HPE Aruba 5-Year Foundation Care NBD Support H65Y7E
HPE Aruba's 5-Year Foundation Care NBD support provides essential hardware replacement and technical assistance, ensuring your network infrastructure operates with minimal disruption.
- Next Business Day (NBD) Response: Guarantees hardware replacement or repair dispatch on the next business day, minimizing critical downtime.
- 24x7x365 Technical Support: Offers round-the-clock access to expert technical assistance for immediate troubleshooting and issue resolution.
- Defective Media Retention: Allows you to retain defective hardware components, enhancing data security and compliance for sensitive information.
- Hardware Replacement: Ensures that faulty hardware is replaced promptly, maintaining network performance and operational continuity.
Product Overview
Product Overview
HPE Aruba's 5-Year Foundation Care NBD support contract (MPN: H65Y7E) is engineered to provide critical hardware replacement and expert technical assistance for your Aruba networking equipment. This comprehensive support package ensures your network infrastructure remains operational and secure throughout its lifecycle.
This service includes Next Business Day (NBD) hardware replacement and 24x7x365 access to HPE Aruba's technical support engineers. It also features Defective Media Retention, offering enhanced data security and compliance for sensitive business information.
- Next Business Day (NBD) Hardware Replacement: Ensures critical network components are replaced or repaired within one business day, drastically reducing potential downtime.
- 24x7x365 Technical Support: Provides round-the-clock access to certified HPE Aruba support engineers for immediate issue resolution and expert guidance.
- Defective Media Retention: Allows your organization to retain defective storage media, safeguarding sensitive data and meeting stringent compliance requirements.
- Proactive Issue Resolution: Access to HPE's technical expertise helps identify and resolve potential network issues before they impact operations.
- Extended Support Lifecycle: Secures critical support for five years, providing predictable operational costs and ensuring long-term network stability.
Secure your network's performance and minimize operational risks with HPE Aruba's 5-Year Foundation Care NBD support.
Technical Specifications
1Performance & Business Impact
4Lifecycle, Warranty & Compliance
What This Solves
Minimize Network Downtime
Organizations face significant financial and operational losses due to network outages. This support contract ensures rapid hardware replacement within one business day, restoring connectivity and minimizing business impact.
Mission-critical operations, multi-site enterprises, businesses with strict uptime SLAs
Ensure 24/7 Operational Readiness
Continuous business operations demand constant network availability and immediate expert assistance. This service provides round-the-clock technical support to quickly resolve issues and maintain network performance.
24/7 operations, remote workforce support, critical infrastructure management
Enhance Data Security & Compliance
Protecting sensitive data is paramount, especially when hardware fails. Defective Media Retention allows organizations to securely dispose of or retain faulty storage media, aiding compliance efforts.
Regulated industries, businesses handling PII/PHI, organizations with strict data governance
Key Features
Next Business Day (NBD) Hardware Replacement
Minimizes critical network downtime by ensuring faulty hardware is replaced or dispatched for repair on the next business day.
24x7x365 Technical Support
Provides immediate access to expert HPE Aruba engineers for troubleshooting and issue resolution, ensuring continuous network operation.
Defective Media Retention
Enhances data security and compliance by allowing organizations to retain defective storage media, preventing unauthorized access.
5-Year Support Duration
Offers predictable operational costs and long-term network stability by securing essential support for an extended period.
Remote Troubleshooting & Diagnostics
Enables efficient problem-solving by HPE Aruba engineers, often resolving issues without requiring on-site intervention.
Industry Applications
Finance & Insurance
Ensures high network availability and rapid hardware replacement crucial for financial transactions and sensitive data protection.
Healthcare & Life Sciences
Maintains critical network uptime for patient care systems and compliance with HIPAA regulations through prompt hardware support.
Retail & Hospitality
Guarantees continuous operation of POS systems and guest networks, minimizing disruptions to sales and customer experience.
Manufacturing & Industrial
Supports the reliable operation of OT/IT networks essential for production lines and supply chain management with rapid hardware support.
Frequently Asked Questions
What is the response time for hardware replacement under Foundation Care NBD?
Hardware replacement or repair dispatch is guaranteed for the next business day following your support request, provided it is made within the defined service hours.
Does this support contract cover software issues?
Foundation Care NBD primarily focuses on hardware support, including replacement and on-site service. For software-related issues, you would typically engage with HPE Aruba's technical support for guidance and resolution.
What is Defective Media Retention (DMR)?
DMR allows you to keep defective hard drives or other storage media that are replaced, ensuring that sensitive data does not leave your premises and aiding in compliance with data security regulations.
How do I initiate a support request for hardware replacement?
You can initiate a support request by contacting the HPE Aruba support center via phone or through the HPE customer portal, providing your contract details and a description of the hardware issue.
Warranty & Returns
Manufacturer Warranty
Manufacturer warranty applies. Contact Zent Networks for warranty terms specific to this product.
Warranty is provided directly by the manufacturer and covers defects in materials and workmanship under normal use.
Return Policy
Returns subject to manufacturer approval
Hardware returns are governed by the manufacturer's return policy. Some products are non-returnable or subject to restocking fees. Defective items are handled under the manufacturer warranty. Contact Zent Networks before initiating any return.