Managed Firewall 6-Hour Support
Zent Networks provides 6-hour managed firewall support, ensuring rapid response and continuous protection for your business network infrastructure.
- Coverage for: 24x7 monitoring and threat response for your firewall devices.
- Response Time: Guaranteed 6-hour response for critical incidents, minimizing downtime.
- Expert Management: Proactive device management, configuration backups, and ITIL-compliant change control.
- Security Audits: Bi-annual security audits to identify and address potential vulnerabilities.
Product Overview
Product Overview
This service offers 24x7x365 managed firewall support, including continuous monitoring, threat response, device management, and proactive patching for your Fortinet or Palo Alto firewalls. It ensures your network perimeter is consistently secured and optimized.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this service integrates with your existing network infrastructure, providing enterprise-grade security management without the overhead of a dedicated security team.
- 24x7x365 Monitoring: Continuous oversight of your firewall's health and security status.
- Rapid Threat Response: Immediate action taken upon detection of security threats.
- Proactive Device Management: Regular updates, configuration backups, and performance tuning.
- ITIL Change Management: Structured processes for all network changes to minimize disruption.
- Bi-Annual Security Audits: Comprehensive reviews to ensure optimal security posture.
Secure your business network with expert, round-the-clock firewall management tailored for SMB and mid-market needs.
What's Covered
Continuous Network Perimeter Security
Organizations deploying advanced firewalls require constant vigilance against evolving threats. This service provides 24x7 monitoring and rapid response to ensure the network perimeter remains secure and compliant.
businesses with critical data, remote workforce, regulatory compliance needs
Proactive Firewall Device Management
Teams managing complex firewall configurations need assurance of optimal performance and up-to-date security policies. This service includes proactive device management, configuration backups, and automated patching.
growing businesses, multi-site organizations, IT teams with limited security expertise
Rapid Incident Response & Resolution
Businesses facing potential security incidents need swift and effective resolution to minimize impact. This service guarantees a 6-hour response time for critical issues, ensuring quick containment and recovery.
companies with high uptime requirements, businesses handling sensitive customer data, organizations with limited internal SOC capabilities
Regular Security Posture Assessment
Organizations aiming to maintain a strong security posture benefit from periodic expert reviews. Bi-annual security audits identify vulnerabilities and ensure configurations align with best practices.
compliance-driven businesses, companies undergoing security audits, IT departments seeking external validation
Key Features
24x7x365 Monitoring
Continuous oversight of your firewall's health and security status, detecting and alerting on potential issues immediately.
Threat Response
Expert analysis and immediate action upon detection of security threats, minimizing potential damage and downtime.
Device Management
Proactive management of firewall configurations, firmware updates, and performance tuning to ensure optimal operation.
Bi-Annual Security Audits
Regular assessments of your firewall's security posture, identifying and recommending remediation for vulnerabilities.
6-Hour Critical Incident Response
Guaranteed rapid response for critical issues, ensuring swift resolution and reduced business impact.
Industry Applications
Finance & Insurance
This sector requires stringent security measures and compliance with regulations like PCI DSS and GLBA, making robust, managed firewall services essential for protecting sensitive financial data.
Healthcare & Life Sciences
Healthcare organizations must adhere to HIPAA regulations, necessitating secure networks and protected patient data, which managed firewall services help ensure through continuous monitoring and threat response.
Legal & Professional Services
Law firms and professional services handle confidential client information, demanding high levels of security and data privacy, supported by expert firewall management to prevent breaches.
Retail & Hospitality
These businesses process significant customer transaction data and often operate across multiple locations, requiring secure network perimeters and PCI DSS compliance, which managed firewalls facilitate.
Frequently Asked Questions
What types of firewalls are supported?
This service primarily supports Fortinet and Palo Alto firewall devices. Specific model compatibility can be confirmed upon inquiry.
What is considered a critical incident?
A critical incident is defined as a security event or device failure that significantly impacts network availability or data security. Specific definitions are outlined in the service agreement.
Does this service include hardware replacement?
This service focuses on the management and support of your existing firewall hardware and software. Hardware replacement is typically covered under a separate hardware maintenance agreement or warranty.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.