HPE ProLiant DL360 Gen12 Support Foundation Care
This 3-year HPE ProLiant DL360 Gen12 Foundation Care support contract provides essential hardware and software assistance to maintain server uptime and protect your IT investment.
- Hardware Coverage: Access to replacement parts and on-site technician dispatch for critical hardware failures.
- Software Support: Entitlement to essential software updates and patches for your HPE server environment.
- Response Options: Benefit from options like next-business-day hardware response to minimize disruption.
- Investment Protection: Safeguard your server infrastructure against unexpected issues and costly downtime.
Product Overview
Product Overview
The HPE ProLiant DL360 Gen12 Support Foundation Care contract offers a 3-year term of essential hardware and software support for your HPE ProLiant DL360 Gen12 servers. This service ensures that your critical server infrastructure receives timely technical assistance and necessary updates to maintain operational continuity.
This support is designed for SMB and mid-market organizations that rely on their HPE servers for core business operations. It fits into your existing IT environment by providing a safety net against hardware failures and software issues, allowing your IT Manager or IT Professional to focus on strategic initiatives rather than reactive break-fix scenarios.
- 3-Year Term: Provides extended protection and budget predictability for your server support needs.
- Foundation Care: Offers a foundational level of hardware and software support for your HPE servers.
- Hardware Exchange: Includes options for hardware component replacement to restore functionality.
- Technical Support: Access to HPE technical experts for troubleshooting and issue resolution.
- Investment Protection: Helps preserve the value of your server hardware by addressing issues promptly.
This 3-year Foundation Care support is the ideal choice for SMB and mid-market businesses seeking reliable protection for their HPE ProLiant DL360 Gen12 servers.
What's Covered
Hardware Failure and Replacement
Access to replacement parts and on-site technician dispatch ensures that critical hardware failures are addressed promptly. This coverage minimizes server downtime and maintains operational continuity for your business.
on-premises servers, business-critical applications, IT infrastructure management, server room operations
Software Updates and Patches
Entitlement to essential software updates and patches helps maintain the security and stability of your server environment. This ensures your operating systems and firmware are up-to-date, reducing vulnerability risks.
server operating systems, firmware management, security patching, IT compliance
Technical Support and Troubleshooting
Coverage provides access to HPE technical experts for troubleshooting and issue resolution. This ensures that your IT team receives timely assistance when facing complex server problems.
IT helpdesk support, server administration, remote troubleshooting, technical issue resolution
Investment Protection and Uptime
Protection against unexpected issues safeguards your server investment and ensures maximum uptime. This proactive support helps preserve the longevity and performance of your HPE hardware.
asset lifecycle management, business continuity planning, IT budget predictability, server hardware investment
Key Features
3-Year Support Term
Provides long-term peace of mind and predictable IT support costs for your server infrastructure.
Foundation Care Level
Offers essential hardware and software support to keep your HPE ProLiant servers running efficiently.
Hardware Support Options
Ensures timely replacement of faulty hardware components, reducing the impact of failures on your business.
Access to HPE Technical Experts
Enables your IT team to resolve complex server issues faster with expert guidance.
Software Updates and Patches
Helps maintain server security and stability by providing access to necessary software enhancements.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their servers to meet strict regulatory compliance and ensure uninterrupted trading and customer service operations.
Healthcare & Life Sciences
Healthcare providers depend on reliable server infrastructure for patient data management and critical applications, necessitating support that minimizes downtime and ensures data integrity.
Manufacturing & Industrial
Manufacturing operations rely on servers for production control, supply chain management, and data analytics, making server uptime crucial for maintaining operational efficiency and output.
Legal & Professional Services
Law firms and professional services businesses handle sensitive client data and require continuous access to case management systems and communication tools, making server reliability paramount.
Frequently Asked Questions
What is HPE ProLiant DL360 Gen12 Support Foundation Care?
This is a 3-year support contract for your HPE ProLiant DL360 Gen12 servers. It provides essential hardware and software assistance to help maintain server uptime and protect your investment.
What kind of hardware issues does this support cover?
Foundation Care typically covers hardware failures, offering replacement parts and potentially on-site technician dispatch to restore functionality. Specifics are detailed in the contract.
Does this contract include software support?
Yes, this contract provides entitlement to essential software updates and patches for your HPE server environment, helping to maintain security and stability.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.