Ivanti IN CASE OF EMERGENCY (ICE) Subscription for ISA8000 or Virtual Appliance
The Ivanti IN CASE OF EMERGENCY (ICE) Platinum subscription provides critical support for your ISA8000 or virtual appliance, ensuring rapid issue resolution and continuous operation.
- 24/7 Critical Support: Immediate access to expert Ivanti engineers for urgent issues, minimizing downtime.
- Priority Case Handling: Ensures your critical incidents are addressed with the highest priority by Ivanti support.
- Software Updates & Patches: Continuous entitlement to the latest software versions and security patches for optimal performance.
- Extended Operational Assurance: Guarantees continued access to essential support services for business continuity.
Product Overview
Product Overview
This Ivanti IN CASE OF EMERGENCY (ICE) Platinum subscription is a software licensing and support entitlement for the Ivanti ISA8000 appliance or its virtual counterpart. It provides a high level of support and access to critical resources, ensuring your Ivanti environment remains operational and secure.
Designed for businesses that rely on Ivanti solutions for their core operations, this subscription is ideal for IT Managers and IT Professionals seeking guaranteed support and access to the latest software updates. It integrates directly with your existing Ivanti infrastructure, providing a vital layer of operational resilience.
- Critical Incident Response: Guarantees rapid response times for urgent issues impacting your business operations.
- Access to Latest Software: Ensures you always have the most current versions and security patches for your Ivanti platform.
- Expert Technical Support: Provides direct access to Ivanti's specialized technical support teams.
- Subscription-Based Model: Offers predictable costs and continuous access to services throughout the subscription term.
- Platform Assurance: Maintains the health and performance of your Ivanti ISA8000 or virtual appliance.
This Ivanti ICE Platinum subscription is the right choice for SMB and mid-market teams needing guaranteed critical support for their Ivanti investments.
What This Enables
Critical Incident Support and Resolution
Access to 24/7 expert technical support for urgent issues impacting business operations. Ensures rapid response and resolution to minimize critical system downtime.
mission-critical systems, high-availability environments, business continuity planning
Continuous Software Access and Updates
Entitlement to all software updates, patches, and new releases released during the subscription term. Maintains optimal performance and security posture.
regulated environments, security-conscious operations, technology refresh cycles
Guaranteed Service Level Agreements
Coverage for priority case handling and defined response times for critical incidents. Provides assurance of timely support engagement from Ivanti.
service-level-dependent operations, outsourced IT management, compliance-driven IT
Key Features
24/7 Critical Support
Immediate access to Ivanti experts for urgent issues, significantly reducing potential downtime.
Priority Case Management
Your critical incidents are handled with the highest priority, ensuring faster resolution times.
Software Updates and Patches
Continuous access to the latest software versions and security patches, keeping your system up-to-date and secure.
Subscription Term
Predictable costs and continuous service availability throughout the subscription period.
Platform Specificity
Tailored support and licensing for the Ivanti ISA8000 or virtual appliance, ensuring optimal compatibility and performance.
Industry Applications
Finance & Insurance
Financial institutions require high availability and rapid incident response to meet strict regulatory compliance and customer service demands, making critical support essential.
Healthcare & Life Sciences
Healthcare providers must maintain continuous operation of critical systems to ensure patient care and comply with HIPAA regulations, necessitating robust support for IT infrastructure.
Manufacturing & Industrial
Industrial operations depend on uninterrupted IT systems for production and logistics, where downtime can lead to significant financial losses and supply chain disruptions.
Government & Public Sector
Government agencies rely on stable and secure IT systems to deliver essential public services, requiring guaranteed support to prevent service interruptions and maintain operational integrity.
Frequently Asked Questions
What is the Ivanti IN CASE OF EMERGENCY (ICE) subscription?
The ICE subscription is a premium support and software entitlement for Ivanti appliances, providing 24/7 critical support and access to the latest software updates to ensure business continuity.
What hardware or platform does this subscription apply to?
This specific subscription is for the Ivanti ISA8000 hardware appliance or its virtual appliance equivalent.
What is the billing model for this subscription?
This is a subscription-based billing model, meaning you pay recurring fees for continuous access to the support and software entitlements.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.