HPE Proactive Care Service - 3 Year
HPE Proactive Care Service provides essential 3-year support for your HPE hardware, minimizing downtime and maximizing operational efficiency.
- Hardware Coverage: Access to replacement parts and remote support for critical hardware issues.
- Technical Support: Entitlement to expert technical assistance to resolve complex issues.
- Response Options: Benefit from options like next-business-day hardware response to minimize disruption.
- Investment Protection: Safeguard your IT investment with proactive monitoring and timely issue resolution.
Product Overview
Product Overview
This HPE Proactive Care Service is a third-party support contract designed to enhance the reliability and performance of your HPE infrastructure. It typically includes access to HPE technical experts, replacement parts, and various response options to address hardware and software issues, ensuring your critical systems remain operational.
This service is ideal for SMB and mid-market organizations that rely on HPE hardware for their daily operations. It fits into your existing IT environment by providing a safety net against unexpected failures, allowing your IT Manager or IT Professional to focus on strategic initiatives rather than reactive troubleshooting.
- Proactive Monitoring: Helps identify and resolve potential issues before they impact your business.
- Expert Technical Assistance: Direct access to HPE-certified engineers for complex problem resolution.
- Hardware Replacement: Expedited delivery of replacement parts to minimize downtime.
- Software Updates: Access to essential patches and updates to maintain system integrity.
- On-Site Support Options: Availability of on-site response for critical situations, depending on the selected tier.
Secure your HPE hardware's performance and longevity with Proactive Care, offering peace of mind for your business operations.
What's Covered
Hardware Failure and Replacement
Access to replacement parts and on-site response options to quickly restore functionality after a hardware failure. This minimizes business disruption and prevents extended periods of system unavailability.
mission-critical systems, business continuity planning, IT asset management
Technical Issue Resolution
Entitlement to expert technical support from HPE-certified engineers for troubleshooting complex hardware or software issues. This ensures that problems are resolved efficiently, reducing the burden on internal IT staff.
complex IT environments, limited internal IT expertise, proactive system maintenance
Software Updates and Patches
Coverage for access to necessary software updates and patches to maintain system security and performance. This helps prevent vulnerabilities and ensures compatibility with evolving IT landscapes.
compliance requirements, system security posture, ongoing IT operations
Proactive System Monitoring
Benefit from proactive monitoring capabilities that can help identify potential issues before they cause downtime. This allows for preventative maintenance, reducing the likelihood of unexpected outages.
high-availability requirements, risk mitigation strategies, IT infrastructure optimization
Key Features
Next Business Day (NBD) Response Option
Minimizes downtime by ensuring hardware replacement parts arrive the next business day for eligible issues.
24x7 Remote Support
Provides round-the-clock access to technical experts for immediate assistance with critical issues.
Hardware Parts and Labor Coverage
Covers the cost of replacement parts and the labor required for repairs, protecting your budget.
Proactive Incident Management
Helps prevent issues from escalating by identifying and addressing potential problems early.
3-Year Contract Duration
Offers long-term protection and predictable support costs for your HPE hardware investment.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid issue resolution to meet strict regulatory compliance and customer service level agreements, making proactive support essential.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted access to patient data and systems, where downtime can have critical consequences for patient care and regulatory adherence.
Manufacturing & Industrial
Industrial operations rely on consistent uptime for production lines and supply chain management, where even short outages can lead to significant financial losses.
Legal & Professional Services
Law firms and professional services organizations handle sensitive client data and require continuous access to their systems to maintain productivity and meet client deadlines.
Frequently Asked Questions
What is HPE Proactive Care Service?
HPE Proactive Care Service is a support contract that provides technical assistance and hardware services for your HPE products. It aims to improve the availability and performance of your IT infrastructure.
What hardware is typically covered?
This service generally covers eligible HPE servers, storage, and networking equipment. Specific compatibility should be verified based on the product and contract details.
How do I initiate a support request?
Support requests are typically initiated by contacting HPE support directly via phone or their online portal, referencing your contract details.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.