HPE Proactive Select Support - 3 Year
Maintain peak operational efficiency with HPE Proactive Select Support, providing 3-year coverage for your critical HPE hardware and ensuring rapid response to issues.
- Hardware Coverage: Ensures timely replacement of defective HPE hardware components.
- Technical Support: Provides access to HPE technical experts for issue resolution.
- Response Options: Offers next-business-day response for hardware issues.
- Investment Protection: Safeguards your IT infrastructure against costly downtime.
Product Overview
Product Overview
HPE Proactive Select Support is a third-party maintenance contract designed to keep your HPE hardware running at optimal performance. This 3-year subscription provides essential coverage including hardware replacement and access to HPE's technical support center.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market companies who rely on their HPE infrastructure for daily operations. It integrates directly with your existing hardware, offering a safety net against unexpected failures and performance degradation.
- Proactive Monitoring: Helps identify potential issues before they impact operations.
- Hardware Replacement: Expedites the return of your systems to full functionality.
- Expert Assistance: Connects you with HPE-certified technicians for swift problem-solving.
- Extended Lifespan: Supports the longevity and performance of your HPE investments.
- Predictable Costs: Offers a fixed cost for support, aiding budget management.
Secure your business continuity and protect your IT investment with HPE Proactive Select Support, tailored for the needs of growing businesses.
What's Covered
Hardware Failure and Replacement
Access to timely hardware replacement for defective HPE components. This coverage ensures that critical systems can be restored to operation quickly, minimizing business disruption.
On-premises server deployments, network infrastructure management, data center operations, business-critical application hosting
Technical Support and Troubleshooting
Coverage for expert technical assistance from HPE-certified professionals. This entitlement allows your IT team to efficiently diagnose and resolve hardware-related issues, reducing time to resolution.
Managed IT environments, hybrid cloud infrastructure, IT operations support, remote office IT management
Downtime Risk Mitigation
Protection against the financial and operational impact of unexpected hardware failures. This proactive support helps maintain service availability and prevents revenue loss associated with system outages.
Business-critical systems, production environments, customer-facing services, compliance-driven operations
Investment Protection and Longevity
Entitlement to extended support that helps preserve the value of your HPE hardware investments. This ensures your infrastructure remains functional and supported for its intended lifecycle.
Capital expenditure planning, long-term IT asset management, phased technology rollouts, infrastructure modernization
Key Features
Hardware Replacement
Minimizes downtime by providing replacement parts for defective HPE hardware components.
Technical Support Access
Enables quick resolution of hardware issues through expert assistance from HPE specialists.
Next-Business-Day Response Option
Facilitates rapid recovery from hardware failures, helping to maintain business continuity.
3-Year Contract Duration
Provides predictable support costs and ensures coverage for a significant period, safeguarding your investment.
Proactive Service Delivery
Helps identify and address potential issues before they cause critical system outages.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid hardware replacement to meet strict regulatory compliance and minimize transaction disruptions.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted access to patient data and critical systems, making robust hardware support essential for patient care and compliance with HIPAA.
Manufacturing & Industrial
Manufacturing operations rely on consistent uptime for production lines and supply chain management, where hardware failures can lead to significant production delays and financial losses.
Legal & Professional Services
Law firms and professional service organizations need reliable access to case management systems and client data, where downtime can impact billable hours and client trust.
Frequently Asked Questions
What is HPE Proactive Select Support?
HPE Proactive Select Support is a third-party maintenance contract that provides hardware replacement and technical support for your HPE infrastructure over a specified period, typically 1 to 5 years. It is designed to ensure your systems remain operational and to minimize downtime.
What kind of response time can I expect?
This support contract typically offers a next-business-day response option for hardware issues. The exact service level agreement (SLA) and response times are detailed in the Statement of Work provided at the time of purchase.
Who is this support contract for?
This support contract is for businesses, specifically SMB and mid-market companies, that own and operate HPE hardware. It is intended for IT Managers and IT Professionals responsible for maintaining their organization's IT infrastructure.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.