Ivanti CSM HRSM MAPP Subscription License
This Ivanti CSM HRSM MAPP subscription license provides access to advanced IT Service Management (ITSM) capabilities for your organization's operations.
- License Access: Entitlement to use Ivanti CSM HRSM MAPP software features and functionalities.
- Subscription Term: Ongoing access to the platform, billed on a recurring subscription basis.
- Platform Applicability: Designed for organizations utilizing Ivanti's IT Service Management platform.
- Value Proposition: Ensures compliance, unlocks advanced features, and supports continuous IT operations.
Product Overview
Product Overview
This Ivanti CSM HRSM MAPP subscription license grants your business access to the full suite of Ivanti's Customer Service and Help Desk Service Management (HRSM) capabilities. It ensures you have the necessary entitlements to operate and manage IT services effectively within your organization.
This license is designed for IT Managers and IT Professionals within small to mid-market businesses who are responsible for managing their organization's IT service delivery. It integrates into existing IT infrastructure, providing a centralized platform for service desk operations and employee support.
- Feature Unlock: Grants access to all features within the Ivanti CSM HRSM MAPP module.
- Subscription Billing: Provides predictable costs with a recurring subscription payment model.
- Operational Continuity: Ensures uninterrupted access to critical ITSM functionalities.
- Compliance Assurance: Helps maintain adherence to software licensing regulations.
- Scalable Access: Allows for user or feature scaling as business needs evolve.
This Ivanti subscription license is the ideal solution for SMB and mid-market teams seeking enterprise-grade IT service management without the associated overhead.
What This Enables
Enable streamlined incident management workflows
Enable teams to efficiently log, track, and resolve IT incidents. Automate ticket routing and escalation to minimize downtime and improve user satisfaction.
on-premises servers, cloud-based applications, hybrid environments, internal IT support
Automate service request fulfillment processes
Streamline the process of handling common IT service requests, such as software installations or access provisioning. Standardize request fulfillment to reduce manual effort and errors.
managed desktops, mobile device management, virtualized infrastructure, end-user computing
Enhance knowledge base accessibility for users
Provide employees with self-service access to a comprehensive knowledge base for common IT issues and how-to guides. Reduce the volume of repetitive support tickets.
corporate intranets, employee portals, remote work setups, unified communications
Key Features
Integrated Incident Management
Reduces IT support resolution times and improves end-user productivity by streamlining the incident tracking and resolution process.
Service Request Catalog
Empowers employees with self-service options for common IT requests, freeing up IT staff for more strategic tasks.
Knowledge Management System
Decreases support ticket volume by providing users with easy access to solutions for frequently encountered IT issues.
Configuration Management Database (CMDB)
Provides a centralized repository of IT assets and their relationships, aiding in impact analysis and faster troubleshooting.
Subscription Licensing Model
Offers predictable operational expenses and ensures continuous access to the latest software updates and features.
Industry Applications
Finance & Insurance
Financial institutions require robust IT service management to ensure compliance with strict regulatory requirements and maintain high availability for critical operations.
Healthcare & Life Sciences
Healthcare organizations need reliable ITSM solutions to manage patient data securely and ensure uninterrupted access to critical systems, adhering to HIPAA and other privacy regulations.
Manufacturing & Industrial
Manufacturers rely on efficient IT operations to manage production systems and supply chains, requiring responsive IT support to minimize operational downtime.
Legal & Professional Services
Law firms and professional services companies handle sensitive client data and require secure, efficient IT support to maintain client confidentiality and operational continuity.
Frequently Asked Questions
What is the Ivanti CSM HRSM MAPP license?
This is a subscription license that grants your business access to Ivanti's Customer Service and Help Desk Service Management (HRSM) platform, including its MAPP features. It is designed for organizations to manage their IT service operations.
What does 'MAPP' stand for in this license?
MAPP typically refers to Ivanti's 'Managed Service Provider Program' or similar licensing models that may apply to specific partner or deployment scenarios. For end-user businesses, it signifies access to the core HRSM platform capabilities.
How is this license billed?
This is a subscription license, meaning it is billed on a recurring basis, typically monthly or annually, providing continuous access to the software and its updates.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.