Ivanti CSM HRSM Add-On Subscription License
Secure an Ivanti CSM HRSM add-on subscription license to unlock advanced IT service management capabilities for your organization.
- License Term: Annual subscription providing continuous access to enhanced features.
- Billing Model: Recurring subscription ensures predictable IT operational expenses.
- Platform Applicability: Enhances the core Ivanti CSM platform for specialized HR Service Management.
- Key Value: Enables compliance with HR data handling policies and improves employee service delivery.
Product Overview
Product Overview
This is a subscription license for the Ivanti CSM HRSM add-on module. It extends the functionality of the core Ivanti Customer Service Management platform, specifically enabling advanced capabilities for Human Resources Service Management (HRSM). The license provides access to features designed to streamline HR processes, improve employee self-service, and enhance HR support operations.
This solution is ideal for IT Managers and IT Professionals within SMB and mid-market companies who are already utilizing or planning to implement Ivanti CSM. It integrates directly into their existing IT service management framework, allowing HR departments to benefit from a unified platform for service delivery and support, thereby reducing complexity and improving efficiency.
- Enhanced HR Service Delivery: Unlock specialized workflows and automation for HR requests.
- Improved Employee Experience: Provide employees with a dedicated portal for HR inquiries and self-service.
- Streamlined HR Operations: Automate routine HR tasks and case management for greater efficiency.
- Centralized HR Support: Integrate HR support into the existing IT service management console.
- Compliance and Reporting: Facilitate adherence to HR data privacy regulations and generate insightful reports.
This Ivanti CSM HRSM add-on license empowers SMB and mid-market teams to elevate their HR service delivery through a unified and efficient platform.
What This Enables
Enable Self-Service HR Portals
Enable teams to provide employees with a dedicated portal for submitting HR requests, accessing information, and managing personal details. Streamline the intake of common HR inquiries, reducing manual workload and improving employee satisfaction.
cloud-based SaaS, on-premises software, hybrid IT environments, managed IT services
Automate HR Case Management
Streamline the process of managing HR-related tickets and inquiries from initial submission to resolution. Automate routing, escalations, and approvals for HR cases, ensuring timely and consistent support.
centralized IT operations, distributed workforce support, multi-departmental workflows, business process automation
Improve HR Support Efficiency
Automate routine HR tasks and provide support staff with the tools to manage complex cases efficiently. Enhance response and resolution times for employee HR issues, leading to increased operational efficiency.
service desk consolidation, ITIL-aligned processes, knowledge base integration, operational efficiency initiatives
Key Features
HR Service Portal
Provides employees with a user-friendly interface to access HR services and information, reducing direct support requests.
Automated Workflows
Streamlines HR processes like onboarding, leave requests, and benefits administration, saving time and reducing errors.
Case Management
Offers a structured approach to managing HR inquiries, ensuring timely resolution and improved employee satisfaction.
Knowledge Management
Enables the creation and sharing of HR-related knowledge articles, empowering employees and support staff.
Reporting and Analytics
Provides insights into HR service delivery performance, identifying areas for improvement and ensuring compliance.
Industry Applications
Finance & Insurance
Financial institutions require robust systems for managing employee data and HR processes while adhering to strict compliance and data privacy regulations, making integrated service management crucial.
Healthcare & Life Sciences
Healthcare organizations handle sensitive employee and patient data, necessitating secure and efficient HR service management solutions that comply with HIPAA and other industry-specific regulations.
Retail & Hospitality
These sectors often have large, distributed workforces requiring streamlined HR support for onboarding, payroll, and employee inquiries, benefiting from self-service portals and automated workflows.
Education & Research
Educational institutions manage a diverse employee base and require efficient HR processes for faculty and staff, often integrating with existing IT service management systems for unified support.
Frequently Asked Questions
What is the Ivanti CSM HRSM add-on?
The Ivanti CSM HRSM add-on is a software module that extends the capabilities of the Ivanti Customer Service Management platform to specifically address Human Resources Service Management needs. It provides specialized features for HR support and employee self-service.
What type of license is this?
This is a subscription license, meaning you pay a recurring fee for the right to use the software for a defined period, typically annually. This model ensures continuous access to updates and support.
Who is the target user for this add-on?
This add-on is designed for IT Managers and IT Professionals in small to mid-sized businesses who are looking to enhance their HR service delivery by integrating it with their existing IT service management infrastructure.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.