Jabra Engage 50 II Wired USB-C/A Binaural Headset UC 5099-299-2269
The Jabra Engage 50 II is a purpose-built binaural headset featuring three microphones and versatile USB-C/A connectivity, engineered to deliver superior call clarity and real-time insights for professional communication.
- Triple Microphone System: Captures voices with exceptional clarity while actively suppressing background noise, ensuring every conversation is professional and understood.
- Engage+ Software Insights: Provides real-time call analytics to agents and supervisors, enabling immediate feedback and continuous improvement in customer interactions.
- Universal USB Connectivity: Features both USB-C and USB-A connectors, offering broad compatibility across various devices and ensuring flexible deployment in any office environment.
- Optimized for UC Platforms: Certified for Microsoft Teams, Zoom, and other major platforms, guaranteeing frictionless integration and a consistent user experience.
Product Overview
Product Overview
The Jabra Engage 50 II is a professional-grade binaural headset designed for Unified Communications, featuring a sophisticated three-microphone system for superior sound capture and noise suppression. It connects via versatile USB-C or USB-A, ensuring broad compatibility with modern business systems and traditional workstations.
This headset is optimized for major platforms including Microsoft Teams, Zoom, and Google Meet, providing frictionless setup and consistent performance. Its durable construction and real-time call insights via Engage+ software contribute to enhanced operational efficiency and a lower total cost of ownership for businesses.
- Crystal-Clear Audio: Utilizes a three-microphone array to isolate speech and eliminate ambient distractions, ensuring every word is heard clearly, reducing miscommunication and improving call outcomes.
- Real-Time Performance Data: Integrates with Jabra Engage+ software to provide live metrics on call quality and agent performance, enabling proactive coaching and continuous service improvement.
- Flexible Device Compatibility: Equipped with both USB-C and USB-A connectors, allowing for easy connection to a wide range of laptops, desktops, and thin clients without needing adapters.
- Enhanced User Focus: The binaural design fully covers both ears, minimizing external distractions and helping agents maintain concentration during critical customer interactions.
- Unified Communications Ready: Certified for leading UC platforms like Microsoft Teams and Zoom, simplifying deployment and ensuring a consistent, high-quality experience across your communication stack.
Invest in the Jabra Engage 50 II to provide your teams with the clarity and insights needed to deliver exceptional customer service and drive business success.
Technical Specifications
1Performance & Business Impact
2Connectivity & I/O
3Physical & Environmental
4Lifecycle, Warranty & Compliance
Full Specifications
Ports & interfaces5
Battery2
Power1
Performance24
Weight & dimensions3
Certificates1
Packaging content4
Headphones1
Microphone1
Music player1
Operational conditions1
Packaging data1
Technical details1
Other features1
Lifecycle1
Downloads1
What This Solves
Enhance Customer Service Calls
In busy customer service environments, background noise and unclear audio can lead to frustrated customers and inefficient interactions. The Jabra Engage 50 II's triple microphone system and HD voice ensure every call is crystal clear, improving resolution rates and customer satisfaction.
Call centers, customer support teams, help desks, sales organizations, client-facing roles
Improve Agent Performance & Coaching
Supervisors need actionable data to coach agents and optimize call quality, but often lack real-time insights into agent performance. The integrated Engage+ software provides live metrics, enabling targeted training and continuous improvement for agent productivity and service delivery.
Contact center operations, training departments, quality assurance teams, remote workforces, distributed teams
Standardize UC Communication Quality
Maintaining consistent, high-quality audio across diverse Unified Communications platforms can be a challenge for IT departments. This headset is certified for major UC solutions like Microsoft Teams and Zoom, ensuring reliable performance and a standardized experience for all users.
IT operations teams, unified communications administrators, corporate offices, hybrid work environments, compliance-driven organizations
Key Features
Three-Microphone System
Captures your voice with exceptional clarity while actively suppressing ambient noise, ensuring professional communication in any environment.
USB-C and USB-A Connectivity
Offers broad compatibility with modern and legacy devices, providing flexible deployment options across your organization's IT infrastructure.
Jabra Engage+ Software Integration
Delivers real-time call insights and analytics, enabling supervisors to monitor performance and provide immediate coaching for improved agent effectiveness.
Certified for Microsoft Teams & Zoom
Guarantees frictionless setup and optimized performance with leading Unified Communications platforms, simplifying IT management and user adoption.
Binaural Headset Design
Provides full ear coverage to minimize external distractions, allowing users to maintain focus during critical calls and enhance productivity.
Industry Applications
Finance & Insurance
Ensures clear, confidential client communications and supports compliance requirements for recorded calls and professional interactions.
Healthcare & Life Sciences
Facilitates precise patient support, telehealth consultations, and internal coordination where audio clarity is critical for safety and accuracy.
Legal & Professional Services
Enables focused, private client consultations and team collaboration, minimizing background distractions in sensitive discussions.
Retail & Hospitality
Enhances customer service hotlines and booking agent performance by providing superior call clarity and real-time feedback for improved guest experiences.
Frequently Asked Questions
What platforms is the Jabra Engage 50 II optimized for?
The Jabra Engage 50 II is optimized for major Unified Communications platforms, including Microsoft Teams, Zoom, Google Meet, Amazon Chime, Cisco, and Unify, ensuring broad compatibility and reliable performance.
Does this headset connect via both USB-C and USB-A?
Yes, the Jabra Engage 50 II features versatile USB-C and USB-A connectivity, allowing it to connect to a wide range of devices without requiring additional adapters.
How does the three-microphone system improve call quality?
The three-microphone system works to isolate the speaker's voice while actively filtering out distracting background noise, ensuring that your voice is transmitted clearly and professionally.
What software is recommended for managing this headset?
For device management and firmware updates, Jabra Direct and Jabra Xpress are recommended. For real-time call insights and analytics, the Jabra Engage+ software provides valuable performance data.
Warranty & Returns
Manufacturer Warranty
Manufacturer warranty applies. Contact Zent Networks for warranty terms specific to this product.
Warranty is provided directly by the manufacturer and covers defects in materials and workmanship under normal use.
Return Policy
Returns subject to manufacturer approval
Hardware returns are governed by the manufacturer's return policy. Some products are non-returnable or subject to restocking fees. Defective items are handled under the manufacturer warranty. Contact Zent Networks before initiating any return.