HPE DL360 Gen12 Server Foundation Care Support
Maintain peak server performance with HPE DL360 Gen12 Foundation Care Support, offering 24x7x365 expert assistance to prevent critical downtime.
- 24x7x365 Expert Support: Access to HPE technical experts around the clock for immediate issue resolution.
- Hardware & Software Coverage: Includes support for hardware failures and software issues related to your server.
- On-Site Response Options: Provides options for rapid on-site hardware repair to minimize physical downtime.
- Investment Protection: Safeguard your IT infrastructure investment by ensuring timely maintenance and repair.
Product Overview
Product Overview
This HPE DL360 Gen12 Foundation Care Support contract provides essential 24x7x365 technical assistance and hardware support for your critical server infrastructure, ensuring maximum uptime and operational continuity.
Designed for SMB and mid-market organizations, this support contract is ideal for IT Managers and Business Owners who need reliable, expert help to maintain their HPE server environment without the overhead of enterprise-level IT staff.
- 24x7x365 Technical Support: Immediate access to HPE certified engineers for troubleshooting and issue resolution.
- Hardware Repair Services: Includes replacement of defective parts and on-site service options for faster resolution.
- Software Support: Assistance with operating system and firmware issues relevant to the supported hardware.
- Proactive Monitoring Integration: Facilitates early detection of potential issues when integrated with HPE Insight Remote Support.
- Peace of Mind: Reduces the risk of unplanned downtime and its associated business impact.
Ensure your critical HPE server infrastructure remains operational with expert support tailored for businesses seeking enterprise-level reliability.
What's Covered
Hardware Failure and Replacement
Access to rapid hardware replacement services when components fail. This ensures your server is quickly restored to operational status, preventing extended periods of downtime.
production servers, critical business applications, environments with limited IT staff, remote office locations
Technical Issue Resolution
Entitlement to expert technical assistance for troubleshooting and resolving complex server issues. This helps your IT team quickly diagnose and fix problems, maintaining business continuity.
mission-critical systems, environments with specialized software, IT teams managing diverse infrastructure
Proactive System Maintenance
Coverage for proactive support that helps identify and address potential issues before they cause downtime. This ensures your server operates reliably and efficiently.
compliance-driven operations, high-availability requirements, environments with performance sensitivity
Extended Hardware Lifespan
Protection against the cost and disruption of unexpected hardware failures beyond the initial warranty. This maximizes the return on your server investment.
long-term IT planning, budget-conscious organizations, infrastructure consolidation projects
Key Features
24x7x365 Technical Support
Immediate access to HPE experts ensures critical issues are addressed around the clock, minimizing business disruption.
On-site Response Options
Expedited on-site hardware repair services reduce physical downtime and speed up server restoration.
Hardware Parts Replacement
Defective hardware components are replaced, ensuring your server's reliability and performance.
Software and Firmware Assistance
Support for relevant software and firmware issues helps maintain optimal server operation and compatibility.
Foundation Care Level
Provides a solid baseline of support for essential server infrastructure, offering peace of mind.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid recovery for critical transaction processing systems to meet strict regulatory and customer service demands.
Healthcare & Life Sciences
Healthcare providers depend on continuous access to patient data and systems, making server uptime crucial for patient care and compliance with HIPAA regulations.
Manufacturing & Industrial
Manufacturing operations rely on servers for production control, inventory management, and supply chain logistics, where downtime can halt operations and incur significant losses.
Legal & Professional Services
Law firms and professional services organizations need constant access to client data, case management systems, and communication tools to serve clients effectively and meet deadlines.
Frequently Asked Questions
What is HPE Foundation Care Support?
HPE Foundation Care Support is a service contract that provides 24x7x365 technical support and hardware repair for your HPE server. It helps ensure your server remains operational and minimizes downtime.
What is the typical response time for hardware issues?
Foundation Care often includes options for next-business-day (NBD) or 4-hour on-site response, depending on the specific contract and your location. The exact SLA is defined in the Statement of Work.
Does this support cover software issues?
Yes, this support contract typically includes assistance with operating system and firmware issues directly related to the supported HPE hardware.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.