Ivanti Service Desk Fixed Perpetual License Migration
This Ivanti license migration enables your business to transition to the Service Desk platform, ensuring continued access to critical IT service management capabilities.
- License Entitlement: Access to the Ivanti Service Desk fixed perpetual software license.
- Platform Access: Enables continued operation and feature utilization of the Ivanti Service Desk platform.
- Operational Continuity: Ensures your IT service management processes remain uninterrupted.
- Feature Unlock: Provides access to the full suite of Service Desk functionalities for your IT operations.
Product Overview
Product Overview
This offering provides a fixed perpetual software license for migrating to Ivanti Service Desk. It ensures your organization retains access to essential IT Service Management (ITSM) functionalities, allowing for continued operational efficiency and support.
Designed for IT Managers and IT Professionals within SMB and mid-market companies, this license fits into environments where on-premises or self-managed ITSM solutions are preferred or required. It supports businesses that rely on a stable, long-term platform for managing IT incidents, requests, and assets.
- Perpetual License: Own the license outright for long-term use without recurring subscription fees for the core software.
- Migration Path: Facilitates a smooth transition from existing Ivanti HEAT ITSM solutions to the modern Service Desk platform.
- Core ITSM Features: Unlocks essential capabilities for incident management, problem management, change management, and service request fulfillment.
- On-Premises Control: Ideal for organizations requiring direct control over their ITSM software and data.
- Fixed Cost: Provides a predictable, one-time investment for software access, simplifying budget management.
This perpetual license migration is the right choice for SMB and mid-market teams seeking stable, long-term access to Ivanti Service Desk capabilities.
What This Enables
Enable Enhanced Incident and Request Management
Enable teams to efficiently track, manage, and resolve IT incidents and service requests. Streamline workflows to reduce resolution times and improve user satisfaction with a centralized ITSM platform.
on-premises deployments, self-managed IT infrastructure, internal IT support teams, business process optimization
Streamline Change and Configuration Management
Streamline the process of managing IT changes and configurations to minimize disruption and risk. Automate workflows for change approvals and track configuration items to maintain an accurate IT asset inventory.
regulated environments, IT asset tracking, proactive risk mitigation, controlled IT operations
Automate IT Service Delivery Workflows
Automate routine IT service delivery tasks and approvals to increase efficiency and reduce manual effort. Empower IT staff to focus on strategic initiatives rather than repetitive operational tasks.
IT service catalog management, workflow automation, operational efficiency focus, internal service desks
Key Features
Perpetual Software License
Own the software license indefinitely, avoiding recurring subscription fees for the core platform and providing long-term cost predictability.
Migration Support
Facilitates a structured move from older Ivanti HEAT ITSM versions to the modern Service Desk platform, minimizing disruption.
Core ITSM Modules
Provides essential functionality for incident, problem, change, and request management to maintain IT service operations.
On-Premises Deployment Option
Allows organizations to maintain full control over their ITSM software and data within their own infrastructure.
Fixed Perpetual Term
Ensures continued access to the software and its features without time limitations, supporting long-term IT planning.
Industry Applications
Finance & Insurance
Financial institutions require robust IT service management to ensure compliance with strict regulations like SOX and PCI DSS, demanding reliable incident and change management processes.
Healthcare & Life Sciences
Healthcare organizations must maintain high availability and strict data security for patient information, necessitating efficient IT incident and asset management to comply with HIPAA.
Manufacturing & Industrial
Manufacturers rely on stable IT systems for production lines and supply chain management, requiring prompt incident resolution and change control to prevent costly operational downtime.
Government & Public Sector
Government agencies often have long-term IT strategies and require secure, on-premises solutions to manage sensitive data and comply with procurement regulations.
Frequently Asked Questions
What is a fixed perpetual license?
A fixed perpetual license means you purchase the right to use the software indefinitely. Unlike subscriptions, there are no recurring fees for the license itself, though ongoing maintenance or support may be optional or separate.
What does 'migration' mean in this context?
This license is designed for organizations currently using an older Ivanti HEAT ITSM solution who wish to transition to the newer Ivanti Service Desk platform. It covers the licensing aspect of that move.
Does this license include ongoing support or maintenance?
The perpetual license grants the right to use the software indefinitely. Separate maintenance or support agreements may be required for access to software updates, patches, and technical assistance, and are typically purchased in addition to the license.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.