Ivanti Ivanti CSM Weekly Database Snapshots
Ivanti CSM Weekly Database Snapshots provide essential data backups for your Ivanti Customer Service Management platform, ensuring data integrity and rapid recovery capabilities.
- Data Protection: Coverage for scheduled, automated weekly backups of your Ivanti CSM database.
- Compliance Assurance: Protection against data loss incidents and regulatory non-compliance due to missing historical data.
- Disaster Recovery: Entitlement to restore critical customer service data in the event of system failure or data corruption.
- Operational Continuity: Access to point-in-time data recovery to minimize downtime and maintain service operations.
Product Overview
Product Overview
This subscription provides automated weekly snapshots of your Ivanti Customer Service Management (CSM) database. These snapshots serve as critical backups, safeguarding your valuable customer data and service history against accidental deletion, system failures, or cyber threats.
IT Managers and IT Professionals in SMB and mid-market organizations utilize these snapshots to maintain data integrity, meet compliance requirements, and ensure rapid data restoration capabilities. This service integrates directly with your existing Ivanti CSM platform.
- Automated Backups: Weekly, scheduled database snapshots are generated without manual intervention.
- Data Integrity: Ensures your customer service data is consistently backed up and protected.
- Disaster Recovery Ready: Provides a reliable point-in-time recovery option for critical data.
- Compliance Support: Aids in meeting regulatory requirements for data retention and protection.
- Peace of Mind: Reduces the risk of significant data loss and associated business disruption.
This essential subscription ensures your Ivanti CSM data is protected, offering SMB and mid-market teams reliable backups for business continuity and compliance.
What This Enables
Automated Data Backups for Business Continuity
Enable teams to maintain consistent, up-to-date backups of their Ivanti CSM database. Streamline disaster recovery planning by ensuring critical customer service data is readily available for restoration.
cloud-hosted applications, on-premises deployments, hybrid environments, business-critical software
Ensuring Regulatory Compliance
Automate the process of capturing historical customer service data to meet data retention policies. Protect against compliance gaps by having verifiable, point-in-time data snapshots readily accessible.
regulated industries, data governance frameworks, audit preparation, long-term data archiving
Mitigating Accidental Data Loss
Protect against human error or system glitches that could lead to the deletion or corruption of vital customer information. Provide IT professionals with a safety net for quick data restoration.
active IT support environments, multi-user platforms, critical data management, risk mitigation strategies
Key Features
Weekly Automated Snapshots
Reduces manual effort and ensures consistent data protection without requiring constant IT oversight.
Ivanti CSM Database Coverage
Specifically designed to back up the critical data within your Ivanti Customer Service Management platform.
Point-in-Time Recovery
Allows restoration to a specific previous state, minimizing data loss in case of an incident.
Subscription-Based Licensing
Provides predictable costs and continuous access to the backup service.
Data Protection and Compliance
Helps meet regulatory requirements and safeguards against data loss, ensuring business continuity.
Industry Applications
Finance & Insurance
Financial and insurance organizations require robust data protection and retention to meet strict regulatory compliance mandates like SOX and GDPR, making regular database snapshots essential for auditability and risk management.
Healthcare & Life Sciences
Healthcare providers must adhere to HIPAA regulations, which mandate the protection and availability of patient data, necessitating reliable backup and recovery solutions for their IT systems.
Legal & Professional Services
Law firms and professional services companies handle sensitive client data and must maintain detailed records for extended periods to comply with legal discovery requirements and professional standards.
Retail & Hospitality
These sectors rely heavily on customer data for operations and loyalty programs, and require consistent data availability to manage transactions and support, making data loss a significant business disruption.
Frequently Asked Questions
What is a database snapshot?
A database snapshot is a read-only copy of a database at a specific moment in time. It allows for data recovery without impacting the live production database.
How often are snapshots taken?
This subscription provides weekly database snapshots. The exact timing is scheduled as part of the service setup.
Can I restore individual records or the entire database?
The snapshots provide the data necessary to restore your database to a previous state. Specific restoration capabilities depend on the Ivanti CSM platform's recovery options and the scope of the incident.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.