HPE Proactive Select Support - 3 Year
HPE Proactive Select Support provides essential 3-year coverage to ensure your critical hardware operates at peak performance and minimizes business disruption.
- Hardware Coverage: Access to replacement parts and on-site support for eligible HPE hardware failures.
- Expert Assistance: Entitlement to technical support for troubleshooting and issue resolution.
- Response Options: Benefit from defined response times, often including next-business-day service.
- Investment Protection: Safeguard your IT assets and preserve operational continuity with proactive maintenance.
Product Overview
Product Overview
HPE Proactive Select Support is a third-party maintenance contract designed to provide businesses with reliable support for their HPE hardware infrastructure. This 3-year contract typically includes access to technical expertise, replacement parts, and defined response times to address hardware issues and ensure system availability.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market companies who need to maintain the operational integrity of their HPE servers, storage, and networking equipment. It integrates with existing IT environments, offering a safety net against unexpected hardware failures and performance degradation.
- Hardware Replacement: Ensures timely delivery of replacement parts for failed components.
- Technical Support: Provides access to HPE-certified technicians for issue diagnosis and resolution.
- On-Site Response: Offers on-site service for hardware issues requiring physical intervention.
- Defined SLAs: Guarantees specific response times to minimize downtime.
- Contract Duration: Locks in support coverage for a predictable 3-year term.
This 3-year support contract offers SMB and mid-market teams peace of mind, ensuring their HPE hardware is maintained and issues are resolved efficiently.
What's Covered
Hardware Failure and Replacement
Coverage for unexpected hardware failures, ensuring timely replacement of defective components. This minimizes extended downtime and maintains operational continuity for critical business functions.
server environments, storage area networks, network infrastructure, business-critical applications, data center operations
Technical Support and Troubleshooting
Access to expert technical support for diagnosing and resolving hardware-related issues. This provides your IT team with specialized knowledge to quickly address problems and restore system performance.
on-premises data centers, hybrid cloud deployments, IT operations management, business continuity planning, disaster recovery sites
Proactive System Maintenance
Entitlement to services that help maintain the optimal performance of your HPE hardware. This proactive approach can identify potential issues before they cause significant disruption.
production server clusters, virtualized environments, core network switches, enterprise storage arrays, IT infrastructure management
Predictable IT Budgeting
Protection against unforeseen hardware repair costs with a fixed 3-year support contract. This allows for more accurate IT budget planning and avoids unexpected capital expenditures.
SMB IT budgets, mid-market infrastructure, managed IT services, business operations continuity, IT asset lifecycle management
Key Features
Hardware Replacement Service
Ensures that failed hardware components are replaced promptly, reducing the duration of system outages.
Technical Support Access
Provides direct access to HPE-certified support personnel for efficient problem resolution.
On-Site Response Option
Offers the convenience and speed of on-site technician dispatch for hardware issues requiring physical intervention.
3-Year Contract Duration
Secures IT support coverage for a defined period, simplifying long-term IT planning and budgeting.
Defined Service Levels
Establishes clear expectations for response times, helping to manage internal and external stakeholder expectations during an incident.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid recovery from hardware failures to meet strict regulatory compliance and customer service level agreements. This support contract helps ensure continuous operation of critical trading and data processing systems.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted access to patient data and medical systems, making hardware reliability paramount. This support contract helps maintain the uptime of electronic health records (EHR) and diagnostic systems, crucial for patient care and compliance with HIPAA.
Manufacturing & Industrial
Industrial operations rely on robust IT infrastructure for production control, supply chain management, and real-time data analysis. This support contract minimizes downtime for manufacturing execution systems (MES) and operational technology (OT) infrastructure, preventing costly production halts.
Legal & Professional Services
Law firms and professional services organizations handle sensitive client data and require consistent access to case management and document management systems. This support contract ensures the reliability of servers and storage that host critical client information, supporting business continuity and client trust.
Frequently Asked Questions
What type of HPE hardware is covered by this contract?
This contract is typically designed for HPE servers, storage, and networking equipment. Specific model compatibility should be verified against the product's eligibility list or the Statement of Work.
What is the typical response time for on-site support?
Response times can vary based on the specific support level purchased and your geographic location. Options often include next-business-day (NBD) or 4-hour response. The exact SLA is detailed in the Statement of Work.
Does this contract cover software issues?
This contract primarily focuses on hardware support. While technical support may assist in diagnosing issues that impact hardware performance, it generally does not cover software operating system or application-level support. Separate software support agreements may be required.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.