critical services including FortiGuard security subscriptions and advanced threat intelligence.
Product Overview
Product Overview
This is a 5-year subscription for Fortinet's FortiCare 24x7 service, specifically designed for virtual machine deployments. It ensures your virtualized Fortinet security appliances receive continuous support, access to firmware updates, and essential security services for the duration of the term.
This subscription is ideal for IT Managers and IT Professionals within SMB and mid-market organizations who rely on virtualized security infrastructure. It integrates into their existing virtualized environments, providing a critical layer of operational assurance and security posture management.
- Extended Support Term: A full 5-year commitment to continuous FortiCare coverage.
- 24x7x365 Availability: Round-the-clock access to Fortinet's expert technical support team.
- FortiGuard Services: Includes access to FortiGuard security subscriptions for up-to-date threat intelligence and protection.
- Firmware Management: Entitlement to download and install the latest firmware releases and patches.
- Service Level Agreements: Defined response times and service commitments for critical issues.
Ensure your virtual security appliances remain protected and performant with this essential 5-year FortiCare subscription, offering peace of mind for your IT operations.
What This Enables
Continuous Security Appliance Support
Enable teams to maintain optimal security posture by ensuring their Fortinet virtual appliances are always running the latest firmware and have access to expert support. Streamline incident response with 24x7 access to Fortinet's technical assistance.
virtualized network security, ongoing IT operations, business continuity planning, risk management
Access to Security Updates and Threat Intelligence
Automate the process of receiving critical security patches and FortiGuard threat intelligence updates, protecting against emerging cyber threats. Ensure compliance with regulatory requirements by maintaining an up-to-date security infrastructure.
compliance adherence, threat mitigation, proactive security management, IT infrastructure maintenance
Predictable IT Budgeting for Security Services
Streamline IT budgeting by locking in support and security service costs for a 5-year term. Provide business owners with predictable operational expenses for essential network security infrastructure.
financial planning, operational expense management, long-term IT strategy, risk mitigation
Key Features
5-Year Subscription Term
Provides long-term assurance and predictable costs for critical security support and services.
24x7x365 Technical Support
Ensures immediate access to expert assistance for rapid resolution of security incidents and operational issues.
Firmware Updates and Upgrades
Keeps virtual security appliances current with the latest security patches and performance enhancements, reducing vulnerability.
FortiGuard Security Services
Delivers up-to-date threat intelligence, antivirus, intrusion prevention, and web filtering to protect against evolving cyber threats.
Virtual Machine Compatibility
Specifically licensed and supported for deployment on leading virtualization platforms, integrating seamlessly into virtual environments.
Industry Applications
Finance & Insurance
Financial institutions require robust, continuously updated security to protect sensitive data and comply with strict regulations like PCI DSS and SOX, making ongoing support for virtual security appliances essential.
Healthcare & Life Sciences
Healthcare providers must maintain HIPAA compliance and protect patient data, necessitating reliable and up-to-date virtual security solutions with guaranteed support for uninterrupted operations.
Manufacturing & Industrial
Industrial control systems and operational technology environments are increasingly targeted; continuous security updates and 24x7 support for virtual security appliances are critical to prevent disruptions and protect sensitive production data.
Legal & Professional Services
Law firms and professional services companies handle highly confidential client information, requiring strong, consistently updated cybersecurity measures and immediate support to prevent data breaches and maintain client trust.
Frequently Asked Questions
What is FortiCare 24x7 service?
FortiCare 24x7 is Fortinet's premium support service that provides round-the-clock technical assistance, firmware updates, and access to FortiGuard security services for Fortinet products. This subscription extends that coverage for your virtual machines.
What does 'VM SUB' mean in the product title?
'VM SUB' indicates this is a subscription license specifically for a Fortinet virtual machine appliance. It provides the necessary support and services to keep your virtual security solution operational and protected.
How does this subscription apply to my virtual environment?
This subscription is tied to your Fortinet virtual appliance license. It ensures that your virtual security solution receives the same level of support, updates, and security intelligence as a physical appliance, crucial for maintaining a secure virtualized network.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.