Lenovo Advanced Support Add-on Subscription, Per Core, 2 Year
This Lenovo Advanced Support Subscription provides essential protection and expert assistance for your core IT infrastructure over a two-year term.
- Coverage for: Critical hardware and software issues impacting core business operations.
- Response Time: Expedited technical support to minimize downtime and restore functionality.
- Term Duration: Two years of continuous, proactive support for predictable IT budgeting.
- Value: Ensures compliance and access to the latest updates and patches for optimal performance.
Product Overview
Product Overview
This Lenovo Advanced Support Add-on Subscription is a platform licensing agreement that extends comprehensive support for your Lenovo infrastructure on a per-core basis for two years.
Designed for businesses that rely on Lenovo hardware and software for their daily operations, this subscription ensures that IT managers and professionals have access to timely technical assistance and proactive maintenance to keep systems running smoothly.
- Extended Support: Two-year subscription for continuous coverage.
- Per-Core Licensing: Scalable support based on your specific core count.
- Advanced Technical Assistance: Access to expert support for issue resolution.
- Proactive Maintenance: Entitlement to updates and patches to maintain system health.
- Compliance Assurance: Helps meet regulatory and operational requirements through supported systems.
This Lenovo support subscription offers SMB and mid-market teams predictable, expert assistance to maintain their critical IT infrastructure without the overhead of large support teams.
What This Enables
Critical System Uptime Assurance
Access to expedited technical support to resolve hardware or software issues impacting core business functions. This ensures minimal disruption and rapid restoration of services.
On-premises server deployments, virtualized environments, business-critical application hosting, data center operations.
Proactive Issue Prevention
Entitlement to software updates, patches, and firmware revisions that address known vulnerabilities and improve system stability. This helps prevent potential problems before they affect operations.
Environments requiring regular security patching, systems running sensitive data, long-term infrastructure deployments, compliance-driven IT operations.
Predictable Support Costs
Coverage for a defined two-year term provides predictable budgeting for IT support expenses. This eliminates unexpected costs associated with emergency repairs or out-of-warranty services.
Budget-conscious IT departments, organizations with multi-year IT planning cycles, businesses seeking cost control for essential services.
Key Features
Two-year subscription term
Provides long-term peace of mind and predictable budgeting for essential IT support.
Per-core licensing model
Allows for scalable support that aligns directly with your infrastructure's processing power.
Advanced technical support
Ensures prompt access to expert assistance for complex issues, minimizing downtime.
Access to updates and patches
Helps maintain system security, stability, and performance by keeping software current.
Lenovo-certified expertise
Guarantees that support is provided by professionals with in-depth knowledge of Lenovo products.
Industry Applications
Finance & Insurance
Ensures high availability and data integrity for critical financial transactions and sensitive customer information, meeting strict regulatory compliance standards.
Healthcare & Life Sciences
Maintains the uptime of systems managing patient records and medical equipment, crucial for patient care and HIPAA compliance.
Manufacturing & Industrial
Guarantees the reliability of operational technology and IT systems that control production lines and manage supply chains, preventing costly manufacturing delays.
Legal & Professional Services
Protects sensitive client data and ensures continuous access to case management and billing systems, vital for maintaining client trust and operational efficiency.
Frequently Asked Questions
What is the billing model for this Lenovo support subscription?
This is a subscription-based service, billed upfront for the two-year term. This model provides predictable costs for your IT support.
What does 'per core' licensing mean for this support add-on?
The license and support coverage are calculated based on the number of processing cores in your Lenovo servers. This ensures you are only paying for the support capacity you need.
Does this subscription cover both hardware and software issues?
Yes, advanced support subscriptions typically cover both hardware failures and software-related problems for the supported Lenovo products, ensuring comprehensive protection.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.