Ivanti CSM Enterprise Concurrent User License
Ivanti CSM Enterprise Concurrent User Licenses provide essential IT service management capabilities for your business operations, ensuring efficient support and compliance.
- Concurrent Access: Enables multiple users to access Ivanti CSM features simultaneously, optimizing resource utilization.
- Enterprise Features: Unlocks advanced IT service management capabilities designed for complex business environments.
- Subscription Billing: Provides predictable operational expenses with a flexible subscription model.
- License Compliance: Ensures your organization is properly licensed for Ivanti's enterprise-grade ITSM platform.
Product Overview
Product Overview
This offering is a concurrent user license for the Ivanti CSM Enterprise platform, providing access to its full suite of IT Service Management (ITSM) capabilities on a subscription basis.
Designed for businesses that utilize IT for their own operations, this license is ideal for IT Managers and IT Professionals within SMB and mid-market companies seeking to streamline service desk functions, manage incidents, and improve overall IT efficiency without the overhead of enterprise-level infrastructure.
- Platform Access: Grants concurrent access to the Ivanti CSM Enterprise platform for your IT staff.
- ITSM Capabilities: Enables core ITSM functions including incident management, problem management, and change management.
- Subscription Model: Offers a flexible, recurring subscription for predictable budgeting and continuous access.
- Scalable Licensing: Allows for dynamic allocation of licenses based on real-time user needs.
- Enterprise Functionality: Provides access to advanced features required for managing larger or more complex IT environments.
Empower your IT team with the tools they need to deliver exceptional service and maintain operational excellence through Ivanti's enterprise-grade ITSM solution.
What This Enables
Enable efficient incident and request management
Enable teams to quickly log, track, and resolve IT incidents and service requests. Streamline communication between IT staff and end-users to minimize downtime and improve user satisfaction.
businesses with internal IT support, organizations managing employee IT issues, companies focused on service desk efficiency
Streamline change and release processes
Streamline the planning, approval, and implementation of IT changes to reduce risk and disruption. Automate workflows for change requests, ensuring proper documentation and adherence to IT governance.
organizations implementing ITIL practices, businesses managing software updates, companies requiring IT change control
Automate IT asset and configuration tracking
Automate the tracking and management of IT assets and their configurations throughout their lifecycle. Maintain an accurate inventory to support incident resolution and compliance audits.
companies with diverse IT hardware, businesses managing software licenses, organizations needing IT asset visibility
Key Features
Concurrent User Licensing
Allows multiple users to access the platform simultaneously, providing flexibility and cost-effectiveness for dynamic IT teams.
Enterprise-grade ITSM Suite
Unlocks advanced IT Service Management capabilities essential for managing complex IT environments and ensuring operational continuity.
Subscription Billing
Provides predictable operational expenses and ensures continuous access to the latest features and support through a recurring subscription model.
Centralized IT Operations Management
Consolidates IT support functions into a single platform, improving efficiency and visibility across IT operations.
Compliance and Audit Support
Helps maintain licensing compliance and provides the necessary tools for IT audits and governance.
Industry Applications
Finance & Insurance
Financial institutions require robust IT service management to ensure high availability, data security, and compliance with strict regulatory standards like SOX and PCI DSS.
Healthcare & Life Sciences
Healthcare providers must maintain strict HIPAA compliance and ensure continuous IT operations for patient care systems, demanding reliable and secure ITSM solutions.
Manufacturing & Industrial
Manufacturers rely on stable IT infrastructure for production lines and supply chain management, necessitating efficient IT support to minimize operational downtime.
Education & Research
Educational institutions manage complex IT environments with diverse user needs, requiring scalable ITSM solutions to support students, faculty, and research operations effectively.
Frequently Asked Questions
What is a concurrent user license?
A concurrent user license allows a specified number of users to access the software at the same time. If one user logs off, another can log on, making it efficient for teams where not all users need simultaneous access.
What IT Service Management (ITSM) capabilities does Ivanti CSM Enterprise offer?
Ivanti CSM Enterprise typically includes modules for incident management, problem management, change management, service request fulfillment, and knowledge management, among others, to support IT operations.
Is this license suitable for a small business?
Yes, this license is designed for SMB and mid-market companies that require enterprise-level IT management tools for their own internal operations. The concurrent model can be particularly cost-effective for smaller teams.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.