Ivanti CSM Enterprise Concurrent User License Upgrade
Upgrade your Ivanti CSM Enterprise Concurrent User License to ensure your team has access to the latest features and ongoing support for critical IT service management.
- License Term: Subscription-based access to Ivanti CSM Enterprise features.
- Capability Enhancement: Unlocks advanced functionalities for IT service management.
- User Access: Provides concurrent user licenses for flexible team access.
- Continuous Operation: Ensures ongoing access to software updates and support.
Product Overview
Product Overview
This offering is an upgrade license for Ivanti CSM Enterprise, specifically for concurrent user access. It enables businesses to transition from a previous CSM version or license type to the Enterprise edition, granting access to a broader set of IT service management (ITSM) capabilities designed for more complex operational environments.
This license is intended for IT Managers and IT Professionals within small to mid-market organizations who are responsible for managing their company's internal IT operations. It fits into an existing Ivanti CSM deployment, providing a pathway to enhanced functionality and user capacity without the overhead of enterprise-level infrastructure.
- Feature Unlock: Grants access to advanced ITSM modules and enterprise-grade features.
- Concurrent Licensing: Allows multiple users to access the platform simultaneously.
- Subscription Model: Provides predictable costs and continuous access to the latest software versions.
- Scalability: Supports growing teams and increasing service desk demands.
- Compliance Support: Aids in meeting regulatory and internal IT governance requirements.
This license upgrade is the ideal choice for SMB and mid-market teams seeking to enhance their IT service management capabilities with enterprise-grade features.
What This Enables
Enable Advanced IT Service Desk Automation
Enable teams to automate complex IT workflows, incident routing, and request fulfillment processes. Streamline the resolution of IT issues, reducing manual effort and improving response times for internal users.
cloud-based applications, on-premises infrastructure, hybrid environments, internal IT operations
Enhance IT Asset and Configuration Management
Streamline the tracking and management of all IT assets, from hardware to software licenses, within a unified platform. Automate the discovery and updating of configuration items to maintain an accurate IT inventory.
managed IT environments, multi-site operations, centralized IT departments, business process integration
Improve Incident and Problem Resolution Efficiency
Automate the identification and correlation of IT incidents to proactively address underlying problems. Enable faster root cause analysis and implement permanent fixes to prevent recurring service disruptions.
business continuity planning, IT operational efficiency, service level agreement adherence, proactive IT support
Key Features
Concurrent User Licensing
Allows multiple users to access the platform simultaneously, providing flexibility and cost-effectiveness for teams of varying sizes.
Enterprise-Grade ITSM Features
Unlocks advanced capabilities for incident, problem, change, and asset management, enabling more sophisticated IT operations.
Subscription Billing
Provides predictable operational expenses and ensures continuous access to the latest software updates and security patches.
Upgrade Path
Enables existing Ivanti CSM users to easily transition to a more powerful Enterprise edition without a complete system overhaul.
Centralized IT Management
Consolidates IT service desk functions into a single platform, improving visibility and control over IT operations.
Industry Applications
Finance & Insurance
Financial institutions require robust IT service management to ensure compliance with strict regulations like SOX and PCI DSS, demanding high availability and secure data handling.
Healthcare & Life Sciences
Healthcare organizations must adhere to HIPAA regulations, necessitating secure, auditable IT systems for patient data management and critical care operations.
Manufacturing & Industrial
Manufacturers rely on stable and efficient IT systems to manage production lines and supply chains, requiring IT service management to minimize downtime and optimize operations.
Education & Research
Educational institutions manage complex IT environments with diverse user needs, requiring scalable IT service management solutions to support students, faculty, and research operations.
Frequently Asked Questions
What is a concurrent user license?
A concurrent user license allows a specified number of users to access the software at the same time. The total number of named users can be higher, but only the licensed number can be actively using the software simultaneously.
What does 'upgrade from CSM' mean in this context?
This license is designed for existing Ivanti CSM customers who wish to move to the Enterprise edition. It represents a transition to a more advanced feature set and licensing model.
Is this a perpetual license or a subscription?
This is a subscription-based license, meaning you pay a recurring fee for access to the software and its updates for a defined term.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.