HPE DL380 Gen12 Support — Multi-Year Foundation Care
Maintain optimal performance and minimize disruptions for your HPE DL380 Gen12 servers with Multi-Year Foundation Care, offering 24x7 on-site response options.
- Hardware & Software Support: Access to HPE technical experts and essential maintenance for your DL380 Gen12 servers.
- On-Site Response: Options for 4-hour on-site response to address critical hardware issues quickly.
- Multi-Year Term: Secure predictable support coverage for your critical infrastructure over an extended period.
- Downtime Reduction: Proactive maintenance and rapid issue resolution to keep your business operations running smoothly.
Product Overview
Product Overview
This HPE DL380 Gen12 Multi-Year Foundation Care contract provides essential hardware and software maintenance services designed to keep your servers operational. It includes access to HPE technical support and options for rapid on-site response to address hardware failures.
Ideal for SMB and mid-market organizations with IT departments or dedicated IT professionals, this support contract integrates with your existing HPE DL380 Gen12 server infrastructure. It ensures that your critical business applications and data remain accessible and protected against hardware-related disruptions.
- Hardware Maintenance: Covers repair or replacement of defective HPE hardware components.
- Software Updates: Entitlement to relevant software patches and updates for supported HPE software.
- Technical Support: Access to HPE's technical assistance center (TAC) for troubleshooting.
- On-Site Service: Options for 4-hour on-site response for critical hardware issues.
- Extended Coverage: Multi-year terms provide long-term protection and budget predictability.
Ensure your HPE DL380 Gen12 servers are protected with reliable support, minimizing risk and maximizing uptime for your business.
What's Covered
Hardware Failure and Replacement Coverage
Coverage for the repair or replacement of defective HPE DL380 Gen12 server hardware components. This ensures that critical hardware failures do not lead to extended business disruptions.
On-premises server deployments, business-critical application hosting, data center operations
Software Issue Resolution and Updates
Entitlement to access HPE technical support for troubleshooting software issues and receiving relevant software updates and patches. This helps maintain system stability and security.
Virtualization environments, operating system management, server software stack
Rapid On-Site Response for Critical Incidents
Access to 4-hour on-site response options for critical hardware failures, minimizing downtime. This ensures that technicians are dispatched quickly to resolve urgent issues.
High-availability server configurations, time-sensitive business processes, production environments
Extended Support Term for Predictability
Protection against unplanned downtime over a multi-year term, providing budget predictability and long-term assurance for your server infrastructure. This secures ongoing support without frequent renewal cycles.
Long-term IT asset planning, stable business operations, risk-averse IT strategies
Key Features
HPE Foundation Care
Provides essential hardware and software maintenance services for your HPE DL380 Gen12 servers.
Multi-Year Contract
Offers extended support coverage, ensuring long-term protection and predictable budgeting for your IT infrastructure.
24x7 4-Hour On-Site Response Option
Minimizes critical hardware downtime with rapid, expert on-site assistance when needed.
Access to HPE Technical Experts
Enables quick troubleshooting and resolution of hardware and software issues by certified professionals.
Hardware Replacement
Ensures defective components are repaired or replaced, maintaining server functionality and performance.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid recovery for critical transaction systems, making robust server support essential for compliance and business continuity.
Healthcare & Life Sciences
Healthcare organizations must maintain continuous access to patient data and critical systems, necessitating reliable server support to meet strict uptime and regulatory requirements.
Manufacturing & Industrial
Industrial operations rely on stable server infrastructure for production control and data management, where downtime can lead to significant financial losses and operational disruptions.
Legal & Professional Services
Law firms and professional services companies depend on secure and uninterrupted access to client data and case management systems, making server reliability a key operational factor.
Frequently Asked Questions
What is HPE Foundation Care?
HPE Foundation Care is a support service that provides essential hardware and software maintenance for HPE products. It typically includes access to technical support and options for on-site response to resolve issues.
What is the typical contract duration?
This specific offering is a multi-year contract, providing support for an extended period. Common durations for such contracts include 3 or 5 years, offering long-term protection.
What does '4-hour on-site response' mean?
This SLA option means that if a hardware issue cannot be resolved remotely, HPE will dispatch a qualified technician to your site within four hours of the issue being diagnosed as requiring on-site intervention.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.