Ivanti Service Manager User License Upgrade
Upgrade your Ivanti Service Manager user license to ensure continued access to essential ITSM functionalities and maintain optimal IT service delivery for your organization.
- License Term: Subscription-based access to Ivanti Service Manager features.
- Billing Model: Ongoing subscription ensures continuous access and updates.
- Platform: Applies to Ivanti Service Manager software deployments.
- Value: Maintain compliance and access to the latest IT service management capabilities.
Product Overview
Product Overview
This offering is a fixed, named user license upgrade for Ivanti Service Manager, a leading IT Service Management (ITSM) platform. It provides the necessary entitlement to upgrade existing user licenses, ensuring continued access to the platform's core functionalities for managing IT services, incidents, problems, and changes.
This license is designed for businesses that already utilize Ivanti Service Manager and need to upgrade their user count or license type. It is suitable for IT Managers and IT Professionals within SMB and mid-market companies who are responsible for maintaining and optimizing their IT service desk operations and ensuring their team has the appropriate access to manage IT efficiently.
- Enhanced ITSM Capabilities: Unlock advanced features for incident, problem, and change management.
- User License Management: Facilitates upgrading existing named user licenses.
- Subscription Access: Provides continuous access to the Ivanti Service Manager platform.
- Compliance Assurance: Ensures your organization remains compliant with licensing requirements.
- Operational Continuity: Guarantees uninterrupted access to critical ITSM tools.
This license upgrade is the ideal solution for SMB and mid-market teams seeking to enhance their ITSM operations and maintain full access to Ivanti Service Manager's powerful features.
What This Enables
Enable Advanced Incident and Problem Management
Enable IT teams to efficiently track, manage, and resolve incidents and problems. Streamline workflows for faster root cause analysis and minimize service disruptions.
on-premises software deployment, cloud-based software deployment, hybrid IT environments, managed IT services
Streamline Change and Release Management
Streamline the process of managing IT changes and releases to reduce risk and improve deployment success. Automate approvals and track changes effectively to maintain system stability.
IT operations management, software development lifecycle, infrastructure management, business process automation
Automate Service Request Fulfillment
Automate the fulfillment of common IT service requests, such as software installations or access provisioning. Improve user satisfaction by providing faster, self-service options.
internal IT support, end-user computing, IT asset management, service desk operations
Key Features
Fixed Named User License Upgrade
Ensures specific users have continued access to Ivanti Service Manager's full feature set, maintaining operational continuity.
Subscription Billing
Provides predictable operational expenses and continuous access to the latest platform updates and support.
ITSM Platform Access
Grants entitlement to utilize core ITSM functionalities for incident, problem, change, and request management.
Compliance Assurance
Helps maintain adherence to software licensing agreements, avoiding potential penalties or service interruptions.
Scalability for User Growth
Allows organizations to easily scale their ITSM user base as their business needs evolve.
Industry Applications
Finance & Insurance
Financial institutions require robust IT service management to ensure compliance with strict regulations like SOX and PCI DSS, demanding reliable incident and change management processes.
Healthcare & Life Sciences
Healthcare providers must adhere to HIPAA regulations, necessitating secure and well-documented IT service management for patient data protection and system uptime.
Manufacturing & Industrial
Manufacturing operations depend on high availability of IT systems for production lines and supply chain management, making efficient incident resolution critical to avoid costly downtime.
Education & Research
Educational institutions manage complex IT environments supporting students and faculty, requiring streamlined service desk operations to handle a high volume of support requests efficiently.
Frequently Asked Questions
What is a fixed named user license?
A fixed named user license is assigned to a specific individual within your organization. This license cannot be shared and grants that named user access to the Ivanti Service Manager platform.
What does 'upgrade' mean in this context?
This license upgrade signifies an increase or change in the entitlement for an existing named user license, potentially unlocking new features or ensuring continued access under a new subscription term.
Is this a new license or an upgrade to an existing one?
This is specifically an upgrade to an existing fixed named user license for Ivanti Service Manager. It assumes you already have a deployment and are looking to enhance or renew user access.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.