Lenovo Premier Support and Hardware Maintenance
Lenovo Premier Support provides 5-year expert technical assistance and hardware maintenance, ensuring your critical systems remain operational and protected.
- Rapid Response: Access to 24x7x2 phone support and priority call handling for faster issue resolution.
- Onsite Repair: Coverage for onsite hardware repair with guaranteed response times, minimizing business disruption.
- Expert Technical Support: Entitlement to direct access to advanced technical specialists for complex troubleshooting.
- Hardware Maintenance: Protection against hardware failures with parts and labor included for the duration of the contract.
Product Overview
Product Overview
This Lenovo Premier Support contract provides a 5-year term of advanced hardware maintenance and expert technical support for your Lenovo infrastructure.
Designed for businesses that rely on their IT systems, this service ensures prompt resolution of hardware issues and access to specialized technical expertise, fitting seamlessly into your existing IT environment.
- 24x7x2 Support: Guaranteed 2-hour response time for critical hardware issues, available around the clock.
- Accidental Damage Protection: Coverage for common accidents like drops, spills, and electrical surges.
- Depot Repair Options: Flexible repair options including depot service for efficient component replacement.
- Next Business Day Onsite Service: Onsite technician dispatch for hardware repairs within one business day.
- Dedicated Technical Account Manager: Access to a single point of contact for complex support needs.
Lenovo Premier Support offers SMB and mid-market teams the assurance of continuous operation and expert assistance for their critical hardware investments.
What This Enables
Hardware Failure and Rapid Replacement
Coverage for unexpected hardware failures, including components like hard drives, memory, or power supplies. This ensures that critical systems can be restored quickly with minimal disruption to daily operations.
On-premises servers, critical workstations, network infrastructure, business continuity planning
Accidental Damage Protection
Protection against common workplace accidents such as drops, spills, or electrical surges that could damage essential hardware. This prevents unexpected repair costs and extends the usable life of your equipment.
End-user devices, mobile workstations, shared IT equipment, office environments
Expert Technical Troubleshooting
Entitlement to direct access to Lenovo's advanced technical specialists for complex issues that require in-depth knowledge. This accelerates problem resolution and reduces the burden on internal IT staff.
Complex server configurations, virtualized environments, mission-critical applications, specialized hardware
Key Features
24x7x2 Phone Support
Access expert technical assistance anytime, with a guaranteed 2-hour response time for critical issues, ensuring rapid problem resolution.
Onsite Repair
Receive prompt hardware repair services at your location, minimizing downtime and the need to transport equipment.
Accidental Damage Protection
Shield your investment from unexpected accidents, covering common mishaps that could otherwise lead to costly repairs.
Parts and Labor Included
All necessary parts and skilled labor for repairs are covered under the contract, providing predictable IT budgeting.
Dedicated Technical Specialists
Benefit from direct access to highly skilled Lenovo technicians for efficient and effective troubleshooting of complex issues.
Industry Applications
Finance & Insurance
Ensures high availability for critical financial transaction systems and customer data, meeting strict uptime requirements and compliance mandates like PCI DSS.
Healthcare & Life Sciences
Maintains the operational integrity of patient care systems and medical imaging equipment, adhering to HIPAA regulations and demanding service level agreements for continuous operation.
Manufacturing & Industrial
Keeps production line systems and operational technology running without interruption, crucial for maintaining output and meeting supply chain demands.
Legal & Professional Services
Protects sensitive client data and case management systems, requiring reliable hardware performance and rapid support to meet client deadlines and confidentiality standards.
Frequently Asked Questions
What hardware is covered by Lenovo Premier Support?
Premier Support typically covers eligible Lenovo servers, storage, workstations, and other specified hardware. Specific coverage details are determined by the product and the contract purchased.
What is the response time for Premier Support?
Premier Support offers a guaranteed 2-hour response time for critical hardware issues via phone, 24 hours a day, 7 days a week. Onsite service is typically guaranteed for the next business day.
Does this contract cover software issues?
Lenovo Premier Support primarily focuses on hardware maintenance and technical support for hardware-related issues. Software support may be available through separate offerings or specific product bundles.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.